Am I safe?

By jag1870 ยท 18 replies
Jan 25, 2009
  1. Hey all, newbie here.

    I started receiving "bad image" error messages (about 4 or 5 of them). My computer was still able to connect to Internet afte the fact. It worked alright. Just kept getting those bad image errors on boot up.

    Ran Webroot SpySweeper and it showed some junk in it: e.g., Virtuonde virus or whatever it is. Swept with Spy Sweeper and it didn't work. In fact, one of the bad image erros was something to the effect of : Spy Sweeper bad image, please check against diskette.

    Went on your forums and followed the 8 step guide for malware removal. I'm no longer getting the error messages, and my pc is behaving normally. Am I safe, or shoud I still post my three suggested logs? thanks for you time!

  2. mflynn

    mflynn TS Rookie Posts: 2,655

    Post the logs!

  3. jag1870

    jag1870 TS Rookie Topic Starter

    My logs

    Here's my logs guys.
  4. mflynn

    mflynn TS Rookie Posts: 2,655

    Nope you are not clean

    Run HJT Scan only select and remove below.
    O20 - Winlogon Notify: iiffCSmk - iiffCSmk.dll (file missing)

    The SAS log is clean but the MBAM log shows Malware found but you did not select and delete/remove. Appearently you just exited!

    This is evidenced by the "No action taken" at the end of the lines of the log!

    Update then run MBAM again this time select to remove. Once removed run MBAM again to cofirm all were deleted and no more found. If more found delete them and run again. We are after a clean log!

    Attach log for all runs!

  5. jag1870

    jag1870 TS Rookie Topic Starter

    Here's my 2nd logs

    I updated MBAB, ran it, and deleted all the bad stuff that it found.

    After that I ran SAS and it found three threats. I've included most recent logs: MBAB, SAS and HJT.

    Thanks for your help Mike!
  6. mflynn

    mflynn TS Rookie Posts: 2,655


    Your logs are clean......., but based on what you had in the first logs run the following and attach logs.

    Just to be sure!

    Download SD Fix to Desktop among other things Catchme to look for RootKits.

    On Desktop run SDdFix It will run (install) then close.

    Then reboot into Safe Mode

    As the computer starts up, tap the F8 key several times.

    On the Boot menu Choose Safe Mode.

    Click thu all the prompts to get to desktop.

    At Desktop
    My Computer C: drive. Double-click to open.

    Look for a folder called SD Fix. Double-click to enter SD Fix.

    Double-click to RunThis.bat. Type Y to begin.

    SD Fix does its job.

    When prompted hit the enter key to restart the computer

    Your computer will reboot.

    On normal restart the Fixtool will run again and complete the removal process then say Finished,
    Hit the Enter key to end the script and load your desktop icons.

    Once the desktop is up, the SDFix report will open on screen and also be saved to the SDFix folder as Report.txt.
    Attach the Report.txt file to your next post.

    NOTE: If you have had ComboFix more than a few days old delete and re-download.

    Get it here:
    Or here:

    Double click combofix.exe follow the prompts.

    When finished, it will open a log.
    Attach the log and a new HJT log in your next reply.

    Note: Do not click combofix's window while its running. That may cause it to stall

  7. jag1870

    jag1870 TS Rookie Topic Starter

    Thanks Mike! I will download and install SD Fix. I'll get back to you with the logs tomorrow. I'm freakin' wiped out! I can't thank you nor TechSpot enough! What a great site!
  8. jag1870

    jag1870 TS Rookie Topic Starter

    Mike, I was going over the ComboFix guide and it asks that the user exit or disable any antivirus program running. Then, at another point it states that there needs to be an active Internet connection. I didn't see any mention of reactivating antivirus software. Is this safe to do?

  9. mflynn

    mflynn TS Rookie Posts: 2,655

    If you do it in Safe Mode there should be no AntiVirus active! That is the reason I asked for Safe mode!

  10. jag1870

    jag1870 TS Rookie Topic Starter

    Hey Mike,

    Ran SDfix and Combofix. Here's the logs. :)

  11. mflynn

    mflynn TS Rookie Posts: 2,655

    Good job! Just as I thought.

    Run HJT Scan only select and remove the below entry
    O23 - Service: PsExec (PSEXESVC) - Unknown owner - C:\WINDOWS\PSEXESVC.EXE (file missing)


    Open MBAM click More Tools-Run Tool! Copy then paste the line in the box to Filename then click open to delete the file.

    c:\documents and settings\Owner\a.exe
    Apparently you are depending on the NetZero stuff and Spy Sweeper for protection, not good enough .

