Build a PC BSOD, Kernel_Mode_Exception_Not_Handled_M

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Can't seem to find any solutions to this ongoing problem. Currently using WinDbg to debug issue; however, I am not having much luck.Here are the two latest BSOD:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86



Loading Dump File [C:\WINDOWS\Minidump\Mini070809-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: msdl
Executable search path is:
Windows Server 2003 Kernel Version 3790 (Service Pack 2) MP (4 procs) Free x86 compatible
Product: LanManNt, suite: TerminalServer SingleUserTS
Built by: 3790.srv03_sp2_gdr.090319-1204
Machine Name:
Kernel base = 0x80800000 PsLoadedModuleList = 0x808af9c8
Debug session time: Wed Jul 8 09:28:58.521 2009 (GMT-6)
System Uptime: 1 days 0:31:53.448
Loading Kernel Symbols
...............................................................
........................................................
Loading User Symbols
Loading unloaded module list
................
Unable to load image navex15.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for navex15.sys
*** ERROR: Module load completed but symbols could not be loaded for navex15.sys
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c0000005, b73d51ba, b7936500, 0}

Probably caused by : navex15.sys ( navex15+5f1ba )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: b73d51ba, The address that the exception occurred at
Arg3: b7936500, Trap Frame
Arg4: 00000000

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP:
navex15+5f1ba
b73d51ba ffb1c83a0000 push dword ptr [ecx+3AC8h]

TRAP_FRAME: b7936500 -- (.trap 0xffffffffb7936500)
ErrCode = 00000000
eax=00000000 ebx=e4658010 ecx=00000000 edx=00000000 esi=e8390caa edi=e838e2a9
eip=b73d51ba esp=b7936574 ebp=b7936590 iopl=0 nv up ei pl nz ac po cy
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010213
navex15+0x5f1ba:
b73d51ba ffb1c83a0000 push dword ptr [ecx+3AC8h] ds:0023:00003ac8=????????
Resetting default scope

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: DRIVER_FAULT_SERVER_MINIDUMP

BUGCHECK_STR: 0x8E

PROCESS_NAME: vbda.exe

CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from b73d466e to b73d51ba

STACK_TEXT:
WARNING: Stack unwind information not available. Following frames may be wrong.
b7936590 b73d466e e838d008 1e658010 e838e2a9 navex15+0x5f1ba
b79365bc b73d4707 b79365e0 e87f43e8 00000001 navex15+0x5e66e
b79365d8 b73a07c4 e838d008 000000ff b79366ac navex15+0x5e707
b7936608 b73a2e38 e87f43f4 e9dd9acd b79366ac navex15+0x2a7c4
b79366b4 b73a344e e5791570 e6d6c870 e9dd9acd navex15+0x2ce38
b7936774 8089c347 b79367d4 00000000 00000004 navex15+0x2d44e
b79367c4 00000000 e5791570 00000000 e6d6c870 nt!ExFreePoolWithTag+0x21a


STACK_COMMAND: kb

FOLLOWUP_IP:
navex15+5f1ba
b73d51ba ffb1c83a0000 push dword ptr [ecx+3AC8h]

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: navex15+5f1ba

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: navex15

IMAGE_NAME: navex15.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4994b2c3

FAILURE_BUCKET_ID: 0x8E_navex15+5f1ba

BUCKET_ID: 0x8E_navex15+5f1ba

Followup: MachineOwner
---------




Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\WINDOWS\Minidump\Mini070809-02.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: msdl
Executable search path is:
Windows Server 2003 Kernel Version 3790 (Service Pack 2) MP (4 procs) Free x86 compatible
Product: LanManNt, suite: TerminalServer SingleUserTS
Built by: 3790.srv03_sp2_gdr.090319-1204
Machine Name:
Kernel base = 0x80800000 PsLoadedModuleList = 0x808af9c8
Debug session time: Wed Jul 8 23:33:09.714 2009 (GMT-6)
System Uptime: 0 days 13:55:55.437
Loading Kernel Symbols
...............................................................
.......................................................
Loading User Symbols
Loading unloaded module list
........
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c0000005, b9ef19a1, b7a05a9c, 0}

Probably caused by : hardware ( afd!AfdTransmitFile+50a )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: b9ef19a1, The address that the exception occurred at
Arg3: b7a05a9c, Trap Frame
Arg4: 00000000

