Solved Exploit.drop.gs attacked me

[PegJM]

DACK! All kinds of weird things are happening & hubby said to try Malwarebytes and it found exploit.drop.gs but it didn't stop the issues. All it did was remove a tmp file. Here are the logs you requested. Thanks in advance for your help! Also, note I need to leave this morning for a doctors appointment at 9:00 and will return around noon (EST). So, if I don't reply immediately, I will just as soon as I return. Plz don't think I just disappeared. Thanks.

PS had to submit in two sections because logs exceed allowable characters in this field.

Malwarebytes Anti-Malware (Trial) 1.70.0.1100
www.malwarebytes.org

Database version: v2013.01.07.01

Windows 7 Service Pack 1 x64 NTFS (Safe Mode/Networking)
Internet Explorer 9.0.8112.16421
Peg :: PEG-PC [administrator]

Protection: Disabled

1/7/2013 8:32:33 AM
mbam-log-2013-01-07 (08-32-33).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 301375
Time elapsed: 16 minute(s), 9 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 1
C:\Users\Peg\AppData\Local\Temp\2F88.tmp (Exploit.Drop.GS) -> Quarantined and deleted successfully.

(end)
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 9.0.8112.16457 BrowserJavaVersion: 1.6.0_37
Run by Peg at 7:25:10 on 2013-01-08
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.4085.1877 [GMT -5:00]
.
AV: PC Tools Spyware Doctor with AntiVirus *Enabled/Updated* {2F668A56-D5E0-2DF1-A0AE-CB1284F42AB2}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: PC Tools Spyware Doctor with AntiVirus *Enabled/Updated* {94076BB2-F3DA-227F-9A1E-F060FF73600F}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k LocalService
C:\Program Files\Dell\DellDock\DockLogin.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe
C:\Windows\SysWOW64\svchost.exe -k Akamai
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files (x86)\Spyware Doctor\BDT\BDTUpdateService.exe
C:\Windows\SysWOW64\svchost.exe -k hpdevmgmt
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files (x86)\Novell SSLVPN Service\bin\novell-sslvpn-serv.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files (x86)\Spyware Doctor\pctsAuxs.exe
C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\Seagate Replica\bin\ReplicaSysMon.exe
C:\Program Files (x86)\Seagate Replica\bin\Seagate-Replica-Svc.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files (x86)\Seagate Replica\bin\Seagate-Replica-Autoplay.exe
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Microsoft Mouse and Keyboard Center\itype.exe
C:\Program Files\Microsoft Mouse and Keyboard Center\ipoint.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe
C:\Users\Peg\AppData\Local\Akamai\netsession_win.exe
C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
C:\Users\Peg\AppData\Local\Akamai\netsession_win.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files (x86)\NETGEAR\WN111v2\WN111v2.exe
C:\Program Files (x86)\Datacolor\Spyder3Express\Utility\Spyder3Utility.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe
C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\acrotray.exe
C:\Program Files (x86)\Spyware Doctor\pctsGui.exe
C:\Program Files (x86)\Seagate Replica\bin\Seagate-Replica-Tray.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\svchost.exe -k HPService
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqbam08.exe
C:\Windows\System32\WUDFHost.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqgpc01.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Program Files (x86)\Spyware Doctor\pctsSvc.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Windows\system32\svchost.exe -k WindowsMobile
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Windows\system32\sppsvc.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\AAM Updates Notifier.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uProxyOverride = 127.0.0.1:9421;*.local;<local>
uURLSearchHooks: {D8278076-BC68-4484-9233-6E7F1628B56C} - <orphaned>
uURLSearchHooks: PC Tools Browser Guard: {472734EA-242A-422b-ADF8-83D1E48CC825} - C:\Program Files (x86)\Spyware Doctor\BDT\PCTBrowserDefender.dll
mWinlogon: Userinit = userinit.exe,
BHO: HP Print Enhancer: {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: PC Tools Browser Guard BHO: {2A0F3D1B-0909-4FF4-B272-609CCE6054E7} - C:\Program Files (x86)\Spyware Doctor\BDT\PCTBrowserDefender.dll
BHO: Spybot-S&D IE Protection: {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
BHO: Search Helper: {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll
BHO: ZoneAlarm Toolbar Registrar: {8A4A36C2-0535-4D2C-BD3D-496CB7EED6E3} -
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Adobe PDF Conversion Toolbar Helper: {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO: SmartSelect Class: {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
BHO: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
TB: PC Tools Browser Guard: {472734EA-242A-422B-ADF8-83D1E48CC825} - C:\Program Files (x86)\Spyware Doctor\BDT\PCTBrowserDefender.dll
TB: ZoneAlarm Toolbar: {EE2AC4E5-B0B0-4EC6-88A9-BCA1A32AB107} -
TB: Adobe PDF: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
TB: ZoneAlarm Toolbar: {EE2AC4E5-B0B0-4EC6-88A9-BCA1A32AB107} -
TB: Adobe PDF: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
TB: PC Tools Browser Guard: {472734EA-242A-422B-ADF8-83D1E48CC825} - C:\Program Files (x86)\Spyware Doctor\BDT\PCTBrowserDefender.dll
EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll
EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll
uRun: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
uRun: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
uRun: [MobileDocuments] C:\Program Files (x86)\Common Files\Apple\Internet Services\ubd.exe
uRun: [iCloudServices] C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe
uRun: [Google Update] "C:\Users\Peg\AppData\Local\Google\Update\GoogleUpdate.exe" /c
uRun: [Akamai NetSession Interface] "C:\Users\Peg\AppData\Local\Akamai\netsession_win.exe"
