Error message upon startup

By lillipurcat ยท 5 replies
Sep 11, 2008
  1. yesterday my computer froze and i couldnt shut it down, i had to turn it off at the tower.Upon trying to reboot it displays windows xp logo and then the upon pressing f8 the help screen will not allow me to acces any of the functions ie safe mode, etc and then a blue screen appears which says

    A problem has been detected and windows has been shut down to prevent damage to your computer.
    Disable or uninstal any anti virus/disk defragmentation of backup utilities . check your hard drive configuration and checkfor any updated drivers,Run CHKDSK/F to check for hard drive corruption and then restart your computer
    technical information
    STOP:0x00000024 (0x00190203, 0x86af2580, 0xc0000102, 0x00000000

    I have no idea how to run chkdsk /disable anti virus if windows wont load..can i access it.
    I ran a very lengthy diagnostic check took about 15 hours and everything passed the test. I am not very pc literate and dont know whether i am better off taking it in to be repaired of whether this is a situation i can remedy.I would love to know what the error codes , in particular mean.
  2. Route44

    Route44 TechSpot Ambassador Posts: 11,984   +72

    From description --0x00000024: NTFS_FILE_SYSTEM
    A problem occurred within NTFS.SYS, the driver file that allows the system to read and write to NTFS file system drives. There may be a physical problem with the disk, or an Interrupt Request Packet (IRP) may be corrupted. Other common causes include heavy hard drive fragmentation, heavy file I/O, problems with some types of drive-mirroring software, or some antivirus software. I suggest running ChkDsk or ScanDisk as a first step; then disable all file system filters such as virus scanners, firewall software, or backup utilities. Check the file properties of NTFS.SYS to ensure it matches the current OS or SP version. Update all disk, tape backup, CD-ROM, or removable device drivers to the most current versions.

    * My first best guess is that either you have bad sectors on your harddrive or your harddrive is failing.

    * You could possibly slave your drive in another system and copy your important stuff onto a flash drive and/or burn to a disk. If the other drive has a harddisk diagnostic utility you can test your slave drive by running both S.M.A.R.T. and Long tests. Make sure you do the Long Test. Seagate Tools will work with many harddrives not just their own.
  3. lillipurcat

    lillipurcat TS Rookie Topic Starter


    i am notsure how to run the chkdsk if windows wont start , as i am just faced with a blue screen, everything seems frozen.and wont even start up in safe mode.
  4. lillipurcat

    lillipurcat TS Rookie Topic Starter


    i ran a hard disk diagnostic it took nearly 15 hours and everything passed apparently no errors there ?????
  5. lillipurcat

    lillipurcat TS Rookie Topic Starter

    how do i slave my drive into this pc, as i have teaching stuff /artwork on there !!!
  6. Route44

    Route44 TechSpot Ambassador Posts: 11,984   +72

    1. You'll need another PC to slave your harddrive if this is the only harddrive in your system

    2, As for your harddrive diagnostics... 15 hours?! How big is your harddrive? It should never take that long.

    3. Do you know anyone who builds and repairs PCs?
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