Did clean install of Win XP, now I can't access Microsoft.com

By Luvs
Jul 24, 2011
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  1. I bought my son a used Toshiba Tecra S1 - with a 20 gig hard drive - laptop for his birthday - it ran great - then he downloaded things from the internet and then it ran not so great. So I gave him my 300gig Freeagent external hard drive and did a clean install of Windows XP using his license # - I reformatted the 20 gig hard drive when I did this - I went to Toshiba.com and down loaded all the drivers for his laptop and it has everything it should - I even made the wireless work like it was suppose to and everything - I also did the Windows Authorization - I called it in - put in the extremely long code they gave back to me - It said it was fully authorized and a legit copy of Windows XP.

    Running: Windows XP SP1 - IE 6 - Firefox 3.5

    Now here is the problem: I can not access any Windows.com or Microsoft.com from that laptop at all - I can not do any updates or anything that would require me going on the Microsoft.com website (I can't even update IE) - I can use a standard address: to get to the main Microsoft.com website but that is as far as it will let me go - it will not allow me to actually navigate away from the page using the links it tells me that the server can't be found. There is no virus on this computer. I have looked online for what the problem could be and a fix for it but I'm only finding things related to having a virus. I also cannot turn on Automatic Updates.
  2. mailpup

    mailpup TS Special Forces Posts: 7,186   +469

    Can you get to Windows Update through IE 6, tools?
  3. Rabbit01

    Rabbit01 TS Evangelist Posts: 787   +58

  4. mike1959

    mike1959 TS Evangelist Posts: 1,034   +55

    Saw this same problem, turned out to be the 'Background intelligent transfer service' was turned off. Once it was set to 'auto' all was well.

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