Hi, I hope you can help with this problem. I use Firefox as my browser but the same is happening with IE8. A browser search returns results as normal but when I click on a result I'm usually re-directed to some shopping site. If I return to the results screen and click again it then goes to the correct site. I've been having this problem for about 2 weeks now and I've tried Ad-Aware, AVG Free, Malwarebytes, Spybot S&D and Kaspersky Online several times and found nothing. However, one of the scans using Malwarebytes on 21st January reported this: "C:\WINDOWS\system32\spool\prtprocs\w32x86\000020ef.tmp (Trojan.FakeAlert) -> Quarantined and deleted successfully.". Could this be the cause of the problem? The SuperAntiSpyware seems to have found 7 cookies on the other user account on this PC (listed in the log) but that is all. I've worked through the 8 steps listed elsewhere in the forum and have attached the results logs. Please excuse any delays as I'm only able to reply during the daytime.