uRun: [SpybotSD TeaTimer] C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
mRun: [SwitchBoard] C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [PDVDDXSrv] "C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
mRun: [PCTools FGuard] C:\Program Files (x86)\Spyware Doctor\BDT\FGuard.exe
mRun: [jswtrayutil] "C:\Program Files (x86)\NETGEAR\WN111v2\jswtrayutil.exe"
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
mRun: [Desktop Disc Tool] "C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe"
mRun: [DellSupportCenter] "C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [AdobeCS5ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS5ServiceManager\CS5ServiceManager.exe" -launchedbylogin
mRun: [AdobeCS4ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe" -launchedbylogin
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [Adobe Acrobat Speed Launcher] "C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe"
mRun: [Acrobat Assistant 8.0] "C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe"
mRun: [ISTray] "C:\Program Files (x86)\Spyware Doctor\pctsGui.exe" /hideGUI
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\HPDIGI~1.LNK - C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\NETGEA~1.LNK - C:\Program Files (x86)\NETGEAR\WN111v2\WN111v2.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\SPYDER~1.LNK - C:\Program Files (x86)\Datacolor\Spyder3Express\Utility\Spyder3Utility.exe
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: Append Link Target to Existing PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Append to Existing PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert Link Target to Adobe PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert to Adobe PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~2\Office12\EXCEL.EXE/3000
IE: Google Sidewiki... - C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_60D6097707281E79.dll/cmsidewiki.html
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - C:\Windows\WindowsMobile\INetRepl.dll
IE: {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - C:\Windows\WindowsMobile\INetRepl.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
LSP: C:\Program Files (x86)\Common Files\PC Tools\Lsp\PCTLsp.dll
.
INFO: HKLM has more than 50 listed domains.
If you wish to scan all of them, select the 'Force scan all domains' option.
.
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_37-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0037-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_37-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_37-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: NameServer = 192.168.1.1
TCP: Interfaces\{6ACBBBAC-6C5E-4C27-BEB3-1B7AD08117F8} : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{6ACBBBAC-6C5E-4C27-BEB3-1B7AD08117F8}\C696E6B6379737 : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{7AC26F62-712B-4322-8280-912CCE04373D} : NameServer = 10.7.28.37,10.7.28.166
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
x64-Run: [Skytel] C:\Program Files\Realtek\Audio\HDA\Skytel.exe
x64-Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
x64-Run: [Windows Mobile Device Center] C:\Windows\WindowsMobile\wmdc.exe
x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe
x64-Run: [itype] "C:\Program Files\Microsoft IntelliType Pro\itype.exe"
x64-Run: [ISW] "C:\Program Files\CheckPoint\ZAForceField\ForceField.exe" /icon="hidden"
x64-Run: [IntelliType Pro] "C:\Program Files\Microsoft Mouse and Keyboard Center\itype.exe"
x64-Run: [IntelliPoint] "C:\Program Files\Microsoft Mouse and Keyboard Center\ipoint.exe"
x64-Run: [IgfxTray] C:\Windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe
x64-Run: [AdobeAAMUpdater-1.0] "C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe"
x64-DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-Notify: GoToAssist - C:\Program Files (x86)\Citrix\GoToAssist\514\G2AWinLogon_x64.dll
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Peg\AppData\Roaming\Mozilla\Firefox\Profiles\m7m5fcma.default\
FF - prefs.js: browser.search.defaulturl - hxxp://www.bing.com/search?FORM=IEFM1&q=
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - hxxps://mail.google.com/mail/?shva=1#inbox
FF - prefs.js: keyword.URL - hxxp://www.bing.com/search?FORM=IEFM1&q=
FF - component: C:\Program Files (x86)\Spyware Doctor\BDT\Firefox\platform\WINNT_x86-msvc\components\libheuristic.dll
FF - component: C:\Users\Peg\AppData\Roaming\Mozilla\Firefox\Profiles\m7m5fcma.default\extensions\{635abd67-4fe9-1b23-4f01-e679fa7484c1}\components\XPATLCOM.dll
FF - plugin: C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Air\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Canon\ZoomBrowser EX\Program\NPCIG.dll
FF - plugin: C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.123\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Java\jre6\bin\plugin2\npjp2.dll
FF - plugin: C:\Program Files (x86)\Microsoft Silverlight\5.1.10411.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\Microsoft\Office Live\npOLW.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npCouponPrinter.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npMozCouponPrinter.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\Users\Peg\AppData\Roaming\Mozilla\plugins\npatgpc.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll
FF - plugin: C:\Windows\SysWOW64\npdeployJava1.dll
FF - plugin: C:\Windows\SysWOW64\npmproxy.dll
FF - ExtSQL: !HIDDEN! 2011-01-02 14:04; smartwebprinting@hp.com; C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3
.
---- FIREFOX POLICIES ----
FF - user.js: yahoo.homepage.dontask - true);user_pref(yahoo.ytff.general.dontshowhpoffer, true
============= SERVICES / DRIVERS ===============
.
R1 JSWPSLWF;JumpStart Wireless Filter Driver;C:\Windows\System32\drivers\jswpslwfx.sys [2008-10-1 26624]
R3 MBAMProtector;MBAMProtector;C:\Windows\System32\drivers\mbam.sys [2013-1-6 24176]
