Blue Screen

By Rocker93 ยท 4 replies
Jan 21, 2010
  1. A friend of mine experienced a blue screen problem. It was sudden, he was only browsing the internet.
    Code is
    BCCode: 19
    BCP1: 0000000000000020
    BCP2: FFFFF900C280F000
    BCP3: FFFFF900C280F240
    BCP4: 0000000025240000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1
    I can't find what is reason of the problem. There was only flash drive connected from not so common hardware. The computer is running Windows 7 Ultimate.
  2. Archean

    Archean TechSpot Paladin Posts: 5,690   +96

    Must be some sort of hardware issue; try stress testing system ram to start with? I will look into it later on when i can find bit of time. You can find Memtest 86+ through any search engine and just follow their instructions.
  3. Route44

    Route44 TechSpot Ambassador Posts: 11,984   +72

    0x00000019: BAD_POOL_HEADER
    A pool header issue is a problem with Windows memory allocation. Device driver issues are probably the most common, but this can have diverse causes including bad sectors or other disk write issues, and problems with some routers.
  4. Archean

    Archean TechSpot Paladin Posts: 5,690   +96

    As Route44 stated most commonly caused by driver issues, a bad hard drive/file system, and issues with your router, or even memory problems.

    Since there's no readily available clue as to why this is happening, there's basically fewer options available to you:

    1) Updating every driver on your system
    2) Checking the HDD with diagnostic utility
    3) Analyzing the dump file in hopes of finding a clue to what is causing this.
  5. Rocker93

    Rocker93 TS Rookie Topic Starter

    Thank you for response, he'll try these steps.
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