BSOD ntkrnlpa + laptop can't shutdown

By jcv365 · 4 replies
Nov 15, 2011
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  1. Hi,

    Please can someone help me with my bsod.

    My machine can't shutdown. I used blue screen viewer and found that the following files were causing it. I'm having trouble doing a bugcheck and finding out which drivers are causing this problem.

    halmacpi.dll halmacpi.dll+5b48 0x83802000 0x83839000 0x00037000 0x4ce788d2 2010/11/20 10:37:38 Microsoft® Windows® Operating System Hardware Abstraction Layer DLL 6.1.7601.17514 (win7sp1_rtm.101119-1850) Microsoft Corporation C:\Windows\system32\halmacpi.dll
    ntkrnlpa.exe ntkrnlpa.exe+77766 0x83839000 0x83c4b000 0x00412000 0x4e02a389 2011/06/23 04:23:05 Microsoft® Windows® Operating System NT Kernel & System 6.1.7601.17640 (win7sp1_gdr.110622-1506) Microsoft Corporation C:\Windows\system32\ntkrnlpa.exe

    Please can someone help me as this is really frustrating.
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Usually no shutdown is caused by a corrupt video driver. What are this computers make and model numbers?
  3. jcv365

    jcv365 TS Rookie Topic Starter

    It's a HP Compaq 6730b. Where can I upload my minidumps to?
  4. jcv365

    jcv365 TS Rookie Topic Starter

    Here is the minidump. your assistance is appreciated.

    Attached Files:

  5. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    This is a laptop right? Did it come with Windows 7 pre-installed?

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