Comcast lost 144,000 broadband customers last quarter, is planning layoffs so AI agents can take over customer service

I had to call Xfinity support. They have done a hell of a job making their AI seem real, but you can tell if you talk to it long enough a present a specific challenging topic. It kept asking me if I wanted to cancel my service (I was asking for help with getting access into the router so I can control the built-in wifi advanced settings). Over and over again, it wanted to cancel my service. I even asked if it was AI and it lied to me.....

They are definitely going to cut as many jobs as they can if AI can perform them at just a fraction of the same performance. They would rather just condition us to accept it, even if it is painful than deal with a workforce.
 
I had to call Xfinity support. They have done a hell of a job making their AI seem real, but you can tell if you talk to it long enough a present a specific challenging topic. It kept asking me if I wanted to cancel my service (I was asking for help with getting access into the router so I can control the built-in wifi advanced settings). Over and over again, it wanted to cancel my service. I even asked if it was AI and it lied to me.....

They are definitely going to cut as many jobs as they can if AI can perform them at just a fraction of the same performance. They would rather just condition us to accept it, even if it is painful than deal with a workforce.
I always speak to a live person, the computer prompts never know the answer to my questions...
 
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