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Can connect via direct connection, but not with wireless

By Avalanche ยท 7 replies
Nov 10, 2017
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  1. All of a sudden the internet stopped working but I am still able to connect with my laptop after plugging it in directly to the modem and setting up a new secure connection.
    No other device in the house is able to connect wirelessly and I've tried calling my ISP and they can't find a solution either.
    I can't connect via ethernet through the router, only directly through the modem. So I originally thought this was a router issue but I've tried 4 different routers and none of them work.
    It's been working fine for almost a year and now it just stopped?!

    Also, when I run a diagnostic it says "DNS server is not responding"
    Pls help me! D:
     
  2. jobeard

    jobeard TS Ambassador Posts: 10,880   +903

    If ALL devices fail to connect to your router with wifi, but can connect when wired, it's a radio broadcast/wifi bug.
    "DNS no responding" comes two ways;
    1. invalid dns address
    2. tcp malconfigured
    I would get the Make/Model of your router, go to the Internet and find the latest Firmware for your device and install it.
     
  3. holdum323

    holdum323 TS Enthusiast Posts: 461   +44

  4. jobeard

    jobeard TS Ambassador Posts: 10,880   +903

    If multiple devices have the same symptom - - then the solution is NOT at the device level
     
  5. holdum323

    holdum323 TS Enthusiast Posts: 461   +44

    "I can't connect via ethernet through the router, only directly through the modem. So I originally thought this was a router issue but I've tried 4 different routers and none of them work.
    It's been working fine for almost a year and now it just stopped?!"

    "I would get the Make/Model of your router, go to the Internet and find the latest Firmware for your device and install it."
    What all have you tried? Did this start after a Windows update? What OS are you running?
     
  6. jobeard

    jobeard TS Ambassador Posts: 10,880   +903

    Different HOW; same make/model but different units OR different vendors?

    I'll offer to diagnose the TCP settings, but thought we ought to make sure we're not struggling with a known firmware issue first.
     
  7. jobeard

    jobeard TS Ambassador Posts: 10,880   +903

    @Avalanche is it possible that this is your first time installing a router with this ISP? You may have an issue called Hardware Provisioning getting in the way
     
  8. jobeard

    jobeard TS Ambassador Posts: 10,880   +903

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