Here we go again, RBS, I have just received this email from the people that he sent my laptop to, this is in response to a phone call I had made, asking them to verify that it was indeed sent to them, please let me know what you think of their comments, do they go against me, or for me, & if FOR me, should I send my repairer a copy? Can I ask if you would reply as soon as you can, I want to forward it on to him pronto, if you think that's what should be done.
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Dear Customer,
As requested, this is a run down of a events log for this call;
01.04.04 - Fault logged with support, problems reinstalling Windows,
informed machine would be sent in for repair, advised that a BIOS update had
been attempted which had resulted in main board failing completely
05.04.04 - machine received and examined, main board failed completely, also
problems with hard drive causing the original installation problems
16.04.04 - complaint registered, contact did not believe hardware faults
existed
25.04.04 - contact again advised that components are faulty and that the
machine is out of warranty, as a goodwill gesture a discount of £50 is
offered on the main board
28.04.04 - we are advised that repair is not wanted on this machine and are
asked to prepare the machine to be returned
11.05.04 - we are advised that we will recieve payment confirmation via fax
for just quotation charge and carriage
14.05.04 - this update is requested
If we can be of further assistance, please let us know.
Best regards
Technical Support /
Email :
support@mobile-support.net
Website :
www.mobile-support.net
Telephone : 08700 667 999 ( Monday - Friday, 9:30 to 17:00 )
Fax : 08700 667 888
Address: mobile-support.net
1 Collins Road
Heathcote Estate
Warwick
Warwickshire
CV34 6TF
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