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP:
afd!AfdTransmitFile+50a
b9ef19a1 0000 add byte ptr [eax],al

TRAP_FRAME: b7a05a9c -- (.trap 0xffffffffb7a05a9c)
ErrCode = 00000002
eax=718ff63b ebx=00000000 ecx=b7a05ca0 edx=00012087 esi=b7a05c9c edi=895c8028
eip=b9ef19a1 esp=b7a05b10 ebp=b7a05c5c iopl=0 ov up ei pl nz ac po cy
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010a13
afd!AfdTransmitFile+0x50a:
b9ef19a1 0000 add byte ptr [eax],al ds:0023:718ff63b=??
Resetting default scope

CUSTOMER_CRASH_COUNT: 2

DEFAULT_BUCKET_ID: DRIVER_FAULT_SERVER_MINIDUMP

BUGCHECK_STR: 0x8E

PROCESS_NAME: bma.exe

CURRENT_IRQL: 0

MISALIGNED_IP:
afd!AfdTransmitFile+50a
b9ef19a1 0000 add byte ptr [eax],al

LAST_CONTROL_TRANSFER: from 8092b332 to b9ef19a1

STACK_TEXT:
b7a05c5c 8092b332 895c8028 00000001 0124f9c0 afd!AfdTransmitFile+0x50a
b7a05d00 8092b564 00000730 0000073c 00000000 nt!IopXxxControlFile+0x255
b7a05d34 80833bef 00000730 0000073c 00000000 nt!NtDeviceIoControlFile+0x2a
b7a05d34 7c82860c 00000730 0000073c 00000000 nt!KiFastCallEntry+0xfc
WARNING: Frame IP not in any known module. Following frames may be wrong.
0124f9c8 00000000 00000000 00000000 00000000 0x7c82860c


STACK_COMMAND: kb

FOLLOWUP_IP:
afd!AfdTransmitFile+50a
b9ef19a1 0000 add byte ptr [eax],al

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: afd!AfdTransmitFile+50a

FOLLOWUP_NAME: MachineOwner

DEBUG_FLR_IMAGE_TIMESTAMP: 0

MODULE_NAME: hardware

IMAGE_NAME: hardware

FAILURE_BUCKET_ID: IP_MISALIGNED

BUCKET_ID: IP_MISALIGNED

Followup: MachineOwner
---------

BSOD usually happens when running a backup using Data Protector. I have spoken to them and they claim that it is not there product causing the issue. It is obviously triggering the issues, but cannot figure out why. Bios/firmware updated about a year ago. I greatly appreciate any help.
 

idunno

Posts: 14   +0
you might want to post this in operating system and software.
i would suggest reinstalling windows myself.
 

snowchick7669

Posts: 593   +0
HI ABQBubba,

Before reinstalling, I'd suggest a few things to try.

1. Since your first dump cites the error code of 0xC0000005: STATUS_ACCESS_VIOLATION indicates that a memory access violation occurred. I'd be looking at running memtest first. Here's some instructions on doing so, make sure it runs for at least 7 passes. Most people leave this running overnight

2. I would then check your system over for malware, as this could also be the cause of this. Run through the 8 step instructions here and post the required logs in the Malware & Virus Removal forum.

3. Since it is only occuring during the backup procedure, you could also reinstall the software you are using as it may be corrupt in some way
 
  • Thread Starter Thread Starter
  • #4
Thanks for the reply Snowchick. Reinstalling Windows would be the last option as this is a production server. I have run an HP memory and did let it run for approximately 10 passes with no issues. I have also reinstalled the backup software. I will check the server for malware, but after reading the 8 step instruction page, most of this has been done except for the SuperAnti-spyware and Malwarebytes.
 

idunno

Posts: 14   +0
everyone's last option is reinstalling windows, well look on the bright side, it could be hardware malfunction, at least trying to troubleshoot it would prevent any instability in the future. if you really
care that it's a server. you should probably preform an extensive memtest, along with HDD test as well.
but i dunno.. just a thought.
 

snowchick7669

Posts: 593   +0
Hi ABQBubba,

I would be running memtest as your memory scan tool. I'm not 100% sure how good the HP test is, but some of those tests won't pick up every error (nothing is guaranteed with memtest either) But I have found that it works better then most.
 
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