Can't get online

By jephph
Mar 13, 2012
Post New Reply
  1. I've got a client's computer that won't get online.
    Things I've tried:
    *Several Different browsers (IE, Chrome, Firefox). Also tried to update Malwarebytes.
    *Checked LAN settings. It's set to automatically detect.
    *TCP/IP settings are set to obtain IP address automatically and obtain DNS server automatically.
    *I tested it at the clients site and at my router as well (which I know is working) so I know it's not the router/modem.
    *I scanned and removed any malware with updated Spybot.
    *Tried running in safe mode with networking, still didn't work.
    *Pinging gets a request time out
    *Pinging (one of google's ip addresses) also gets a request time out
    *Pinging loopback is successful (4 sent, 4 received)
    *Ipconfig /release, ipconfig /renew
    *sfc /scannow didn't find anything
    *In services, DHCP client and DNS client services are running
    *Everything in Device manager looks clear, even when I choose "show hidden devices"
    *One thing I noticed in the Local Area Connection Status is that packets are being sent and received. Right now, it says about 50,000 bytes sent, and 100,000 bytes received.\
    *"Diagnose connection problems" in IE gets me "Windows cannot find the host name "" using DNS"
    *"Diagnose" in local area connection status gets me "Cannot communicate with DNS server ("
    Any ideas?
  2. jbpcman

    jbpcman TS Rookie

    it could be your modem is bad i have had this problem before try get a new one form ur internet provider
  3. jephph

    jephph TS Rookie Topic Starter Posts: 61

  4. jdillman1502

    jdillman1502 TS Enthusiast Posts: 120

    I know this is an old thread, but try this.

    -Open a command prompt (if you're using Windows 7 you will have to right click the command prompt and select "Run as Administrator).
    -Type netsh winsock reset and press enter

    You will be informed that you need to restart the pc. Do so and see if you are able to get online.

Similar Topics

Add your comment to this article

You need to be a member to leave a comment. Join thousands of tech enthusiasts and participate.
TechSpot Account You may also...