Apple tried to sue a small iPhone repair shop in Norway, the repair shop won

By William Gayde ยท 58 replies
Apr 15, 2018
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  1. Rippleman

    Rippleman TS Evangelist Posts: 870   +393

    Glad you agree with me that backups are YOUR responsibility and yours alone (unless you pay someone to do it).
    I am not avoiding anything. As a producer of a product, it is MY choice to NOT warranty something YOU have broken by messing around with it. Apple also should not have to warranty something YOU broke with YOUR choice to mess around with it through the action of repairs by people they have no idea if are qualified as well as using genuine parts (which is impossible). The bricking is a side effect of said actions. As you have not clued in yet to what this means is... IF you don't like Apple, don't buy from them. I don't buy things from companies everyday that I don't like (like apple). I am sure with enough practice, even you (or anyone for that matter) can also not buy products they don't like or from companies they don't agree with. If you still buy from apple even not liking what you said, you only have yourself to blame. Also, not sure if you are lonely and just looking for a chat partner, but I am not your guy. I am sure many here may want to correspond with you but I am not one of them so, this is my last reply.
  2. Capaill

    Capaill TS Evangelist Posts: 608   +286

    I read the article differently. I didn't see that the Norwegian was claiming that the parts were official Apple parts so he's not putting Apple's name and mark on his modified product. It seems the Norwegian court felt the same. Also, there was no mention of a warranty. The phone owner presumably paid for the phone to be repaired and presumably was happy to get their own working phone back.

    Would you like to live in a world where it is impossible or illegal to repair your phone outside of warranty? That's like saying it should be illegal for a generic garage or body shop to repair a damaged car. If everyone in the world has enough income to just buy a new phone when their current one stops working and has everything backed up to the cloud, then I guess it doesn't matter either way. Until then, people in various parts of the world will want cheaper options which a monopoly just won't give.
    TempleOrion, Puiu and cliffordcooley like this.
  3. Rippleman

    Rippleman TS Evangelist Posts: 870   +393

    The warranty is the source of the concern. I support fixing things on your own. I support 3rd party fixers. Apple doesn't care if you fix it on your own. Apple only cares that you will have work done which will then require warranty work because of it. In my opinion, Apple should let people allow anyone to fix their own phone AFTER signing a disclaimer that all warranty will be void after that point with the serial number stricken from the warranty list.

    To sum up: if you want your cousins friends little nephew to change your iphone screen for you from an 3rd party knockoff seller from china who made the screen for $1, go for it. But if that digitizer malfunctions and causes other issues and it affects OTHER parts of the $1000 iphone causing someone to use APPLE warranty - costing Apple money that they had no obligation to do nor was their fault - that's where this issue is.
    Last edited: Apr 16, 2018
    Capaill likes this.
  4. cliffordcooley

    cliffordcooley TS Guardian Fighter Posts: 10,445   +4,336

    I have only one thought after reading that. The FTC has weighed in to protect your right to repair.
    TempleOrion likes this.
  5. Puiu

    Puiu TS Evangelist Posts: 3,027   +1,451

    " The bricking is a side effect of said actions." - you are clearly outside of your comfort zone (or you are just daydreaming). There is no "side-effect" from the repairs, it's just Apple deciding that if the screen is not put in by them then it should not work. It's a software lock not a hardware defect. But hey, you seem to live in a different world from the rest of us here. Nobody is asking for warranty or other things you seem to be imagining, they just want to repair their phones. Accidents happen and some things are just beyond your control. In some countries the closes authorised apple repair shop is in a different country. But hey, those people don't matter right. by your own words you "don't care".

    To put it in more simple terms, I don't see cars stop working after the onboard computer noticed that I replaced the windshield or car radio (even if the parts or original or not).

    Here, for your own enjoyment:
    Last edited: Apr 17, 2018
    TempleOrion and cliffordcooley like this.
  6. Rippleman

    Rippleman TS Evangelist Posts: 870   +393

  7. cliffordcooley

    cliffordcooley TS Guardian Fighter Posts: 10,445   +4,336

    Well that is between you and the FTC, should they ever be notified.
    TempleOrion likes this.
  8. Rippleman

    Rippleman TS Evangelist Posts: 870   +393

    I would rather shut down than pay for another persons stupid mistakes. Sounds like a religious concept.
  9. cliffordcooley

    cliffordcooley TS Guardian Fighter Posts: 10,445   +4,336

    You're the one insisting there will be mistakes. Therefor no one should have the right to repair and keep their warranty. That is a black and white attitude. If you can prove workmanship was an issue then void the warranty.
    TempleOrion likes this.
  10. Godo Stoyke

    Godo Stoyke TS Rookie

    Clifford Cooley [/QUOTE]When I hear of "Samsung, HP, Dell, Microsoft, Best Buy and many others" forming lawsuits like this one, I will come back to you with an answer.[/QUOTE]

