BSOD whenever rebooting

By Jeremyn ยท 14 replies
Dec 20, 2009
  1. Hello,
    In the past couple of days, whenever I start my computer, I get the BSOD (the stop:0x0000007e code).
    I was lurking through a number of websites on another comp to try and find a solution, but the suggestions weren't working.
    I'm unable to restore my system without the disk, and I can't access my hard drive to reinstall Windows.
    I don't know how to update my bios, and any descriptions I've seen didn't look feasible.
    Another option I've seen suggested is to log onto safe mode, but whenever I try to do so, I get the BSOD as well (with every option in safe mode), so that won't work either.

    My hardware looks to be fine, computer temperature is fine, and hard drive should have plenty of space available (I did get a virus last week, but even if it downloaded a lot of spyware to my hard drive, it shouldn't have filled up 80+ gigs worth).

    I'm pretty much a n00b when it comes to computers, so I'm not sure what to do about this, and I apologize if this sounds like I don't know what I'm talking about or what I'm doing, because I pretty much don't.
    Any help would be greatly appreciated
  2. Velexia

    Velexia TS Rookie Posts: 34

    I'm in pretty much the exact same boat. I hope they can help one of us, if I get anywhere with this I'll let you know =)
  3. WinXPert

    WinXPert TS Guru Posts: 445

    A system thread generated an exception which the error handler did not catch. There are numerous individual causes for this problem, including hardware incompatibility, a faulty device driver or system service, or some software issues. Check Event Viewer (EventVwr.msc) for additional information.
  4. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

  5. Velexia

    Velexia TS Rookie Posts: 34

    Is this possible via Recovery Console or BIOS?

    Tomorrow I am going to try...

    But considering the context of the issue, I am doubtful that any of these methods will work.

    Edit: Thank you WinXPert =) I am trying that right now before I go to bed =)

    (can't reply to PMs for another 19 posts)
  6. Velexia

    Velexia TS Rookie Posts: 34

    Hokai, so far, this is the farthest I've gotten in 5 days... I created a new partition on my Hard Drive in the Recovery Console, then installed Windows onto it. I'm currently inside my computer, and am going to use this laptop and a USB drive to start this 8-Step Process.

    Because I was able to access the computer via the new partition I know a few things... One... it is not BIOS related, Two it is not HARD DISK related.

    It could possibly be Graphics Card related but I HIGHLY doubt that, considering the Virus that caused all of this nonsense.

    You may wish to travel down the same path I have taken here, if so, best of luck ^_^
  7. Jeremyn

    Jeremyn TS Rookie Topic Starter

    I haven't tried the last suggestion yet, so I will get to it either later tonight or tomorrow.

    Thanks to everyone for their help and suggestions so far!
  8. Jeremyn

    Jeremyn TS Rookie Topic Starter

    hmmm, haven't been able figure out how to make a new partition or access the recovery console.
    What I might try to do is install Linux, and see if that helps at all.
    Is it possible to do this through system recovery or something like that?
  9. Velexia

    Velexia TS Rookie Posts: 34

    The way that I accessed the recovery console was by going into the BIOS and selecting the Boot order to be Removable/CD/Hard Disk. Then, putting in my Windows XP Installation CD. When it says "Press any key to boot from CD" I press a key. After it loads up, you will get a selection. Pressing R will take you to the Recovery Console.

    From there, run CHkDsk /p and ChkDsk /r (/r takes a long time).

    If both of those are good, you will know two things: That your Hard Disk is alright, and how much space you have.

    To make a partition, you will use the command DISKPART If you type HELP DISKPART it will give you instructions. If you type DISKPART alone it will walk you through the process. I used 30000 (MB) for my Partition (Which is 30GB).

    After you have created the Partition, you can EXIT, which will restart your computer, and then Boot from CD again, this time choosing ENTER instead of R and creating a new install of Windows on your Partition. You will have to Format it first, but no worries, because the Partition is already empty, so you won't be erasing anything.

    You will need your Certificate of Authentication (Windows CD Key) for this.

    What this will allow you to do is...

    You will be able to explore the C:\ drive without any of the programs or viruses on the C:\ drive being active.

    What you won't be able to do is mess with the registry of the C:\ Drive Installation of Windows, or scan which processes it runs.

    You can, however, inspect your files, scan them with an antivirus program, and recover them.

    I recommend being very thorough in your inspections of folders and files before bringing them over. Check all of their properties, for example, look at all hidden folders, make sure there are no bizarre users under the security tab in properties... etc.
  10. Jeremyn

    Jeremyn TS Rookie Topic Starter

    I don't have the Windows XP installation disk.
    Either never came with my laptop, or I lost it.

    Is there any way to download it from another computer to a flash drive, and boot it from that?
    If so, how do I go about doing it?
    Would downloading another OS also work?

    Thanks for the information!
  11. Velexia

    Velexia TS Rookie Posts: 34

    I found this with some Google-Fu, hopefully it helps ^_^

  12. Jeremyn

    Jeremyn TS Rookie Topic Starter

    Wow, thanks a lot, I'm definitely going to try to do this!
  13. Jeremyn

    Jeremyn TS Rookie Topic Starter

    Tried the download from Microsoft, but the command center only recognizes floppies, and my laptop doesn't have a floppy drive.
    Saved the i386 folder and Winxp folder to CDs and a flash drive, and the computer didn't recognize either, even after playing around with the BIOS settings (moving the removable hardware and CD/DVD drive options up and down).
    Guess it must be a hardware problem or something.
  14. Velexia

    Velexia TS Rookie Posts: 34

    Bummer, sorry that didn't work =/

    Well, good luck =)
  15. Jeremyn

    Jeremyn TS Rookie Topic Starter

    Before I give up completely, I want to give a new operating system a try.
    Does anyone know if it's possible? Like, for me to go to one of the startup options and install an OS like Linux from a flash drive or CD?
    Thanks in advance
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