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BSOD 0x00000024

By ineedhelpnowplz ยท 16 replies
Apr 25, 2009
  1. windows xp starts to turn on then gives message with all the mode options (regular, safe, safe w/ networking, last functional one etc) all of the options start to load with the xp logo and loading bar but then switches to BSOD exact words of it are

    A problem has been detected and windows has been shut down to prevent damage to your computer.
    If this is the first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:

    Disable or uninstall any anti-virus, disk defragmentation or backup utilities. Check your hard drive configuration, and check for any updated drivers. Run CHKDSK /F to check for hard drive corruption, and then restart your computer.

    Technical information
    *** STOP: 0x00000024 (0x00190203, 0x62F6AB00, 0xC0000102, 0x00000000)

    i cant do anything it says because i cant run my computer

    can anyone please help me

    i would also like to try and keep all the files rather than just have them get erased
  2. Route44

    Route44 TechSpot Ambassador Posts: 11,979   +71

    Here is a more extensive description of your error along with possible causes and "fixes."

    0x00000024: NTFS_FILE_SYSTEM
    A problem occurred within NTFS.SYS, the driver file that allows the system to read and write to NTFS file system drives. There may be a physical problem with the disk, or an Interrupt Request Packet (IRP) may be corrupted. Other common causes include heavy hard drive fragmentation, heavy file I/O, problems with some types of drive-mirroring software, or some antivirus software. I suggest running ChkDsk or ScanDisk as a first step; then disable all file system filters such as virus scanners, firewall software, or backup utilities. Check the file properties of NTFS.SYS to ensure it matches the current OS or SP version. Update all disk, tape backup, CD-ROM, or removable device drivers to the most current versions.

    Can you boot into Safe Mode? If you can, the first thing I suugest is find the manufacture's website of your harddrive, download and run their free harddrive diagnostic utility, and run the tests.

    * Get back to us with the results. I also suggest backing up all your important information.
  3. ineedhelpnowplz

    ineedhelpnowplz TS Rookie Topic Starter

    i dont understand what you're saying??

    how do i run commands into a blue screen??

    forementioned-no modes work
  4. Route44

    Route44 TechSpot Ambassador Posts: 11,979   +71

    I didn't mention anything about running commands into a blue screen. Your error is a strong indicator that you may have a harddrive either with bad sectors or the possibility of failing. It isn't the only cause but with this error it is prudent to diagnose the harddrive.

    You could slave your harddrive into another system and diagnose it from the main harddrive. Do you have second PC or a friend that has some tech knowledge how to slave your drive? This way you can dianose from his PC and if need be transfer your important files, etc. either by burning to a DVD, flash drive, or an external harddrive.
  5. ineedhelpnowplz

    ineedhelpnowplz TS Rookie Topic Starter

    do you think it would be possible to use take out his hard drive and put mine in and see if it works to tell if its not the hard drives causing the problem

    btw i tried to slave it to another computer but their was only 1 ribbon connecting cable
  6. B00kWyrm

    B00kWyrm TechSpot Paladin Posts: 1,436   +37

    Not likely.
    The differences between your two computers will (unless they are VERY similar) generate blue screens for different versions. (Wrong drivers for MB, Graphics etc).
    Friends MB could have more than one connector for HD cables.
    In this case use your cable on the next connector.
    If only one connector, then your local computer store should have a two drive cable...
    BUT that raises another question... is your friends computer designed for sata while yours is ide, or vice versa? If so, again, you have compatibility issues. I don't know if a two drive sata cable is even possible (I know... so "last decade" but I am still running an ide system).
  7. peterdiva

    peterdiva TechSpot Ambassador Posts: 1,088

    Running Chkdsk /r from the recovery console usually fixes ntstatus code C102. You need the Windows CD to run the recovery console.

    C0000102 STATUS_FILE_CORRUPT_ERROR {Corrupt File} The file or directory %hs is corrupt and unreadable. Please run the Chkdsk utility.
  8. ineedhelpnowplz

    ineedhelpnowplz TS Rookie Topic Starter

    i have no cd since dell is stupid so how else could i obtain a disk or do it (i highly doubt ill be able to slave a drive properly)
  9. Route44

    Route44 TechSpot Ambassador Posts: 11,979   +71

    But you can run Chkdsk /r from your Run box in your Start menu as peterdiva recommends.
  10. ineedhelpnowplz

    ineedhelpnowplz TS Rookie Topic Starter

    what start menu????

    it loads the screen with the xp logo then goes BSOD nothing else...
  11. Route44

    Route44 TechSpot Ambassador Posts: 11,979   +71

    Okay, then let's approach this from another direction. Run memtest on your RAM. The good thing about this test it boots almost immediately as your PC is booting up and engages long before you get to the XP load screen.

    See link: https://www.techspot.com/vb/topic62524.html

    I'm not saying corrupted memory is your issue but bad RAM has been known to cause crashes at the Windows load screen.

    Make sure it runs a minimum of 7 Passes.
  12. ineedhelpnowplz

    ineedhelpnowplz TS Rookie Topic Starter

    ill tell u what happens once i download and run the program
  13. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

  14. ineedhelpnowplz

    ineedhelpnowplz TS Rookie Topic Starter

    i did exactly what it said download file, burn to cd, (i also had to unblock the app) then popped it into the broken machine and it did nothing and just did the BSOD like always...

    what program do i run it from because atm its running from roxio creator and i think that thats wrong
  15. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

    Free ImgBurn ISO burning application Download: http://www.imgburn.com/index.php?act=download
  16. ineedhelpnowplz

    ineedhelpnowplz TS Rookie Topic Starter


    once i burned the iso file to the disk using the imgburn program it WORKED FINALLY

  17. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

    Thanks for the update :grinthumb
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