Cd-rw and dvd not recognised in my computer

By lishiebee ยท 7 replies
Jan 22, 2008
  1. Hi
    sorry to start with a problem
    but...i have an easynote by packard bell with windows xp
    My cd drive is not recognized at all, nothing happens at all when i put in a cd, no message or anything. In my computer nothing shows up and in device manager there is a yellow ! next to the dvd drive.
    thank you
  2. raybay

    raybay TS Evangelist Posts: 7,241   +10

    The laser(s) have burned out. Replace the burner, if it is more than a year old, or has had heavy use.
  3. lishiebee

    lishiebee TS Rookie Topic Starter


    Is there nothing else i can do to start with?
    is it expensive to replace?
  4. raybay

    raybay TS Evangelist Posts: 7,241   +10

    It takes some common sense on how to open a computer case to get at the old one. A philips screw driver to remove the four screws, and the cables in the back.
    Then insert the new one
    You can get a CD burner at Wal-Mart, Best Buy, Circuit City, and other such shops for $24.95 to $29.95, or a DVD burner for $29.99 to $49.99. You can also pay a lot more, but you do not need to.

    You can also buy them more cheaply online at,,,,,, and many, many others.
  5. lishiebee

    lishiebee TS Rookie Topic Starter

    anything else?

    is there anything i can do in terms of on the computer?
  6. raybay

    raybay TS Evangelist Posts: 7,241   +10

    "is there anything i can do in terms of on the computer?"

    Sorry, I don't understand the question.

    There are a number of tests you can try, but they all require some work. The optical drive could have a bad drive belt or a bad drive wheel. It could have a loose cable on the back.
    But if the drive has failed, otherwise, you can only replace the drive.
  7. rf6647

    rf6647 TS Maniac Posts: 829

    Easynote (Packard Bell) appears to be a notebook computer. Cracking open its case can be tricky, and it is best left to a repair shop.

    Aside from the extra bulk, external burners are an alternative.

    Before declaring the DVD a failure, from the device manager, uninstall it.
    Then restart the computer. Consult device manager for its status. If the DVD is not in trouble, insert a disk (media) to verify its ability to read. The final stage is to use the burner.
  8. eljan81

    eljan81 TS Rookie

    I'm having the same problem with my DVD rom.

    One of my friends gave me this link about Registry Editing the UpperFilter and LowerFilter.

    Is this a safe thing to do? Could this solve both our problems?

    However the file the link says to Edit, Upper and LowerFilters aren't showing up on my computer.
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