R3 PCASp50a64;PCASp50a64 NDIS Protocol Driver;C:\Windows\System32\drivers\PCASp50a64.sys [2007-6-27 41280]
S3 fssfltr;fssfltr;C:\Windows\System32\drivers\fssfltr.sys [2010-10-22 48488]
S3 PCAMp50a64;PCAMp50a64 NDIS Protocol Driver;C:\Windows\System32\drivers\PCAMp50a64.sys [2007-6-27 43328]
.
=============== File Associations ===============
.
FileExt: .txt: Applications\Winword.exe="C:\Program Files (x86)\Microsoft Office\Office12\WINWORD.EXE" /n /dde [UserChoice] [default=edit - 'Open' doesn't exist]
FileExt: .js: jsfile="C:\Program Files (x86)\Adobe\Adobe Dreamweaver CS5\Dreamweaver.exe","%1"
ShellExec: dreamweaver.exe: Open="C:\Program Files (x86)\Adobe\Adobe Dreamweaver CS5\dreamweaver.exe", "%1"
.
=============== Created Last 30 ================
.
2013-01-08 02:02:04--------d-----w-C:\ProgramData\Spybot - Search & Destroy
2013-01-08 02:02:04--------d-----w-C:\Program Files (x86)\Spybot - Search & Destroy
2013-01-07 02:26:10--------d-----w-C:\Users\Peg\AppData\Roaming\Malwarebytes
2013-01-07 02:24:38--------d-----w-C:\ProgramData\Malwarebytes
2013-01-07 02:24:3524176----a-w-C:\Windows\System32\drivers\mbam.sys
2013-01-07 02:24:35--------d-----w-C:\Program Files (x86)\Malwarebytes' Anti-Malware
2013-01-07 02:23:57--------d-----w-C:\Users\Peg\AppData\Local\Programs
2012-12-21 20:17:42--------d-----w-C:\Program Files\Microsoft Mouse and Keyboard Center
2012-12-21 20:09:1846080----a-w-C:\Windows\System32\atmlib.dll
2012-12-21 20:09:18367616----a-w-C:\Windows\System32\atmfd.dll
2012-12-21 20:09:1834304----a-w-C:\Windows\SysWow64\atmlib.dll
2012-12-21 20:09:17295424----a-w-C:\Windows\SysWow64\atmfd.dll
2012-12-12 00:32:442048----a-w-C:\Windows\SysWow64\tzres.dll
2012-12-12 00:31:596144---ha-w-C:\Windows\SysWow64\api-ms-win-security-base-l1-1-0.dll
2012-12-12 00:31:594608---ha-w-C:\Windows\SysWow64\api-ms-win-core-threadpool-l1-1-0.dll
2012-12-12 00:31:594096---ha-w-C:\Windows\SysWow64\api-ms-win-core-localization-l1-1-0.dll
2012-12-12 00:31:594096---ha-w-C:\Windows\System32\api-ms-win-core-localization-l1-1-0.dll
2012-12-12 00:31:593584---ha-w-C:\Windows\SysWow64\api-ms-win-core-xstate-l1-1-0.dll
2012-12-12 00:31:593072---ha-w-C:\Windows\SysWow64\api-ms-win-core-util-l1-1-0.dll
2012-12-12 00:31:593072---ha-w-C:\Windows\SysWow64\api-ms-win-core-console-l1-1-0.dll
2012-12-12 00:31:593072---ha-w-C:\Windows\System32\api-ms-win-core-console-l1-1-0.dll
2012-12-12 00:31:592048----a-w-C:\Windows\SysWow64\user.exe
2012-12-12 00:31:10478208----a-w-C:\Windows\System32\dpnet.dll
2012-12-12 00:31:09376832----a-w-C:\Windows\SysWow64\dpnet.dll
.
==================== Find3M ====================
.
2012-11-22 03:26:403149824----a-w-C:\Windows\System32\win32k.sys
2012-11-14 06:11:442312704----a-w-C:\Windows\System32\jscript9.dll
2012-11-14 06:04:111392128----a-w-C:\Windows\System32\wininet.dll
2012-11-14 06:02:491494528----a-w-C:\Windows\System32\inetcpl.cpl
2012-11-14 05:57:46599040----a-w-C:\Windows\System32\vbscript.dll
2012-11-14 05:57:35173056----a-w-C:\Windows\System32\ieUnatt.exe
2012-11-14 05:52:402382848----a-w-C:\Windows\System32\mshtml.tlb
2012-11-14 02:09:221800704----a-w-C:\Windows\SysWow64\jscript9.dll
2012-11-14 01:58:151427968----a-w-C:\Windows\SysWow64\inetcpl.cpl
2012-11-14 01:57:371129472----a-w-C:\Windows\SysWow64\wininet.dll
2012-11-14 01:49:25142848----a-w-C:\Windows\SysWow64\ieUnatt.exe
2012-11-14 01:48:27420864----a-w-C:\Windows\SysWow64\vbscript.dll
2012-11-14 01:44:422382848----a-w-C:\Windows\SysWow64\mshtml.tlb
2012-11-09 05:45:092048----a-w-C:\Windows\System32\tzres.dll
2012-11-02 20:38:36862664----a-w-C:\Windows\SysWow64\msvcr110.dll
2012-11-02 20:38:36828872----a-w-C:\Windows\System32\msvcr110.dll
2012-11-02 20:38:36661448----a-w-C:\Windows\System32\msvcp110.dll
2012-11-02 20:38:36534480----a-w-C:\Windows\SysWow64\msvcp110.dll
2012-11-02 20:38:3650856----a-w-C:\Windows\System32\drivers\point64.sys
2012-11-02 20:38:36354264----a-w-C:\Windows\System32\vccorlib110.dll
2012-11-02 20:38:36251864----a-w-C:\Windows\SysWow64\vccorlib110.dll
2012-11-02 02:52:5075928----a-w-C:\Windows\System32\drivers\dc3d.sys
2012-11-02 02:52:501795952----a-w-C:\Windows\System32\WdfCoInstaller01011.dll
2012-10-16 08:38:37135168----a-w-C:\Windows\apppatch\AppPatch64\AcXtrnal.dll
2012-10-16 08:38:34350208----a-w-C:\Windows\apppatch\AppPatch64\AcLayers.dll
2012-10-16 07:39:52561664----a-w-C:\Windows\apppatch\AcLayers.dll
.
============= FINISH: 7:29:54.11 ===============
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume2
Install Date: 6/27/2007 3:27:48 PM
System Uptime: 1/8/2013 7:13:19 AM (0 hours ago)
.
Motherboard: Dell Inc. | | 0T287N
Processor: Pentium(R) Dual-Core CPU E5300 @ 2.60GHz | Socket 775 | 2600/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 588 GiB total, 193.743 GiB free.
D: is CDROM ()
E: is Removable
F: is Removable
G: is Removable
H: is Removable
.
==== Disabled Device Manager Items =============
.
Class GUID: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Description: PC Tools Data Store
Device ID: ROOT\LEGACY_PCTDS\0000
Manufacturer:
Name: PC Tools Data Store
PNP Device ID: ROOT\LEGACY_PCTDS\0000
Service: pctDS
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft Teredo Tunneling Adapter
Device ID: ROOT\*TEREDO\0000
Manufacturer: Microsoft
Name: Teredo Tunneling Pseudo-Interface
PNP Device ID: ROOT\*TEREDO\0000
Service: tunnel
.
Class GUID: {6bdd1fc6-810f-11d0-bec7-08002be2092f}
Description: Photosmart Prem C310 series
Device ID: ROOT\IMAGE\0000
Manufacturer: HP
Name: Photosmart Prem C310 series
PNP Device ID: ROOT\IMAGE\0000
Service: StillCam
.
Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318}
Description: Photosmart Prem C310 series
Device ID: ROOT\MULTIFUNCTION\0000
Manufacturer: HP
Name: Photosmart Prem C310 series
PNP Device ID: ROOT\MULTIFUNCTION\0000
Service:
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: TAP-Win32 Adapter V9
Device ID: ROOT\NET\0000
Manufacturer: TAP-Win32 Provider V9
Name: TAP-Win32 Adapter V9
PNP Device ID: ROOT\NET\0000
Service: tap0901
.