    Fair enough
  11. Rippleman

    Rippleman TS Evangelist Posts: 870   +393

    Yes, I prefer black and white with some products. Why do you think apple has never cared about "back plates"? Because they do nothing that could interfere with the product, it literally does nothing, there for no chance for domino cause-and-effect faults. My point stands. If a user tampers (ergo: fixes) with your product, and that tampering faults (or could fault with no way in telling if that was the fault) other systems, you should not have to warranty it. You may not like it. You may not agree. You don't have to.

    added: When you hear about fires started with 3rd party chargers and/or fires from 3rd party battery replacements and the people sue apple, are you on the plaintiffs side too?
    Last edited: Apr 16, 2018
  12. Puiu

    Puiu TS Evangelist Posts: 3,027   +1,451

    First off nobody is suing Apple for using third party stuff (maybe those who thought that they were originals and you can just ignore those), second, keeping the warranty was just a small part of the issue and not the main topic of the discussion but you keep talking about it because your every other argument you made was destroyed and you don't have anything else to fallback to.
    If Apple choses to void the warranty then so be it, they win "BS company of the year" together with EA, but it's retarded to defend them for voiding the warranty and also bricking your phone because you repaired it yourself (even if you used original parts and the repairs were done perfectly).
    Last edited: Apr 17, 2018
    TempleOrion likes this.
  13. Rippleman

    Rippleman TS Evangelist Posts: 870   +393

    I said I wan't going to reply to you anymore but I must on this... destoryed?? Wtf? My position remains on all things I have said and stated. Don't like it? I don't care. Too bad. Move on already unless post stalking is your thing.
  14. Puiu

    Puiu TS Evangelist Posts: 3,027   +1,451

    I have no idea what post stalking is and I also don't know what "stands" from what you said. Please put in simple bullet points for all of us to see clearly. And if you are just going to say again that Apple is defending their business then you can stop right then and there.
    You should also read the article again since multiple people pointed out that you didn't understand it and just wrote a random comment. You also went on and on and on and on and on about the warranty when it was never about the warranty and nobody was talking about it.
    TempleOrion likes this.
  15. Rippleman

    Rippleman TS Evangelist Posts: 870   +393

    My position is my position. I will make this as clear as possible but I don't think you will see it.

    This is article is about a legal issue with a backyard installer claiming apple wants to keep a monopoly. It is not. It is to stop people from installing screens of unknown quality that can give a domino effect of unknown problems that apple doesn't shouldn't have an obligation to pay for through the use of warranty. Since you are having an issue with following the dominoes, let me illustrate with examples.

    1. Customer breaks their screen.
    2. Takes it to their cousins sisters roommates freind who installs a screen he bought from China Ebay for $10.
    Possible scenarios:
    - The cousins sisters roommates freind installs it wrong, dead zone. Customer takes it to apple, exchanges it under warranty at apples cost.
    - The cousins sisters roommates freind installs it correctly but there is a fault with the digitizer and begins to color fade. Customer takes it to apple, exchanges it under warranty at Apples cost.
    - The cousins sisters roommates freind installs it correctly but has a lot of dust get it by leaving glass off overnight making it not respond fast to touches. Customer takes it to apple, exchanges it under warranty at Apples cost.
    - The cousins sisters roommates freind installs it correctly but there is a fault with the digitizer that makes it drain the batter fast. Customer takes it to Apple, exchanges it under warranty at Apples cost.
    - The cousins sisters roommates freind installs it correctly but doesn't reassemble as per factory standards. Volume buttons start not to work. Customer takes it to Apple, exchanges it under warranty at Apples cost.

    The list goes on and on and on. Apple is VERY gracious with their warranty and exchanges, by having more of the issues mentioned above, that will change and they don't want to have to change it since Apple customers are one of the highest satisfied in the industry. It should not be Apples burden to fix/warranty other peoples screw-ups. This is why Apple is against this. It has nothing to do with anything else. Disagree if you must, I know you will.
    Last edited: Apr 17, 2018
  16. cliffordcooley

    cliffordcooley TS Guardian Fighter Posts: 10,445   +4,336

    What gets me is why you think someone who doesn't use their warranty for repairs, would then decide to use their warranty afterward. The majority of people who choose not to use their warranty are those who wouldn't use their warranty.

    And if you are going to revoke someone's warranty. You had better be able to prove, it was the fault of unauthorized workmanship and/or products. Just saying it doesn't have Apple's OEM components in it will not fly. That is all I'm saying. I'm not saying not to revoke a warranty. I'm saying not to revoke a warranty unless their is reason other than simply non-OEM components.
    TempleOrion likes this.
  17. Rippleman

    Rippleman TS Evangelist Posts: 870   +393

    Screens breaks are NOT covered by warranty - hence the reason why someone would use their cousins sisters roommates freind.
  18. Rippleman

    Rippleman TS Evangelist Posts: 870   +393

    Apple (or anyone) does not have the time to prove/find/discover each warranty claim to the level in which it would take. By then, you have also upset the "customer" who is abusing the warranty saying "apple screwed me over" either because they truly believe that or they are just being vindictive.

