Solved Audio ads playing from nowhere

[Broni]

Browser is a personal choice.
It doesn't matter to me which browser you use.

Uninstall WinZip.
Install free 7-zip: http://www.7-zip.org/

 

[caila]

All processes killed
========== OTL ==========
========== COMMANDS ==========

[EMPTYTEMP]

User: Administrator
->Temp folder emptied: 0 bytes

User: All Users

User: Caila
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Java cache emptied: 0 bytes
->Apple Safari cache emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Caila.Home-PC
->Temp folder emptied: 561366 bytes
->Temporary Internet Files folder emptied: 978168 bytes
->Java cache emptied: 0 bytes
->FireFox cache emptied: 60305712 bytes
->Google Chrome cache emptied: 355005950 bytes
->Apple Safari cache emptied: 0 bytes
->Flash cache emptied: 578 bytes

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Guest
->Temp folder emptied: 0 bytes

User: Kyle
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Java cache emptied: 0 bytes
->Google Chrome cache emptied: 0 bytes
->Apple Safari cache emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Laurie
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Java cache emptied: 0 bytes
->Google Chrome cache emptied: 0 bytes
->Apple Safari cache emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Michael
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Java cache emptied: 0 bytes
->FireFox cache emptied: 0 bytes
->Google Chrome cache emptied: 0 bytes
->Apple Safari cache emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Public
->Temp folder emptied: 0 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 11481 bytes
RecycleBin emptied: 0 bytes

Total Files Cleaned = 398.00 mb


[EMPTYFLASH]

User: Administrator

User: All Users

User: Caila
->Flash cache emptied: 0 bytes

User: Caila.Home-PC
->Flash cache emptied: 0 bytes

User: Default
->Flash cache emptied: 0 bytes

User: Default User
->Flash cache emptied: 0 bytes

User: Guest

User: Kyle
->Flash cache emptied: 0 bytes

User: Laurie
->Flash cache emptied: 0 bytes

User: Michael
->Flash cache emptied: 0 bytes

User: Public

Total Flash Files Cleaned = 0.00 mb


[EMPTYJAVA]

User: Administrator

User: All Users

User: Caila
->Java cache emptied: 0 bytes

User: Caila.Home-PC
->Java cache emptied: 0 bytes

User: Default

User: Default User

User: Guest

User: Kyle
->Java cache emptied: 0 bytes

User: Laurie
->Java cache emptied: 0 bytes

User: Michael
->Java cache emptied: 0 bytes

User: Public

Total Java Files Cleaned = 0.00 mb

Restore point Set: OTL Restore Point

OTL by OldTimer - Version 3.2.69.0 log created on 02062014_174930

Files\Folders moved on Reboot...

PendingFileRenameOperations files...

Registry entries deleted on Reboot...

 

[caila]

Ok, a couple questions:
1) Should FSS, MBAR, JavaRa, ComboFix, OTL, and Security Check still be on my computer after the OTL tool cleanup or should I delete them?
2) Google Chrome needs to be updated but it says 'updates are disabled by administrator', what do I do to enable them?

 

[Broni]

OTL should have deleted itself and it should have uninstalled Combofix.
As for Combofix...

Go Start > Run [Vista, 7 and 8 users, go Start>"Start search"]
Type in:
Combofix /Uninstall
Note the space between the "Combofix" and the "/Uninstall"
Restart computer.

You can delete others manually. They don't install.

As for Chrome...

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2
64-bit users go HERE

• Double-click SystemLook.exe to run it.
• Vista users:: Right click on SystemLook.exe, click Run As Administrator
• Copy the content of the following box and paste it into the main textfield:

:reg
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Google\Update

• Click the Look button to start the scan.
• When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.

Note: The log can also be found on your Desktop entitled SystemLook.txt

 

[caila]

SystemLook 30.07.11 by jpshortstuff
Log created at 19:26 on 06/02/2014 by Caila
Administrator - Elevation successful

========== reg ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Google\Update]
"UpdateDefault"= 0x0000000000 (0)
"AutoUpdateCheckPeriodMinutes"= 0x0000000000 (0)
"DisableAutoUpdateChecksCheckboxValue"= 0x0000000001 (1)
"Update{8A69D345-D564-463C-AFF1-A69D9E530F96}"= 0x0000000000 (0)


-= EOF =-

 

[Broni]

Following steps involve registry editing. Please create new restore point before proceeding!!!
How to: http://www.smartestcomputing.us.com/topic/63983-how-to-create-new-restore-point-all-windows/

Go Start and in "Start search" type:
regedit
Press Enter

Registry editor will open.
Navigate to the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Google\Update

In the right pane you'll see some items.
Right click on each item and click "Modify".

Change "UpdateDefault" value from 0 to 1
Change "AutoUpdateCheckPeriodMinutes" value from 0 to 1400
Change "DisableAutoUpdateChecksCheckboxValue" value from 1 to 0
Change "Update{8A69D345-D564-463C-AFF1-A69D9E530F96}" value from 0 to 2

Close registry editor.
Restart computer and see if you can update Chrome.

 

[caila]

It still won't update, but it's giving me a different error now, it's error 7. I tried to follow the instructions it gave to try and fix that error but I can't open the administrative template it said to download.

 

[Broni]

Can you post full error message?

 

[caila]

Update failed (error: 7)An error occurred while checking for updates: Google Chrome or Google Chrome Frame cannot be updated due to inconsistent Google Update Group Policy settings. Use the Group Policy Editor to set the update policy override for the Google Chrome Binaries application and try again; see http://goo.gl/uJ9gV for details.

 

[Broni]

Go back to:
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Google\Update

Right click on "Update{8A69D345-D564-463C-AFF1-A69D9E530F96}" click "Modify".
Under "Value name" change {8A69D345-D564-463C-AFF1-A69D9E530F96} to {4DC8B4CA-1BDA-483E-B5FA-D3C12E15B62D} (leave "Update" word alone).

New "Value name" should look like this:

Update{4DC8B4CA-1BDA-483E-B5FA-D3C12E15B62D}

Exit registry editor.
Restart computer and see how it goes.

 

[caila]

It wouldn't let me erase the value name to change it

 

[Broni]

I assume you have Chrome closed?
If so....
Start registry editor by typing:
regedt32
instead of:
regedit

 

[caila]

It still won't work, I'm going to see if I can try to get the instructions google chrome gives me for the error to work

 

[Broni]

Were you able to edit that key?

 

[caila]

No it still wouldn't let me erase it

 

[Broni]

Go back to:
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Google\Update
Right click on "Update{8A69D345-D564-463C-AFF1-A69D9E530F96}" and click "Delete".

Right click on any empty space in right pane.
Go New>DWord (32-bit) value.
You'll see "New Value #1" key created.
Right click on it, click "Modify".
Under "Value name" paste Update{4DC8B4CA-1BDA-483E-B5FA-D3C12E15B62D}
Under "Value data" enter 2.
Click OK.

Restart computer.

 

[caila]

Ok, it worked! Chrome is up to date now.

 

[Broni]

Way to go!!
Good luck and stay safe

 

[caila]

Thank you sooo much I'm going to try and send a donation as soon as I can this was so helpful

 

[Broni]

You're very welcome