My brother was on his computer when it suddenly crashed. He said there were grey boxes on the screen and then it shut off and on his monitor displayed an error message about the input resolution, so we thought it was a monitor issue. However he has his computer connected to his tv as well and tried to boot it up again. When it gets to the windows screen (with the colored balls spinning) the screen goes black. We are only able to boot it up in safe mode. Any help would be appreciated.