 

[PegJM]

==== System Restore Points ===================
.
RP214: 1/6/2013 12:03:41 PM - Windows Backup
.
==== Installed Programs ======================
.
Update for Microsoft Office 2007 (KB2508958)
64 Bit HP CIO Components Installer
Adobe Acrobat 9 Pro - English, Français, Deutsch
Adobe Acrobat 9.5.2 - CPSID_83708
Adobe AIR
Adobe Anchor Service CS4
Adobe Anchor Service x64 CS4
Adobe Bridge CS4
Adobe CMaps CS4
Adobe CMaps x64 CS4
Adobe Color - Photoshop Specific CS4
Adobe Color EU Extra Settings CS4
Adobe Color JA Extra Settings CS4
Adobe Color NA Recommended Settings CS4
Adobe Color Video Profiles CS CS4
Adobe Community Help
Adobe Creative Suite 5 Design Premium
Adobe Creative Suite 5 Master Collection
Adobe CSI CS4
Adobe CSI CS4 x64
Adobe Default Language CS4
Adobe Device Central CS4
Adobe Drive CS4
Adobe Drive CS4 x64
Adobe ExtendScript Toolkit CS4
Adobe Extension Manager CS4
Adobe Flash Player 10 Plugin
Adobe Fonts All
Adobe Fonts All x64
Adobe Linguistics CS4
Adobe Linguistics CS4 x64
Adobe Media Player
Adobe Output Module
Adobe PDF Library Files CS4
Adobe PDF Library Files x64 CS4
Adobe Photoshop CS4
Adobe Photoshop CS4 (64 Bit)
Adobe Photoshop CS4 Support
Adobe Photoshop Lightroom 2.7 64-bit
Adobe Reader X (10.1.2)
Adobe Search for Help
Adobe Service Manager Extension
Adobe Setup
Adobe Shockwave Player 11.6
Adobe Type Support CS4
Adobe Type Support x64 CS4
Adobe Update Manager CS4
Adobe WinSoft Linguistics Plugin
Adobe WinSoft Linguistics Plugin x64
Adobe XMP Panels CS4
AdobeColorCommonSetCMYK
AdobeColorCommonSetRGB
Akamai NetSession Interface
Akamai NetSession Interface Service
Amazon Kindle
Apple Application Support
Apple Mobile Device Support
Apple Software Update
ArcGIS Desktop Evaluation Edition
Bonjour
BookSmart® 3.0 3.0
Browser Guard 4.0
BufferChm
C310
Canon DIGITAL CAMERA Solution Disk Software Guide
CANON iMAGE GATEWAY Task for ZoomBrowser EX
Canon Internet Library for ZoomBrowser EX
Canon MOV Decoder
Canon MOV Encoder
Canon MovieEdit Task for ZoomBrowser EX
Canon Personal Printing Guide
Canon PowerShot SD980 IS_IXUS 200 IS Camera User Guide
Canon Utilities CameraWindow
Canon Utilities CameraWindow DC
Canon Utilities CameraWindow DC 8
Canon Utilities MyCamera
Canon Utilities PhotoStitch
Canon Utilities ZoomBrowser EX
Canon ZoomBrowser EX Memory Card Utility
Capture One 6.0
Cisco WebEx Meetings
Compatibility Pack for the 2007 Office system
Connect
Coupon Printer for Windows
D3DX10
Dell Dock
Dell Edoc Viewer
Dell Support Center
Desktop Notifier
Destinations
DeviceDiscovery
GIS Tutorial II: Spatial Analysis Workbook - Maps and Data
Google Chrome
Google Earth
Google Toolbar for Internet Explorer
Google Update Helper
GoToAssist 8.0.0.514
GPBaseService2
Hewlett-Packard ACLM.NET v1.1.0.0
HP Imaging Device Functions 14.0
HP Photo Creations
HP Photosmart Prem C310 All-In-One Driver Software 14.0 Rel. 7
HP Product Detection
HP Smart Web Printing 4.60
HP Solution Center 14.0
HP Update
HPAppStudio
HPDiagnosticAlert
HPPhotoGadget
HPProductAssistant
iCloud
Intel(R) Graphics Media Accelerator Driver
Internet TV for Windows Media Center
IrfanView (remove only)
iTunes
Java Auto Updater
Java(TM) 6 Update 14 (64-bit)
Java(TM) 6 Update 37
Junk Mail filter update
kuler
LG USB Modem driver
LivingPlay
Malwarebytes Anti-Malware version 1.70.0.1100
Memorex exPressit Label Design Studio
Microsoft .NET Framework 4 Client Profile
Microsoft Application Error Reporting
Microsoft Expression Media 2 SP2
Microsoft Mouse and Keyboard Center
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Live Add-in 1.5
Microsoft Office Office 64-bit Components 2007
Microsoft Office Outlook Connector
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Professional 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared 64-bit MUI (English) 2007
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Search Enhancement Pack
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Works
Microsoft_VC80_ATL_x86
Microsoft_VC80_ATL_x86_x64
Microsoft_VC80_CRT_x86
Microsoft_VC80_CRT_x86_x64
Microsoft_VC80_MFC_x86
Microsoft_VC80_MFC_x86_x64
Microsoft_VC80_MFCLOC_x86
Microsoft_VC80_MFCLOC_x86_x64
Microsoft_VC90_ATL_x86
Microsoft_VC90_ATL_x86_x64
Microsoft_VC90_CRT_x86
Microsoft_VC90_CRT_x86_x64
Microsoft_VC90_MFC_x86
Microsoft_VC90_MFC_x86_x64
Mozilla Firefox 15.0.1 (x86 en-US)
Mozilla Firefox 17.0.1 (x86 en-US)
Mozilla Maintenance Service
MSVCRT
MSVCRT_amd64
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
NEF Codec
Network64
Novell SSLVPN Service 3.1.2
PC Tools Spyware Doctor with AntiVirus 9.0
PDF Settings CS4
PDF Settings CS5
Photoshop Camera Raw
Photoshop Camera Raw_x64
PowerDVD DX
PS_AIO_07_C310_SW_Min
Python 2.5 numpy-1.0.3
Python 2.5.1
QuickTime
QuickTransfer
RangeMax Wireless-N USB Adapter WN111v2
Realtek High Definition Audio Driver
Roxio Burn
Scan
Seagate Replica v3.0.1801.8554
SeaTools for Windows
Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596856) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687311) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687441) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760416) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2687307) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Publisher 2007 (KB2596705) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2760421) 32-Bit Edition
SmartWebPrinting
SolutionCenter
Spelling Dictionaries Support For Adobe Reader 9
Spybot - Search & Destroy
Spyder3Express
Status
Suite Shared Configuration CS4
swMSM
Toolbox
TrayApp
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2760573) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Visual Basic for Applications (R) Core
Visual Basic for Applications (R) Core - English
WebReg
Windows Driver Package - Leaf Imaging Ltd. Image (02/11/2010 )
Windows Live Communications Platform
Windows Live Essentials
Windows Live Family Safety
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Language Selector
Windows Live Mail
Windows Live Messenger
Windows Live MIME IFilter
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live Sync
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
Windows Media Center Add-in for Flash
Windows Media Player Firefox Plugin
Windows Mobile Device Center
WN111v2
Yahoo! Messenger
Zuma's Revenge!
Zuma® Deluxe
.
==== Event Viewer Messages From Past Week ========
.
1/8/2013 7:18:57 AM, Error: Service Control Manager [7034] - The PC Tools Security Service service terminated unexpectedly. It has done this 1 time(s).
1/8/2013 7:18:17 AM, Error: Service Control Manager [7022] - The PC Tools Security Service service hung on starting.
1/8/2013 7:09:28 AM, Error: Service Control Manager [7001] - The PnP-X IP Bus Enumerator service depends on the Function Discovery Provider Host service which failed to start because of the following error: The dependency service or group failed to start.
1/8/2013 7:08:16 AM, Error: Service Control Manager [7001] - The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error: The dependency service or group failed to start.
1/8/2013 7:08:14 AM, Error: Service Control Manager [7001] - The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start.
1/8/2013 7:08:14 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
1/8/2013 7:08:13 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
1/8/2013 7:08:10 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
1/8/2013 7:08:05 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
1/8/2013 7:07:29 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service TermService with arguments "" in order to run the server: {F9A874B6-F8A8-4D73-B5A8-AB610816828B}
1/8/2013 7:07:28 AM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: discache PCTSD spldr Wanarpv6
1/8/2013 7:07:25 AM, Error: Service Control Manager [7001] - The Media Center Extender Service service depends on the Function Discovery Provider Host service which failed to start because of the following error: The dependency service or group failed to start.
1/8/2013 6:53:09 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service fdPHost with arguments "" in order to run the server: {D3DCB472-7261-43CE-924B-0704BD730D5F}
1/8/2013 6:53:09 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service fdPHost with arguments "" in order to run the server: {145B4335-FE2A-4927-A040-7C35AD3180EF}
1/7/2013 6:41:23 PM, Error: Service Control Manager [7038] - The wscsvc service was unable to log on as NT AUTHORITY\LocalService with the currently configured password due to the following error: The request is not supported. To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
1/7/2013 6:41:23 PM, Error: Service Control Manager [7038] - The WinHttpAutoProxySvc service was unable to log on as NT AUTHORITY\LocalService with the currently configured password due to the following error: The request is not supported. To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
1/7/2013 6:41:23 PM, Error: Service Control Manager [7038] - The WerSvc service was unable to log on as NT AUTHORITY\SYSTEM with the currently configured password due to the following error: The request is not supported. To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
1/7/2013 6:41:23 PM, Error: Service Control Manager [7038] - The WdiServiceHost service was unable to log on as NT AUTHORITY\LocalService with the currently configured password due to the following error: The request is not supported. To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
1/7/2013 6:41:23 PM, Error: Service Control Manager [7038] - The PolicyAgent service was unable to log on as NT Authority\NetworkService with the currently configured password due to the following error: The request is not supported. To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
1/7/2013 6:41:23 PM, Error: Service Control Manager [7038] - The netprofm service was unable to log on as NT AUTHORITY\LocalService with the currently configured password due to the following error: The request is not supported. To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
