By Erica87
Apr 17, 2010
  1. Hi,

    I am borrowing my friend's laptop and I went to turn it on today and it gave me the blue screen of death. This is what it said:

    A problem has been detected and windows has been shut down to damage to your computer.

    If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

    etc. etc.

    Technical information:
    *** STOP: 0x000000D1 (0x02F25000, 0x00000002, 0x00000000, 0x02F25000)

    Beginning dump of physical memory
    Physical memory dump complete.
    Contact your system administrator or technical support group for further assistance.

    I shut off the laptop and restarted it, it started up normally but within 5 minutes the blue screen appeared again and said the same thing. I haven't turned it on since because I don't know what to do. I need HELP. I'm suppose to give his laptop back to him but now he might have lost all of his files! Could that be the case? What can I do??
  2. Route44

    Route44 TechSpot Ambassador Posts: 11,984   +72

    Welcome to the forums. FYI the mods will probably move this to the appropriate BSOD (Blue Screen of Death) forum but no harm done.

    That 0xD1 error are usually cause by faulty drivers. Every time a system crashes Windows writes a small file called a minidump that gives us both error code and probable cause. We need those minidump files from his laptop. No files have been lost and it is okay to turn his laptop on.

    How to find and post your Minidump Files:

    My Computer > C Drive > Windows Folder > Minidump Folder > Minidump Files.

    It is these files that we need (not the folder). Attach to your next post the five most recent dumps. Notice the Manage Attachments button at the bottom when you go to post the next time. You can Zip up to five files per Zip; if you only have one or two you don’t need to zip them, just attach as is. Please do us a favor and don’t Zip each one individually.
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