    Apple has the best customer service in the business to most reports and from people I have talked to as well as seen myself. Would hate for people like in this thread to mess that up for people. Especially more so if someone doesn't even use iphones. Like I suggested before, if a person doesn't like a company, you are not forced to buy from them. I "not" buy things every day from companies that I don't like even including Apple. If I can do it, I am sure with enough practice almost anyone can.
  19. Rumpole

    Rumpole TS Rookie

    When I buy a product I have no idea whether I am going to be unlucky and need a repair, and may not necessarily have time to survey all the makers, and gather statistics, and understand their repair procedures and facilities in order to make a most informed choice. In the real world, I might even be persuaded by marketing. It is NOT enough to say "you've made your get what you deserve", which is pretty much what you are saying.

    Apple has exhausted its rights to the hardware: whoever has bought it owns it. That's true in most of the world, just that Apple chooses to use it's muscle, and lawyers, to try and extend it's control over a phone in Norway. As long as an owner does not break copyright law that owner should be entitled to do as he or she wishes with that hardware, as should any repair shop.

    Ownership is a fundamental concept of law. It's a bullying tactic for a large corporation to treat your phone as if they still own it.

    Apple's purpose in trying to control repairs is to increase its own profitability. It has no right to do this in most of the world, though of course market position and other tactics might be used to get what it wants.

    There is such a thing as unfair contracts: and courts can rule against them. Please don't tell me that the owner would have checked some box on a 100 page "terms and conditions" at the time of purchase. You can't sign away your rights in law. If you own it, you own it.

    Anyway, this was not about warranties, which is what you have turned the discussion into.

    This is about a huge company using its size, and muscle to bully the little people, and by extension customers. Corporations want to have complete control of how their product is used. What next: a phone which deactivates when it hears you criticize it's manufacturer?

    Some of the product behaviours being designed in, or uploaded, by makers appear to me to be almost exactly equivalent to ILLEGAL HACKING. Malicious code designed to render a system inoperable.

    It's strange to see the "little man" fighting in the corner to preserve the rights of big corporations to take control of the marketplace ..
    TempleOrion likes this.
  20. Rippleman

    Rippleman TS Evangelist Posts: 870   +393

    You are incorrect. Looks like we will have pages and pages more of copy/paste coming up.
  21. Rippleman

    Rippleman TS Evangelist Posts: 870   +393

    No, it is not.
  22. Rippleman

    Rippleman TS Evangelist Posts: 870   +393

    I bet you actually believe this.
  23. Rippleman

    Rippleman TS Evangelist Posts: 870   +393

    To all you guys who hate apple... guess what... I detest them as a corporation as well. I am not "sticking up" for Apple here, I stand behind the little guy, but NOT when it comes to someone else paying for someone else's mistakes. You may disagree, you may stomp your feet and wave your hands in the air and keep on posting until your keyboard wears out, but in the end, this is my position as you have yours. I am just saying what I see it from a business/lawyer/owner perspective.
  24. cliffordcooley

    cliffordcooley TS Guardian Fighter Posts: 10,445   +4,336

    Apple dropping their warranty would be screwing consumers over. So what Apple has is a Catch 22. What Apple is doing is charging out the leg for the warranty and then looking for any and every excuse to drop the warranty. It increases their profit margin every time they manage to do it. You say they don't have the time to explore possible faults. I say they have already been paid for their time.
    TempleOrion likes this.
  25. Puiu

    Puiu TS Evangelist Posts: 3,027   +1,451

    You are so wrong that it hurts to even read most the things you "tried" to "explain".

    And again with the freaking warranty, who the hell cares about your opinion on the warranty. You can think what you want about it. Many people don't have a choice but to repair it at a third party store or maybe the phone was already out of warranty. All you are doing is dodging the real issue.

    This thread has been about Apple bricking phones after repairs were made by third party repair shops even when there is nothing wrong with the phone and even when original hardware was use. Even authorised shops refuse to do such repairs because they know Apple will just brick them.

    You need to stop talking about the stupid warranty. Your "cousin" repairing phones is not indicative of the real world at all and Apple can simply refuse to repair the phone if they find that it was tampered with, which is very simple to do for them since most parts have IDs --> it's why they can turn them off with just a software update.

    All you are doing is signing a fake story about how "gracious" Apple is which is just infuriating that you even think like that. Are you sure you are not someone paid by Apple to write crap here? If you are doing it for free then something is wrong with you.

    And I asked you to do bullet points for facts not to write an imaginary story.
    You also claim that this isn't about Apple wanting to have a monopoly over repairs when you clearly know just how much money Apple is charging for them and just how lucrative this market is. It's 100% about them holding a monopoly (it always was and always will be).

    "Apple customers are one of the highest satisfied in the industry" -- most apple costumers don't buy anything else besides products from them and never owed an android phone or windows PC. We all know the cult of Apple is incredibly strong.

    Here enjoy your costumer satisfaction:
    Last edited: Apr 18, 2018

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