1/7/2013 6:41:23 PM, Error: Service Control Manager [7038] - The HPSLPSVC service was unable to log on as NT AUTHORITY\SYSTEM with the currently configured password due to the following error: The request is not supported. To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
1/7/2013 6:41:23 PM, Error: Service Control Manager [7038] - The CryptSvc service was unable to log on as NT Authority\NetworkService with the currently configured password due to the following error: The request is not supported. To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
1/7/2013 6:41:23 PM, Error: Service Control Manager [7000] - The WinHTTP Web Proxy Auto-Discovery Service service failed to start due to the following error: The service did not start due to a logon failure.
1/7/2013 6:41:23 PM, Error: Service Control Manager [7000] - The Security Center service failed to start due to the following error: The service did not start due to a logon failure.
1/7/2013 6:41:23 PM, Error: Service Control Manager [7000] - The Portable Device Enumerator Service service failed to start due to the following error: A system shutdown is in progress.
1/7/2013 6:41:23 PM, Error: Service Control Manager [7000] - The Network List Service service failed to start due to the following error: The service did not start due to a logon failure.
1/7/2013 6:41:23 PM, Error: Service Control Manager [7000] - The Network Connections service failed to start due to the following error: A system shutdown is in progress.
1/7/2013 6:41:23 PM, Error: Service Control Manager [7000] - The IPsec Policy Agent service failed to start due to the following error: The service did not start due to a logon failure.
1/7/2013 6:41:23 PM, Error: Service Control Manager [7000] - The iPod Service service failed to start due to the following error: The pipe has been ended.
1/7/2013 6:41:23 PM, Error: Service Control Manager [7000] - The Human Interface Device Access service failed to start due to the following error: A system shutdown is in progress.
1/7/2013 6:41:23 PM, Error: Service Control Manager [7000] - The hpqcxs08 service failed to start due to the following error: A system shutdown is in progress.
1/7/2013 6:41:23 PM, Error: Service Control Manager [7000] - The HP Network Devices Support service failed to start due to the following error: The service did not start due to a logon failure.
1/7/2013 6:41:23 PM, Error: Service Control Manager [7000] - The Diagnostic Service Host service failed to start due to the following error: The service did not start due to a logon failure.
1/7/2013 6:41:23 PM, Error: Service Control Manager [7000] - The Cryptographic Services service failed to start due to the following error: The service did not start due to a logon failure.
1/7/2013 6:41:23 PM, Error: Service Control Manager [7000] - The Computer Browser service failed to start due to the following error: A system shutdown is in progress.
1/7/2013 6:41:23 PM, Error: Service Control Manager [7000] - The Certificate Propagation service failed to start due to the following error: A system shutdown is in progress.
1/7/2013 6:41:23 PM, Error: Service Control Manager [7000] - The Application Experience service failed to start due to the following error: A system shutdown is in progress.
1/7/2013 6:41:23 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1115" attempting to start the service netman with arguments "" in order to run the server: {BA126AD1-2166-11D1-B1D0-00805FC1270E}
1/7/2013 6:41:23 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1115" attempting to start the service hpqcxs08 with arguments "" in order to run the server: {1DAEDD8A-30ED-4585-9CF1-13BDF7791DDE}
1/7/2013 6:41:23 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "109" attempting to start the service iPod Service with arguments "" in order to run the server: {063D34A4-BF84-4B8D-B699-E8CA06504DDE}
1/7/2013 6:41:23 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1069" attempting to start the service netprofm with arguments "" in order to run the server: {A47979D2-C419-11D9-A5B4-001185AD2B89}
1/7/2013 6:41:23 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1069" attempting to start the service HPSLPSVC with arguments "" in order to run the server: {10DA4F3C-CC99-4190-BE4D-58330754E882}
1/7/2013 6:41:23 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
1/7/2013 6:41:22 PM, Error: Service Control Manager [7038] - The FontCache service was unable to log on as NT AUTHORITY\LocalService with the currently configured password due to the following error: The request is not supported. To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
1/7/2013 6:41:22 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Windows Search service to connect.
1/7/2013 6:41:22 PM, Error: Service Control Manager [7000] - The Windows Search service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
1/7/2013 6:41:22 PM, Error: Service Control Manager [7000] - The Windows Font Cache Service service failed to start due to the following error: The service did not start due to a logon failure.
1/7/2013 6:35:01 PM, Error: Service Control Manager [7001] - The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: The dependency service or group failed to start.
1/7/2013 6:33:35 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netprofm with arguments "" in order to run the server: {A47979D2-C419-11D9-A5B4-001185AD2B89}
1/7/2013 6:33:35 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netman with arguments "" in order to run the server: {BA126AD1-2166-11D1-B1D0-00805FC1270E}
1/7/2013 6:33:13 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD DfsC discache JSWPSLWF NetBIOS NetBT nsiproxy pctgntdi PCTSD Psched rdbss spldr tdx vwififlt Wanarpv6 WfpLwf ws2ifsl
1/7/2013 6:33:12 PM, Error: Service Control Manager [7001] - The Workstation service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
1/7/2013 6:33:12 PM, Error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
1/7/2013 6:33:12 PM, Error: Service Control Manager [7001] - The SMB MiniRedirector Wrapper and Engine service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error: A device attached to the system is not functioning.
1/7/2013 6:33:12 PM, Error: Service Control Manager [7001] - The SMB 2.0 MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
1/7/2013 6:33:12 PM, Error: Service Control Manager [7001] - The SMB 1.x MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
1/7/2013 6:33:12 PM, Error: Service Control Manager [7001] - The Network Store Interface Service service depends on the NSI proxy service driver. service which failed to start because of the following error: A device attached to the system is not functioning.
1/7/2013 6:33:12 PM, Error: Service Control Manager [7001] - The Network Location Awareness service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
1/7/2013 6:33:12 PM, Error: Service Control Manager [7001] - The IP Helper service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
1/7/2013 6:33:12 PM, Error: Service Control Manager [7001] - The DNS Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error: A device attached to the system is not functioning.
1/7/2013 6:33:12 PM, Error: Service Control Manager [7001] - The DHCP Client service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
1/7/2013 6:11:26 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting Service service to connect.
1/6/2013 8:44:58 PM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0x00009370 (0x0000000000000006, 0xfffffa8004f400fe, 0x0000000066725045, 0x00000000000056b0). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: .
1/6/2013 11:00:05 AM, Error: Service Control Manager [7023] - The Windows Audio Endpoint Builder service terminated with the following error: The RPC server is unavailable.
1/6/2013 11:00:05 AM, Error: Service Control Manager [7001] - The Windows Audio service depends on the Multimedia Class Scheduler service which failed to start because of the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
1/6/2013 10:54:55 AM, Error: Service Control Manager [7001] - The Task Scheduler service depends on the Windows Event Log service which failed to start because of the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
1/6/2013 10:27:42 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service wuauserv with arguments "" in order to run the server: {E60687F7-01A1-40AA-86AC-DB1CBF673334}
1/5/2013 12:23:29 PM, Error: Service Control Manager [7022] - The Network Location Awareness service hung on starting.
1/5/2013 10:35:55 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service HPSLPSVC with arguments "" in order to run the server: {10DA4F3C-CC99-4190-BE4D-58330754E882}
1/5/2013 10:35:44 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the HP Network Devices Support service to connect.
1/5/2013 10:35:44 AM, Error: Service Control Manager [7000] - The HP Network Devices Support service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
1/5/2013 10:34:15 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the PC Tools Security Service service to connect.
1/5/2013 10:34:15 AM, Error: Service Control Manager [7000] - The PC Tools Security Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
1/3/2013 4:40:10 PM, Error: Service Control Manager [7022] - The Windows Search service hung on starting.
1/1/2013 9:13:18 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Windows Modules Installer service to connect.
1/1/2013 9:13:18 AM, Error: Service Control Manager [7000] - The Windows Modules Installer service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
1/1/2013 9:13:18 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service TrustedInstaller with arguments "" in order to run the server: {752073A1-23F2-4396-85F0-8FDB879ED0ED}
.
==== End Of File ===========================

