Another Dell from Hell

[jacatro]

Another Dell Problem- Inspirion 15 series (I think) friends system- I looked at it briefly-
She ran CCleaner- resulted in a loss of html on Google browser- IE Firefox OK-
No biggie, except that she was also locked out of Control Panel-
Started playing around w it- she lost power- took it home to plug it in-
Ran SP3 update from Microsoft and guess what she got? BSOD-DRM-Will not boot in safe mode or anything else-

Ideas?

 

[swker98]

you could try a repair install of windows xp, not sure if all dell recovery cds support the repair option but its worth a try, also if you have a windows xp cd of the same version you could try it with that

Repair install:
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/doug92.mspx

the repair install shouldn't result in lost data just repair the xp install


edit: just for fun did you try starting in "last known good configuration" (hit F8 on startup)

 

[jacatro]

Dell Hell

YUP- tried all- ended up going into the Bios and running the Dell diagnostic from there- a friend (Dell tech) said that it wouldnt do anything anyway-
Yeah- Im going to just install the XP over it to save data- my concern is that if its a virus, it may be like throwing an icecube into a furnace- but from here I cant run anything to remove-
Just wondering the cause-

 

[swker98]

if it was right after the sp3 update its prob not a virus

it seems to be somewhat of a problem
http://www.google.com/search?hl=en&...=result&cd=1&q=bsod+after+sp3+install&spell=1

 

[jacatro]

No- it went badly after the update-right to blue screen-she had some kind of a browser issue that should have been fixed by the update, but instead, it crashed- God knows-