Can access Internet hard-wired but not wirelessly

S

Scooney

Hi there,

I've just had a new internet connection activated with Sky, but after setting up the router according to the instruction manual I cannot access the internet wirelessly. When I plug in the laptop to the router with the ethernet cable I'm connected fine, but when it comes to connecting wirelessly it says that my connection is unidentified and 'Local Only'.

Probably not enough information but not sure what else to say about it! :confused:

Help will be much appreciated

Scooney
 
Please identify
  1. ISP
  2. modem make+model
  3. router make+model
  4. PC system Make+Model
  5. OS version you are using with SP level installed

With the wired connection, please get a command prompt (Start->Run->CMD)
and enter IPCONFIG /all >myTcp.txt
follow-up by attaching myTcp.txt in your My Documents folder
 
ISP - Sky;
Modem - ADSL connection so no modem, just router plugged into BT phone line;
Router - Sagemcom according to the side of it;
Laptop - Toshiba Equium A200-15I
Windows Vista Home Premium SP 1

myTcp.txt attached.

Thanks in advance very much appreciated.

P.S. Its not connected with the laptop right next to the router so not a walls/floors issue.

Edit - I ran ipconfig while hardwired and connected. In case that makes a difference I've uploaded a copy of it when attempted to use wireless
 

Attachments

  • myTcp.txt
    3 KB · Views: 5
  • myTcp2.txt
    2.6 KB · Views: 3
Link-local IPv6 Address . . . . . : fe80::ed2b:54ee:f1a0:59de%10(Preferred)
Click to expand...
You need to UNINSTALL IPv6; use google to find "uninstall disable IPv6 XP"

Our home networking devices are very poor with IPv6 and in fact very few do it correctly at all.
 
Ok, I've disabled IPv6 by deselecting them in my adapter properties as well as creating a new registry key - DWORD type; 'DisabledComponents'; value FF - but the problem hasn't been fixed and I still cannot connect wirelessly. I've checked ipconfig /all and there is no reference to IPv6 so i'm confident it has been disabled but I'm assuming the problem must be something else.

Any ideas? :(
 
On Win/XP you should have uninstalled IPv6, but the registry change should have also worked.

rerun IPCONFIG /all >myTcp2.txt with a wired connection and follow-up with myTcp2.txt
 
WillCom said:
hi, how do i make my own new post for my problem i have and need help with??
Click to expand...
look at the top of this thread and find the cookie-tracks to this forum
TechSpot OpenBoards > Hardware and Tweaking > Storage and Networking​
just click on Storage and Networking and then click on +New Topic :)
 
I've got Vista which is why I couldn't uninstall it. At work at the mo but will re do ipconfigs when I get home.

Really appreciate your help jobeard :approve:
 
IPCONFIG Hard-wired:

Windows IP Configuration

Host Name . . . . . . . . . . . . : sammie-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Home

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : Home
Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Adapter
Physical Address. . . . . . . . . : 00-1B-9E-52-66-F9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.0.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 12 May 2011 10:38:27
Lease Expires . . . . . . . . . . : 13 May 2011 10:38:26
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : Home
Description . . . . . . . . . . . : Realtek RTL8101 Family PCI-E Fast Ethernet NIC (NDIS 6.0)
Physical Address. . . . . . . . . : 00-1B-38-46-5A-44
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.0.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 12 May 2011 10:32:28
Lease Expires . . . . . . . . . . : 13 May 2011 10:32:28
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Click to expand...


IPCONFIG when attempting to connect wirelessly:

Windows IP Configuration

Host Name . . . . . . . . . . . . : sammie-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Home

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : Home
Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Adapter
Physical Address. . . . . . . . . : 00-1B-9E-52-66-F9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.0.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 12 May 2011 10:38:28
Lease Expires . . . . . . . . . . : 13 May 2011 10:46:21
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Home
Description . . . . . . . . . . . : Realtek RTL8101 Family PCI-E Fast Ethernet NIC (NDIS 6.0)
Physical Address. . . . . . . . . : 00-1B-38-46-5A-44
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Click to expand...
 
Rabbit01: of course he used the SSID; just look at the WiFi IP address - - he is actually connected :)

Scooney: in the Wired case you actually have BOTH connections; wired and WiFi:
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . : Home
Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Adapter
Physical Address. . . . . . . . . : 00-1B-9E-52-66-F9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.0.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 12 May 2011 10:38:27
Lease Expires . . . . . . . . . . : 13 May 2011 10:38:26
Default Gateway . . . . . . . . . : 192.168.0.1​
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : Home
Description . . . . . . . . . . . : Realtek RTL8101 Family PCI-E Fast Ethernet NIC (NDIS 6.0)
Physical Address. . . . . . . . . : 00-1B-38-46-5A-44
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.0.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 12 May 2011 10:32:28
Lease Expires . . . . . . . . . . : 13 May 2011 10:32:28
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.1​

When we have BOTH a wired NIC and a WiFi adaptor, you need to disable the one that is NOT being used .
Typically, View Network Connections and then right-click->Disble.

