Benq Mirascan SZW4300U problem

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Well this looks like the right place for a dinosaur like me to ask for help!

When I use my scanner, the preview window background behind the scanned image is black, (it should be, and when I originally installed was, white), so I have to fiddle around for ages and make sure I don't press any wrong buttons otherwise it would print out with the black background and use up all the black ink. I have uninstalled and reinstalled but it didn't make any difference.

Please excuse me for lack of technical information! But can anyone help with this? I would like to make the background all white again!

Thanks a lot.
Chris.
 
I don't know this model but suggest you can at least get round it by just selecting the area you want to in preview.

Boots
 
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