 

[Jay Pfoutz]

Hello, and welcome to TechSpot.

Please see here for the board rules and other FAQ.

Please feel free to introduce yourself, after you follow the steps below to get started.

Information

• From this point on, please do not make any more changes to your computer; such as install/uninstall programs, use special fix tools, delete files, edit the registry, etc. - unless advised by a malware removal helper.
• Please do not ask for help elsewhere (in this site or other sites). Doing so can result in system changes, which may not show up in the logs you post.
• If you have already asked for help somewhere, please post the link to the topic you were helped.
• We try our best to reply quickly, but for any reason we do not reply in two days, please reply to this topic with the word BUMP!
• Lastly, keep in mind that we are volunteers, so you do not have to pay for malware removal. Persist in this topic until its close, and your computer is declared clean.

ComboFix scan

Please download ComboFix

by sUBs
From TechSpot

Direct Link (alternative)

Please save the file to your Desktop.

Important information about ComboFix


After the download:

• Close any open browsers.
• Very Important: Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results". Please visit here if you don't know how.
• WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
• Please do not attempt to re-connect your machine back to the Internet until ComboFix has completely finished.
• If there is no Internet connection after running ComboFix, then restart your computer to restore back your connection.

Running ComboFix:

• Double click on ComboFix.exe & follow the prompts.
• When ComboFix finishes, it will produce a report for you.
• Please post the report, which will launch or be found at "C:\Combo-Fix.txt" in your next reply.

Troubleshooting ComboFix

Safe Mode:

If you still cannot get ComboFix to run, try booting into Safe Mode, and run it there.

(To boot into Safe Mode, tap F8 after BIOS, and just before the Windows
logo appears. A list of options will appear, select "Safe Mode.")

Re-downloading:

If this doesn't work either, try the same method (above method), but try to download it again, except name
ComboFix.exe to iexplore.exe, explorer.exe, or winlogon.exe.

Malware is known for blocking all "user" processes, except for its whitelist of system important processes such as iexplore.exe, explorer.exe, winlogon.exe.

NOTE: If you encounter a message "illegal operation attempted on registry key that has been marked for deletion" and no programs will run - please just reboot and that will resolve that error.

 

[PegJM]

Thank you so much. It is running now and I should have a report shortly. In the meantime, I am using my iPad to ask this this question: should my external back up drive be plugged in or not? For now, I have it unplugged. It is probably infected too, but this may not be the time to deal with that. Thanks, again.

 

[PegJM]

Okay, here is the ComboFix report you asked for:

