BSOD with bad_pool_caller

[ashura]

Hi! I need help identifying the problem here. I sporadically get a BSOD with bad_pool_caller error message. When it boots up again into windows, it says that windows has recovered from a serious error. The error signature is as follows:

BCCode : c2 BCP1 : 00000007 BCP2 : 00000CD4 BCP3 : 02060001
BCP4 : 890F9458 OSVer : 5_1_2600 SP : 2_0 Product : 256_1

I'd appreciate some help here. I have no idea what's making my system go all bonkers. Thank you in advance.

 

[Route44]

We need your minidump files to help.

My Computer > C Drive > Windows Folder > Minidump Folder > Minidump files.

It is these minidump files that we need, not the Minidump Folder. Attach the files to your next posting and someone should be able to read them.

 

[ashura]

Here they are, the minidump files in a zip file. Thanks for the tip!

 

[Route44]

All four minidumps record a C2 error and typically this is caused by a faulty driver or buggy software.

In this case in all four dumps point to vsdatant.sys which is a driver for ZoneAlarm.

I suggest 1) updating drivers if possible or 2) getting on their forums and see what information/tips they have for rectifying this issue or 3) uninstall and reinstall ZA.

 

[ashura]

Thank you Route44, I will try posting on their forums and see what's the problem. I appreciate the help. On a side note, what do you need to read the minidumps? I'd like to learn a bit about so I could help in due time other people here And I always like to learn.