With both adaptors making a connection, your routing tables will be a mess AND
there's a total waste of one of the connections - - all traffic will be thru only ONE.

Let's work on getting the Wired config working first, so go disable the WiFi adaptor,
reboot, and the get me the routing table;
start -> run-> cmd
route print​
copy/past the whole thing in your follow-up...
 
Bosh:

===========================================================================
Interface List
8 ...00 1b 38 46 5a 44 ...... Realtek RTL8101 Family PCI-E Fast Ethernet NIC (NDIS 6.0)
1 ........................... Software Loopback Interface 1
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.3 20
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
169.254.0.0 255.255.0.0 On-link 192.168.0.3 296
169.254.255.255 255.255.255.255 On-link 192.168.0.3 276
192.168.0.0 255.255.255.0 On-link 192.168.0.3 276
192.168.0.3 255.255.255.255 On-link 192.168.0.3 276
192.168.0.255 255.255.255.255 On-link 192.168.0.3 276
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.0.3 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.0.3 276
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
1 306 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
 
Thats a bit of a mess to look at isn't it. Here's an .txt file with it in which is a bit easier to look at...
 

Attachments

  • route.txt
    1.9 KB · Views: 4
yeek! compare mine to yours
Code: 
Route Table
===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 0f b0 3d bc 1d ...... Realtek RTL8139 Family PCI Fast Ethernet NIC - P
acket Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.0.1     192.168.0.4       [COLOR="Red"]20[/COLOR]
        127.0.0.0        255.0.0.0        127.0.0.1       127.0.0.1       1
      192.168.0.0    255.255.255.0      192.168.0.4     192.168.0.4       [COLOR="Red"]20[/COLOR]
      192.168.0.4  255.255.255.255        127.0.0.1       127.0.0.1       [COLOR="Red"]20[/COLOR]
    192.168.0.255  255.255.255.255      192.168.0.4     192.168.0.4       [COLOR="Red"]20[/COLOR]
        224.0.0.0        240.0.0.0      192.168.0.4     192.168.0.4       [COLOR="Red"]20[/COLOR]
  255.255.255.255  255.255.255.255      192.168.0.4     192.168.0.4       1
Default Gateway:       192.168.0.1
===========================================================================
Persistent Routes:
  None
the first two lines of yours tell a story
Code: 
0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.3 [COLOR="Red"]20[/COLOR]
[B]127.0.0.0 255.0.0.0 On-link 127.0.0.1 [/B][COLOR="Red"]306[/COLOR]
EVEN the loopback (127.0.0.1) has a deplorable METRIC of 306

What is a Metric? see this Microsoft KB description
when you access that page, use your browser FIND and look for metric,
the description you need is the third instance of the word.

Connclusion: You need a different Network Interface Card
why? as shown in my route print results, the local loopback 127.0.0.1 should always respond less than 1ms - -
as it's local to the box and does not even require a network connection. I have never seen such a bad metric.

The only caveat I can conceve of is a bad TCP stack.
  • use a login with Admin privilges
  • get a command prompt
  • enter these
    1. netsh int ip reset c:\resetlog.txt
    2. Netsh WinSock Reset
reboot the system, make your Internet connection and try the route print again.
Did it change?
 
I will have to wait till I get home to do that, but if it makes any difference before I moved into my new flat the laptop worked perfectly with a wireless connection. I'm hoping that means the card is fine and that its just some settings that are the problem ? :S
 
Ok i tried to enter the first one but said the request requires 'elevation'... Is that permission? I should have that with the login i'm using as its the only one!
 
I've sorted that problem and run those commands... but it hasn't changed :(

I just don't understand why my hardware would be fine at my old house but now I'm moved its no good. I'm using an ADSL connection now but was using a modem-router connection before (don't know correct name for it!).

Meh :/
 
The commands were an attempt to see if TCP itself was corrupted - - apparently not.

(did you try connecting the system directly to the ADSL modem? - - I forget)

Like I said, I've never seen such a BAD metric. As a last ditch effort, can you move the system to a friends house and have them let you try their ISP connection?
A) If that gives a better metric, then there's an issue with your connection to the ISP
B) If not, then the issue is within your system and I've suggested you get another NIC
 
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