Blue Screen, but restarts fine

By vsahnii ยท 4 replies
Jul 2, 2009
  1. For the last few days my computer has been giving me a blue screen that automatically restarts my computer. So i changed some setting & now it doesn't restart on it's own. My computer will seem normal for hours, but then it happens again. One thing i noticed was i wouldn't be able to go on any websites (even though i was still connected to the internet) right before the blue screen would appear.

    I don't know very much about computers. Can someone please help me?
  2. snowchick7669

    snowchick7669 TS Maniac Posts: 660

    Hi there,

    Could you please upload the minidump files in your machine so we can debug them and get a better idea as to what is going on.

    You can find them in

    Start > My Computer > C: Local Disk > Windows > Minidump.

    Attach 3-4 in your next post (or less if thats all you can find)
  3. vsahnii

    vsahnii TS Rookie Topic Starter

    so i found 9 of them
  4. vsahnii

    vsahnii TS Rookie Topic Starter

    thank you so much for helping!!
  5. snowchick7669

    snowchick7669 TS Maniac Posts: 660

    Have had a look at all your dumps. All but three of them cite csrss.exe as causing the issues, also ipnat.sys and win32k.sys. The latter can be caused by either faulty ram or corrupt system files. The csrss.exe is actually a common malware issue (from research) and the ipnat.sys is a driver that can conflict with the windows firewall. I actually found this quoted on an explanation

    I would recommend as to clarify whether these are malware related, to actually run through the 8 steps and post the requested logs in the Malware Removal Category
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