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Blue screen after updating my Windows 7 machine

By 333rob333 ยท 22 replies
May 18, 2017
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  1. Hi everyone

    I recently asked what updates I must do to prevent the WannaCry ransomware and in conclusion it appeared to be best to do all, so I updated everything and when I restarted the machine it just hangs and says preparing configuring windows updates and then a blue screen follows. I can't even boot into safe mode. I built the PC myself mostly for gaming and video editing, here are the specs:
    Intel Xeon E3 1241 V3
    Asus H97 PRO GAMER
    8GB Kingston HyperX Fury DDR3 1600MHz

    Please help!
    Thank you :)
     
  2. Cycloid Torus

    Cycloid Torus Stone age computing. Posts: 2,831   +551

    Um, I'm not quite sure where you are. I think you were supposed to leave it alone while the updates were installed...full update to Win7 takes me several days and 4-5 restarts if I start with original media to do a clean install ... some regular updates can take an hour or so and might require a couple of re-starts. Microsoft does not always tell you where it is in the update process.

    Did you get any error messages? Most BSOD would state the error code and describe the offending module.
     
    learninmypc likes this.
  3. 333rob333

    333rob333 TS Member Topic Starter Posts: 56

    Yes, when I try to boot into safe mode it gives me the "failing to configure windows updates". I only did the security updates
     
  4. Cycloid Torus

    Cycloid Torus Stone age computing. Posts: 2,831   +551

    Is that the whole message?
     
  5. Cycloid Torus

    Cycloid Torus Stone age computing. Posts: 2,831   +551

  6. 333rob333

    333rob333 TS Member Topic Starter Posts: 56

    Yes
     
  7. Cycloid Torus

    Cycloid Torus Stone age computing. Posts: 2,831   +551

  8. 333rob333

    333rob333 TS Member Topic Starter Posts: 56

    It says reverting for a while in safe mode, but then blue screen. The bad thing is that I can't access windows at all
     
  9. Cycloid Torus

    Cycloid Torus Stone age computing. Posts: 2,831   +551

    Don't PANIC. Be patient.
    Chances are if you turn it on and leave it alone for an hour, it may just sort out. "Reverting" can give you plain blue screens, and screens with spinning balls and odd messages. It may even restart on its own. If it can revert, then you can restart (again!) and try to update again.

    If it sits with a plain blue screen for over an hour with nothing happening, then you need to do something like Method 5 ( https://support.microsoft.com/en-us...error-when-you-try-to-install-windows-updates ). Hopefully, you have backed up any photos or music or other data AND that you have license key for your OS.
     
  10. Cycloid Torus

    Cycloid Torus Stone age computing. Posts: 2,831   +551

    I have tried everywhere to find "failing to configure windows updates". Unable to locate.

    Could the actual message have been
    "Failure configuring Windows updates. Reverting changes." ?
     
  11. 333rob333

    333rob333 TS Member Topic Starter Posts: 56

    Yes, sorry, that was the message "Stage 3 of 3 Failure Configuring Windows updates, reverting changes. Do not turn off your computer"
    Here is a photo I took of the message: https://drive.google.com/file/d/0B9IDNucAoxaMbGNGbm9laXJNOE0/view?usp=sharing
     
    Last edited: May 19, 2017
  12. Cycloid Torus

    Cycloid Torus Stone age computing. Posts: 2,831   +551

    OK. This means the article at Microsoft is fully applicable to you.

    https://support.microsoft.com/en-us...error-when-you-try-to-install-windows-updates

    Hopefully you followed directions ("DO NOT TURN OFF YOUR COMPUTER") as you would be able to resume Method 1 if you allowed the reversion to complete.

    IF NOT, try each Method, step by step, as you may. Note that clean boot is not safe mode. Clean boot is merely without non-Microsoft services. Safe mode is special diagnostic which is like clean boot with further constriction of Microsoft services.

    If you want, you can share your results as you work through each method - or ask to clarify anything that seems difficult to understand.
     
  13. 333rob333

    333rob333 TS Member Topic Starter Posts: 56

    Thanks! I am still at waiting for it for an hour. If that doesn't work I will follow the guide you gave me and then I will definitely post my results.
    Will post soon! :)
     
  14. Cycloid Torus

    Cycloid Torus Stone age computing. Posts: 2,831   +551

    IF any doubt, make it 2 hours (y)
     
  15. 333rob333

    333rob333 TS Member Topic Starter Posts: 56

    Ok, I will keep that in mind, thanks!
     
  16. 333rob333

    333rob333 TS Member Topic Starter Posts: 56

    My PC just came on, but it is as slow as 20 year old PC. It has an SSD, must I risk a restart again?
     
  17. Cycloid Torus

    Cycloid Torus Stone age computing. Posts: 2,831   +551

    My PC just came on???? Are you saying you had a successful boot of Windows? No matter how slow that is good.
     
  18. 333rob333

    333rob333 TS Member Topic Starter Posts: 56

    Yes, this was a successful boot! We are one step closer. Thank you! :)
     
  19. Cycloid Torus

    Cycloid Torus Stone age computing. Posts: 2,831   +551

    This means that the bad update is resolved. Now time to:
    1. make backups if desired
    2. reboot computer to confirm good boot (this time should be faster than 20 yr old machine)
    3. make a restore point
    4. arrange for 'clean boot' (based on suspicion that some 3rd party driver was original problem)
    5. try to update as described in Method 1.
     
  20. 333rob333

    333rob333 TS Member Topic Starter Posts: 56

    Ok thanks! I am going to do it now and keep you updated
     
  21. 333rob333

    333rob333 TS Member Topic Starter Posts: 56

    Today when I powered the machine on, it loads Windows and after 2 seconds the blue screen returns. I think I'll just pull out the hard drive, backup everything from another PC, format it and then reinstall Windows. What is your opinion?
     
  22. bazz2004

    bazz2004 TS Evangelist Posts: 1,582   +248

    Cycloid's advise is all good so be patient a little longer. You will have a very long road ahead if you do a reinstall. A few months ago I had a similar issue with the previous version of Windows 10. A large cumulative update kept stalling and the update was being downloaded then rolled back after each failure to install. I dreaded an infinite loop but it eventually stabilised at the log in screen. When I got into Windows I disabled automatic updates. That made the computer usable. It might work for your Windows 7 issue if you can get in there again.
     
  23. 333rob333

    333rob333 TS Member Topic Starter Posts: 56

    Thanks for the advise! I will try to get there and disable Windows updates and let you know! :)
     

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