ComboFix 13-01-08.01 - Peg 01/08/2013 15:48:17.1.2 - x64
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.4085.2238 [GMT -5:00]
Running from: c:\users\Peg\Desktop\ComboFix.exe
AV: PC Tools Spyware Doctor with AntiVirus *Disabled/Updated* {2F668A56-D5E0-2DF1-A0AE-CB1284F42AB2}
SP: PC Tools Spyware Doctor with AntiVirus *Disabled/Updated* {94076BB2-F3DA-227F-9A1E-F060FF73600F}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\programdata\PCDr\6032\AddOnDownloaded\62089595-46e8-4c4f-9d7b-48be969390bb.dll
c:\programdata\PCDr\6032\AddOnDownloaded\918ee45c-eb0a-4e61-97ad-c1849c2623ee.dll
c:\programdata\PCDr\6032\AddOnDownloaded\b0654984-096d-4244-a127-3364577b6279.dll
c:\users\Peg\PrivilegeDetector.exe
.
.
((((((((((((((((((((((((( Files Created from 2012-12-08 to 2013-01-08 )))))))))))))))))))))))))))))))
.
.
2013-01-08 21:09 . 2013-01-08 21:09--------d-----w-c:\users\Mcx1-PEG-PC\AppData\Local\temp
2013-01-08 21:09 . 2013-01-08 21:09--------d-----w-c:\users\Guest\AppData\Local\temp
2013-01-08 21:09 . 2013-01-08 21:09--------d-----w-c:\users\Default\AppData\Local\temp
2013-01-08 02:02 . 2013-01-08 02:27--------d-----w-c:\programdata\Spybot - Search & Destroy
2013-01-08 02:02 . 2013-01-08 02:05--------d-----w-c:\program files (x86)\Spybot - Search & Destroy
2013-01-07 02:26 . 2013-01-07 02:26--------d-----w-c:\users\Peg\AppData\Roaming\Malwarebytes
2013-01-07 02:24 . 2013-01-07 02:24--------d-----w-c:\programdata\Malwarebytes
2013-01-07 02:24 . 2013-01-07 02:25--------d-----w-c:\program files (x86)\Malwarebytes' Anti-Malware
2013-01-07 02:24 . 2012-12-14 21:4924176----a-w-c:\windows\system32\drivers\mbam.sys
2013-01-07 02:23 . 2013-01-07 02:23--------d-----w-c:\users\Peg\AppData\Local\Programs
2012-12-21 20:17 . 2012-12-21 20:18--------d-----w-c:\program files\Microsoft Mouse and Keyboard Center
2012-12-21 20:09 . 2012-12-16 17:1146080----a-w-c:\windows\system32\atmlib.dll
2012-12-21 20:09 . 2012-12-16 14:45367616----a-w-c:\windows\system32\atmfd.dll
2012-12-21 20:09 . 2012-12-16 14:1334304----a-w-c:\windows\SysWow64\atmlib.dll
2012-12-21 20:09 . 2012-12-16 14:13295424----a-w-c:\windows\SysWow64\atmfd.dll
2012-12-12 00:32 . 2012-11-09 05:452048----a-w-c:\windows\system32\tzres.dll
2012-12-12 00:31 . 2012-10-04 17:384096---ha-w-c:\windows\system32\api-ms-win-core-localization-l1-1-0.dll
2012-12-12 00:31 . 2012-10-04 17:383072---ha-w-c:\windows\system32\api-ms-win-core-console-l1-1-0.dll
2012-12-12 00:31 . 2012-10-04 16:404096---ha-w-c:\windows\SysWow64\api-ms-win-core-localization-l1-1-0.dll
2012-12-12 00:31 . 2012-10-04 16:403072---ha-w-c:\windows\SysWow64\api-ms-win-core-console-l1-1-0.dll
2012-12-12 00:31 . 2012-10-04 14:462048----a-w-c:\windows\SysWow64\user.exe
2012-12-12 00:31 . 2012-10-04 14:416144---ha-w-c:\windows\SysWow64\api-ms-win-security-base-l1-1-0.dll
2012-12-12 00:31 . 2012-10-04 14:414608---ha-w-c:\windows\SysWow64\api-ms-win-core-threadpool-l1-1-0.dll
2012-12-12 00:31 . 2012-10-04 14:413584---ha-w-c:\windows\SysWow64\api-ms-win-core-xstate-l1-1-0.dll
2012-12-12 00:31 . 2012-10-04 14:413072---ha-w-c:\windows\SysWow64\api-ms-win-core-util-l1-1-0.dll
2012-12-12 00:31 . 2012-11-02 05:59478208----a-w-c:\windows\system32\dpnet.dll
2012-12-12 00:31 . 2012-11-02 05:11376832----a-w-c:\windows\SysWow64\dpnet.dll
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2012-12-13 02:36 . 2010-01-27 21:0767413224----a-w-c:\windows\system32\MRT.exe
2012-11-02 20:38 . 2012-11-02 20:38862664----a-w-c:\windows\SysWow64\msvcr110.dll
2012-11-02 20:38 . 2012-11-02 20:38828872----a-w-c:\windows\system32\msvcr110.dll
2012-11-02 20:38 . 2012-11-02 20:38661448----a-w-c:\windows\system32\msvcp110.dll
2012-11-02 20:38 . 2012-11-02 20:38534480----a-w-c:\windows\SysWow64\msvcp110.dll
2012-11-02 20:38 . 2012-11-02 20:3850856----a-w-c:\windows\system32\drivers\point64.sys
2012-11-02 20:38 . 2012-11-02 20:38354264----a-w-c:\windows\system32\vccorlib110.dll
2012-11-02 20:38 . 2012-11-02 20:38251864----a-w-c:\windows\SysWow64\vccorlib110.dll
2012-11-02 02:52 . 2012-11-02 02:5275928----a-w-c:\windows\system32\drivers\dc3d.sys
2012-11-02 02:52 . 2012-11-02 02:521795952----a-w-c:\windows\system32\WdfCoInstaller01011.dll
2012-10-16 08:38 . 2012-11-28 09:33135168----a-w-c:\windows\apppatch\AppPatch64\AcXtrnal.dll
2012-10-16 08:38 . 2012-11-28 09:33350208----a-w-c:\windows\apppatch\AppPatch64\AcLayers.dll
2012-10-16 07:39 . 2012-11-28 09:33561664----a-w-c:\windows\apppatch\AcLayers.dll
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2010-11-20 1475584]
"iCloudServices"="c:\program files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe" [2012-08-29 59280]
"Akamai NetSession Interface"="c:\users\Peg\AppData\Local\Akamai\netsession_win.exe" [2012-10-09 4441920]
"SpybotSD TeaTimer"="c:\program files (x86)\Spybot - Search & Destroy\TeaTimer.exe" [2009-03-05 2260480]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"SwitchBoard"="c:\program files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe" [2010-02-19 517096]
"SunJavaUpdateSched"="c:\program files (x86)\Common Files\Java\Java Update\jusched.exe" [2012-09-17 254896]
"QuickTime Task"="c:\program files (x86)\QuickTime\QTTask.exe" [2012-04-19 421888]
"PDVDDXSrv"="c:\program files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe" [2009-06-25 140520]
"iTunesHelper"="c:\program files (x86)\iTunes\iTunesHelper.exe" [2012-09-10 421776]
"HP Software Update"="c:\program files (x86)\HP\HP Software Update\HPWuSchd2.exe" [2011-05-10 49208]
"Desktop Disc Tool"="c:\program files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe" [2009-12-16 498160]
"APSDaemon"="c:\program files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2012-08-28 59280]
"AdobeCS5ServiceManager"="c:\program files (x86)\Common Files\Adobe\CS5ServiceManager\CS5ServiceManager.exe" [2010-07-23 402432]
"AdobeCS4ServiceManager"="c:\program files (x86)\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe" [2011-03-09 611712]
"Adobe ARM"="c:\program files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2012-07-11 919008]
"Adobe Acrobat Speed Launcher"="c:\program files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe" [2012-07-31 41944]
"Acrobat Assistant 8.0"="c:\program files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe" [2012-07-30 640480]
.
c:\users\Guest\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Dell Dock.lnk - c:\program files\Dell\DellDock\DellDock.exe [2009-9-21 1316192]
.
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
HP Digital Imaging Monitor.lnk - c:\program files (x86)\HP\Digital Imaging\bin\hpqtra08.exe [2009-11-18 275072]
NETGEAR WN111v2 Smart Wizard.lnk - c:\program files (x86)\NETGEAR\WN111v2\WN111v2.exe [2009-10-10 1728512]
Spyder3Utility.lnk - c:\program files (x86)\Datacolor\Spyder3Express\Utility\Spyder3Utility.exe [2009-8-11 6798714]
.
c:\users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Dell Dock First Run.lnk - c:\program files\Dell\DellDock\DellDock.exe [2009-9-21 1316192]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-03-18 138576]
R2 novell-sslvpn-serv;Novell Access Manager SSL VPN Client Service;c:\program files (x86)\Novell SSLVPN Service\bin\novell-sslvpn-serv.exe [2010-04-15 76285]
