Dell Dimension 4700 Help?

[sbernstein59]

My husband just replace the hard drive in my computer and it works fine except I have no internet. He called Dell and they told him they couldn't tell him which driver to install without charging him. Does anyone have any idea which driver needs to be installed for internet access?? please help

 

[kimsland]

Hi sbernstein59 :wave:

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All Dell Driver updates: https://www.techspot.com/vb/topic100658.html

Also confirm you have the latest Windows Service Pack installed:
XP: http://www.microsoft.com/windows/products/windowsxp/sp3/default.mspx
Vista: http://www.microsoft.com/windows/windows-vista/quick-start/service-packs.aspx

 

[sbernstein59]

Kimsland

thank you for the reply.My husband said he can find the driver now on the internet but how does he download it on to a disk without downloading it on to his laptop. He is afraid it will damage his laptop if he downloads it on to it and then on to a disk for the Dell? Will it hurt the laptop? Thank you so..much.

 

[raybay]

Your husband can download as a "save" file rather than a "run" file, and then burn the driver to a CD or copy it to a flash drive... Were it mine, I would download all 6 of the most needed drivers and install them in this order: Chipset, Video Graphics, Audio Analog Devices, Network, and BIOS... then possibly the two Diagnostics files.
Then install them in that order. You will be fine copying them to the new hard drive with Windows Installed, then installing them from there.
If you do not have a Windows XP disk, be sure the computer is registered to you at your current address by updating that registration at the Dell site, then call them to ask that they send you the Windows XP Service Pack 3 disk. Dell may do it free, or they may charge you $12 to $14... and it will arrive in four business days.
Format the drive using the Dell Windows Disk, then install the drivers you have downloaded, using the list above...
You can get to those drivers by using your Service Tag number off the case of your Dell 4700.

Good luck. Come back if you have problems.

 

[raybay]

To be clear, If your husband saves the files, there is no risk of damaging his laptop. Or get a friend to do it on a Desktop download, and save them to disk. We use a flash drive to do this multiple times a week on Dells, and do not have problem whether we use a laptop, or other device.