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Delayed Internet

By Waldo100 ยท 6 replies
Dec 30, 2013
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  1. HI Everyone,

    So for the past 6-8 months I've been having a delay issue with my internet. About 6 months ago, I had perfect internet with almost 0 issue. Out of the blue, something happened in which my internet began to have a delay. My first thought was maybe my internet plan was to slow ( I had 15 down and 5 up at the time) so I upgraded to an 100 down and 40 up internet plan. It had no effect at the delay. Next I switched out both my old modem and my old router and got brand new ones. This had no effect as well. My next step was contacting my ISP (Optimum Online). I had them come to my house and replace all the lines that went from my house to the street pole on my street. This also had no effect. When I say delay, I mean a delay across all devices connected to the internet. The most noticeable cases of it are during both PC and Console gaming. For example, if im shooting at someone in a game, it wont even register what im doing until about 3-4 seconds after the fact. I've brought both my PC and my console to other internet connections and they work perfectly without problems. I really am at a lose for what my next step would be....Everytime I call my ISP and tell them about the problem, they send a tech out and he is SURE that it is my modem and just replaces it :'( HELP!
  2. hellokitty[hk]

    hellokitty[hk] Hello, nice to meet you! Posts: 3,448   +145

    What's a delay?
  3. TheHawk

    TheHawk TS Enthusiast Posts: 33   +9

    He replaces the modem, but does he actually try the game and see what you're experiencing or try another similarly powered pc on your network?
  4. TheDreams

    TheDreams TS Addict Posts: 628   +68

    I have the same problem kind of, the speeds I am paying for should give me great results. But it seems centurylink connected too many people to their servers, so all the information is being bottle necked at their switch and I get high ping as a result....All the time.
  5. Waldo100

    Waldo100 TS Rookie Topic Starter

    Yes, he looked at the game after replacing it and came to the conclusion that because I live on a dead end street all the extra signal from other houses is being dumped onto my house (I'm the last house) giving me way to much signal level. I'm not sure if that could be causing the problem but those were his words.
  6. pghninja1

    pghninja1 TS Rookie

    I'd be curious to hear what they say to why it worked before, and does not now. What results do you get if you power off everything but one PC and run a speedtest at www.speedtest.net?
  7. jobeard

    jobeard TS Ambassador Posts: 10,432   +801

    First thing to do is to understand the connections to the site you're having problems with.
    use TRACERT to see a path to one of the google DNS servers - - mine looks like this:
    Tracing route to google-public-dns-a.google.com []
    over a maximum of 30 hops:
      1    <1 ms    <1 ms    <1 ms  localRouter []
      2    28 ms    23 ms    29 ms  cpe-108-184-144-1.socal.res.rr.com []
      3    10 ms     8 ms     8 ms  tge7-8.wlvgcabn01h.socal.rr.com []
      4    12 ms    14 ms    15 ms  tge0-8-0-9.vnnycajz01r.socal.rr.com []
      5    15 ms    14 ms    15 ms  agg29.lsancarc01r.socal.rr.com []
      6    13 ms    15 ms    14 ms  bu-ether16.lsancarc0yw-bcr00.tbone.rr.com []
      7    14 ms    15 ms    14 ms
      8    64 ms    57 ms    54 ms
      9    69 ms   152 ms    16 ms
    10    13 ms    14 ms    15 ms
    11    42 ms    60 ms    44 ms
    12    42 ms    43 ms    44 ms
    13     *        *        *     Request timed out.
    14    44 ms    43 ms    44 ms  google-public-dns-a.google.com []
    Trace complete.
    Line 1 is always your router and line 2 is your ISP gateway address
    If those times are poor, then YOU have problems with your system, the modem or the ISP.
    Otherwise, poor times from line 3 to the end are just S.O.L. and there's nothing you can do about it as those are the Internet connections to the IP address given to tracert
    LookinAround likes this.

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