Can't use Trend Housecall

[pkellyd]

I got the virus win32.backdoor-dnm. I deleted the file and got rid of the registry entries and that got rid of the pop-ups. However, i still have an issue where I can't run the Trend on-line scanner called Housecall. Something still seams to be blocking it. I have done the 12 steps and the 8 steps and neither helped :~). Attached are the files.

 

[pkellyd]

As a clarification, i can get to the trend scanner web site, but when i try to run it i get the error "An error has occurred while trying to transfer data from the Internet! Do you want Trend Micro Housecall to try again transfering the required data?" I you this site frequently and it has always worked up until I got the virus. Any ideas?

 

[DelJo63]

the hijack log states
>> O18 - Protocol: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - mscoree.dll (file missing)

see this before you over react

 

[pkellyd]

Thanks for the reply, but I still don't understand. The link you sent talks about WinDoctor which I don't use. The key with the missing file is from Quickbooks and I have deleted the key and I still have the same problem. Both IE and Firefox will not run Trend Housecall. Any ideas how to fix it?

 

[pkellyd]

Still not able to accesss Trend from IE or Firefox. Got rid of the error above and attach is the latest HJT log. Do I still have a virus? Or what else could bolck this?

 

[pkellyd]

OK. For those playing along at home, the solution was to delete the Housecall directory at c:\documents and settings\username\.housecall6.6. Then go back to Trend Micro Housecall and let it download all of it's stuff again and the world is good.