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Can't access Hotmail, Avira reports 'HTML/Infected.WebPage.Gen'

By KittyHoward ยท 4 replies
Jul 6, 2010
  1. Hi! (please, bear my English)

    Today I turned my PC on, and suddenly Avira antivirus is going crazy about this malware:
    HTML/Infected.WebPage.Gen - Malware

    This happens when I check my pop emails with PopPeeper (been using it for years, no problem) and also with Mozilla Thunderbird.

    The problems seems to be with Hotmail, as it's reporting: (I have 5 hotmail accounts, but these warnings pop up for three of them - the ones with the 'live.com' domain seem to be OK)

    When accessing data from the URL, "http://co117w.col117.mail.live.com/mail/TodayLight.aspx?n=2101881587"
    a virus or unwanted program 'HTML/Infected.WebPage.Gen' [virus] was found.
    Action taken: Blocked file


    When accessing data from the URL, "http://sn119w.snt119.mail.live.com/mail/InboxLight.aspx?n=329907559"
    a virus or unwanted program 'HTML/Infected.WebPage.Gen' [virus] was found.
    Action taken: Blocked file

    Also, I cannot login to Hotmail and check emails, Avira wont let me - it will block the site either with IE7 or Firefox.

    Am I in trouble? are my email accounts or passwords compromised?
    I already ran Malwarebytes' anti-malware, didn't find anything.

    Thanks a lot! hope you can help me. Could this be a case of false positive?

    Attached Files:

  2. Bobbye

    Bobbye Helper on the Fringe Posts: 16,334   +36

    Well, Avira blocked the file which is what it's suppose to do. You can find a full description of 'HTML/Infected.WebPage.Gen' [virus] was found. on this Avira site: http://www.avira.com/en/threats/section/fulldetails/id_vir/3684/html_infected.webpage.gen.html

    Please note the suggested handling of this on the Avira site. You may have to take action as Avira isn't going to allow you on the infected site>>> that's a GOOD thing!

    No, I don't think it's a False Positive. How about running an online AV scan to see if you need to go further:

    Run Eset NOD32 Online AntiVirus scan HERE
    1. Tick the box next to YES, I accept the Terms of Use.
    2. Click Start
    3. When asked, allow the Active X control to install
    4. Disable your current Antivirus software. You can usually do this with its Notification Tray icon near the clock.
    5. Click Start
    6. Make sure that the option "Remove found threats" is Unchecked, and the option "Scan unwanted applications" is checked
    7. Click Scan
    8. Wait for the scan to finish
    9. Re-enable your Antivirus software.
    10. A logfile is created and located at C:\Program Files\EsetOnlineScanner\log.txt. Please include this on your post.

    I haven't check your logs yet, but will take a look while you run Eset.
  3. KittyHoward

    KittyHoward TS Rookie Topic Starter

    Thanks for your reply. I'm running Eset online antivirus now.

    This is weird, as I cannot "fix" the problem if it resides on the hotmail login page and inbox.

    I also reverted my pc to a week old mirror backup I made with Acronis, but the problem persists.

    Will post the ESet log as I finish :)
  4. KittyHoward

    KittyHoward TS Rookie Topic Starter

  5. Bobbye

    Bobbye Helper on the Fringe Posts: 16,334   +36

    You never waste time if you learn something! Now you know it's a good idea to go to the support/home/forum site for a particular program if you question something about the program.

    You're welcome.
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