    I advise you go back to the 8 Steps and install Avira update, boot to Safe Mode and scan, you may be suprised,. Post log!

    After Aviira scan is clean then do the below!

    A deep Temp clean is in order so do the following!
    Start-Programs-Accessories-System Tools-Disk- System Restore and create a new Restore point. Name it "Before Temp cleanup at TechSpot".

    Then Start-Programs-Accessories-System Tools-Disk Cleanup
    Click OK to accept C:
    Select all Boxes
    Then click More Options
    Here click System Restore and OK to "Are you sure" and the OK to Run.

    As this runs it clears all but the most recent Restore Point but it does one other thing that can contain infested files and a huge amount of disk space.

    It clears what is known as Shadow copies which are used by specialized back up programs.

    This is if you have the Volume Shadow Copy running which is the default.

    Also get ATF-Cleaner:
    Run ATF-Cleaner repeatedly until clean all but passwords on all browsers

    Run CCleaner Temp and Registry repeatedly until clean.

    Best for last this is the best notice how much more it finds after the above are run.

    Reboot to Safe Mode and run SpySweeper and test for BAD IMAGE issue post the log!

    Now run for a while and give me an evaluation of how system runs and anything you think needs attention!

  12. jag1870

    jag1870 TS Rookie Topic Starter

    Got Avira. Will install tomorrow and post requested logs. Whew! This is some serious work. Get back to you tomorrow. Thanks man!:wave:
  13. mflynn

    mflynn TS Rookie Posts: 2,655

    Well you had some issues (that weren't even apparent to you) and we have cleaned them and prepared you to keep clean in the future using these tools.

    We are almost through!

    But it will be worth it because when you really need your computer it should be there for you!

  14. jag1870

    jag1870 TS Rookie Topic Starter

    Mike, when I open ATF, I get the following list of items that need to be checked:
    Windows Temp,
    Current User Temp,
    All Users Temp
    Temp Internet Files
    Java Cache
    Recycle Bin

    I didn't quite get your instructions ( all but passwords on all browsers). Which should I check? Thanks!
  15. mflynn

    mflynn TS Rookie Posts: 2,655

    Select all and delete!

    Then if you use FireFox or Opera click them at the top and then select all but passwords for these!

  16. jag1870

    jag1870 TS Rookie Topic Starter

    Hey Mike, here's the Avira and Spy Sweeper logs.

    I don't know what Firefox or Opera is so I didn't do that. If I have to run those as well, please point me in the right direction and I'll install and run as well. Thanks!
  17. mflynn

    mflynn TS Rookie Posts: 2,655


    OK do the below and we are finished!

    Thread closing---------------------------------------------------------------------------------------------------

    To uninstall Combofix (needs redownloded fresh if needed later)
    combofix /u
    Click OK or hit enter.

    Download OTCleanIt

    Save to desktop.

    This will remove all the tools we used to clean your computer.
    These tools update so often they require downloading again later if needed.

    Double-click OTCleanIt.exe. Click CleanUp. Yes to the "Begin cleanup Process?"

    Approve all if prompted by Firewall, Widows Defender or other guards or security programs about OTCleanIt attempting access to the Internet, allow all.

    If prompted to Reboot click Yes.
    OTCleanit will delete itself when finished, if not delete it by yourself.

    Run CCleaner again twice or more on Cleanup temps, then on left click Registry then Scan for issues also repeat till clean.

    D/L install and run ATF-Cleaner clear all except passwords in all browsers you have. Run repeatedly until no more found.


    Every 2 weeks or so run mbam and sas until clean They take a while so leave scanning while you are sleeping working or watching TV. If not done under the gun they can be schedules not to interfere with computer time.

    If they find something they can not clean then get back to us.

    Additionally run CCleaner.

    I have been using ThreatFire for more than a year, it just went from ver 3 to ver 4.

    It was designed to co-exist with other Virus scanners.

    Additionally it uses totally different process to protect. While conventional Virus scanners work from definitions ThreatFire works on recognizing Virus/Malware activity. It's like looking at it with 2 sets of eyes and from a different angle.
    Look at

    Run SpyBot ocassionally and use the Immunize function.

    Install Hostman and allow it to disable DNS Client and select all 4 Host files and the Update

    A Disk scan and Defrag are in order.

  18. jag1870

    jag1870 TS Rookie Topic Starter

    Mike, regarding OTCCleanIt. Do I have to use OTC to remove cleaner programs or can I remove manually? You've been very helpful! Thanks so much!!!
  19. mflynn

    mflynn TS Rookie Posts: 2,655

    Up to you!

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