R3 dc3d;MS Hardware Device Detection Driver (USB);c:\windows\system32\DRIVERS\dc3d.sys [2012-11-02 75928]
R3 FLEXnet Licensing Service 64;FLEXnet Licensing Service 64;c:\program files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService64.exe [2010-03-29 1038088]
R3 jswpsapi;Jumpstart Wifi Protected Setup;c:\program files (x86)\NETGEAR\WN111v2\jswpsapi.exe [2008-02-29 942080]
R3 PCAMp50a64;PCAMp50a64 NDIS Protocol Driver;c:\windows\system32\Drivers\PCAMp50a64.sys [2006-11-29 43328]
R3 pctplsg;pctplsg;c:\windows\System32\drivers\pctplsg64.sys [2012-06-22 92928]
R3 Point64;Microsoft Mouse and Keyboard Center Filter Driver;c:\windows\system32\DRIVERS\point64.sys [2012-11-02 50856]
R3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;c:\windows\system32\drivers\rdpvideominiport.sys [2012-08-23 19456]
R3 sdAuxService;PC Tools Auxiliary Service;c:\program files (x86)\Spyware Doctor\pctsAuxs.exe [2012-06-22 402368]
R3 Spyder3;Datacolor Spyder3;c:\windows\system32\DRIVERS\Spyder3.sys [2008-09-08 15360]
R3 SwitchBoard;Adobe SwitchBoard;c:\program files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe [2010-02-19 517096]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys [2012-08-23 57856]
R3 USBAAPL64;Apple Mobile USB Driver;c:\windows\system32\Drivers\usbaapl64.sys [2012-07-09 52736]
R3 UsbGps;LGE CDMA USB GPS NMEA Port;c:\windows\system32\DRIVERS\lgx64gps.sys [2008-11-11 27136]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [2011-05-27 1255736]
S0 PCTCore;PCTools KDS;c:\windows\system32\drivers\PCTCore64.sys [2012-04-23 426616]
S0 pctDS;PC Tools Data Store;c:\windows\system32\drivers\pctDS64.sys [2012-02-28 453896]
S0 pctEFA;PC Tools Extended File Attributes;c:\windows\system32\drivers\pctEFA64.sys [2012-02-28 1096176]
S0 PxHlpa64;PxHlpa64;c:\windows\System32\Drivers\PxHlpa64.sys [2009-07-09 55280]
S1 JSWPSLWF;JumpStart Wireless Filter Driver;c:\windows\system32\DRIVERS\jswpslwfx.sys [2008-10-01 26624]
S1 pctgntdi;pctgntdi;c:\windows\system32\drivers\pctgntdi64.sys [2012-06-22 341200]
S1 PCTSD;PC Tools Spyware Doctor Driver;c:\windows\system32\Drivers\PCTSD64.sys [2012-06-22 251560]
S2 AERTFilters;Andrea RT Filters Service;c:\program files\Realtek\Audio\HDA\AERTSr64.exe [2009-03-31 92160]
S2 Akamai;Akamai NetSession Interface;c:\windows\System32\svchost.exe [2009-07-14 27136]
S2 Browser Defender Update Service;Browser Defender Update Service;c:\program files (x86)\Spyware Doctor\BDT\BDTUpdateService.exe [2012-06-22 575448]
S2 DockLoginService;Dock Login Service;c:\program files\Dell\DellDock\DockLogin.exe [2009-06-09 155648]
S2 MBAMScheduler;MBAMScheduler;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [2012-12-14 398184]
S2 MBAMService;MBAMService;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2012-12-14 682344]
S2 ReplicaSysMon;Seagate Replica System Monitor;c:\program files (x86)\Seagate Replica\bin\ReplicaSysMon.exe [2010-06-08 416208]
S2 SBSDWSCService;SBSD Security Center Service;c:\program files (x86)\Spybot - Search & Destroy\SDWinSec.exe [2009-01-26 1153368]
S2 Seagate-Replica-Svc;Seagate Replica Service;c:\program files (x86)\Seagate Replica\bin\Seagate-Replica-Svc.exe [2010-06-08 1947600]
S3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2012-12-14 24176]
S3 PCASp50a64;PCASp50a64 NDIS Protocol Driver;c:\windows\system32\Drivers\PCASp50a64.sys [2006-11-29 41280]
S3 PCTBD;PC Tools Browser Defender Driver;c:\windows\system32\Drivers\PCTBD64.sys [2012-06-22 85224]
S3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt64win7.sys [2011-06-10 539240]
S3 WN111v2;NETGEAR WN111v2 USB2.0 Wireless Card Service;c:\windows\system32\DRIVERS\WN111v2w7x.sys [2009-10-21 767488]
.
.
--- Other Services/Drivers In Memory ---
.
*Deregistered* - PCTSDInjDriver64
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\svchost]
AkamaiREG_MULTI_SZ Akamai
hpdevmgmtREG_MULTI_SZ hpqcxs08 hpqddsvc
.
Contents of the 'Scheduled Tasks' folder
.
2013-01-08 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2010-02-02 13:19]
.
2013-01-08 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2010-02-02 13:19]
.
.
--------- X64 Entries -----------
.
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"RtHDVCpl"="c:\program files\Realtek\Audio\HDA\RAVCpl64.exe" [2009-06-03 7834656]
"Windows Mobile Device Center"="c:\windows\WindowsMobile\wmdc.exe" [2007-05-31 660360]
"Persistence"="c:\windows\system32\igfxpers.exe" [2009-09-23 363544]
"IntelliType Pro"="c:\program files\Microsoft Mouse and Keyboard Center\itype.exe" [2012-11-02 1464944]
"IntelliPoint"="c:\program files\Microsoft Mouse and Keyboard Center\ipoint.exe" [2012-11-02 2076272]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2009-09-23 165912]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2009-09-23 385560]
"AdobeAAMUpdater-1.0"="c:\program files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe" [2010-03-06 500208]
.
------- Supplementary Scan -------
.
uLocal Page = c:\windows\system32\blank.htm
mLocal Page = c:\windows\SysWOW64\blank.htm
uInternet Settings,ProxyOverride = 127.0.0.1:9421;*.local;<local>
IE: Append Link Target to Existing PDF - c:\program files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Append to Existing PDF - c:\program files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert Link Target to Adobe PDF - c:\program files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert to Adobe PDF - c:\program files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - c:\progra~2\MICROS~2\Office12\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_60D6097707281E79.dll/cmsidewiki.html
LSP: c:\program files (x86)\Common Files\PC Tools\Lsp\PCTLsp.dll
TCP: DhcpNameServer = 192.168.1.1
TCP: Interfaces\{7AC26F62-712B-4322-8280-912CCE04373D}: NameServer = 10.7.28.37,10.7.28.166
FF - ProfilePath - c:\users\Peg\AppData\Roaming\Mozilla\Firefox\Profiles\m7m5fcma.default\
FF - prefs.js: browser.search.defaulturl - hxxp://www.bing.com/search?FORM=IEFM1&q=
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - hxxps://mail.google.com/mail/?shva=1#inbox
FF - prefs.js: keyword.URL - hxxp://www.bing.com/search?FORM=IEFM1&q=
FF - ExtSQL: !HIDDEN! 2011-01-02 14:04; smartwebprinting@hp.com; c:\program files (x86)\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3
FF - user.js: yahoo.homepage.dontask - true);user_pref(yahoo.ytff.general.dontshowhpoffer, true
.
- - - - ORPHANS REMOVED - - - -
.
URLSearchHooks-{D8278076-BC68-4484-9233-6E7F1628B56C} - (no file)
Toolbar-Locked - (no file)
Wow6432Node-HKCU-Run-swg - c:\program files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
Wow6432Node-HKCU-Run-MobileDocuments - c:\program files (x86)\Common Files\Apple\Internet Services\ubd.exe
Wow6432Node-HKLM-Run-<NO NAME> - (no file)
Wow6432Node-HKLM-Run-PCTools FGuard - c:\program files (x86)\Spyware Doctor\BDT\FGuard.exe
Wow6432Node-HKLM-Run-jswtrayutil - c:\program files (x86)\NETGEAR\WN111v2\jswtrayutil.exe
Wow6432Node-HKLM-Run-DellSupportCenter - c:\program files (x86)\Dell Support Center\bin\sprtcmd.exe
Wow6432Node-HKLM-Run-Adobe Reader Speed Launcher - c:\program files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe
Toolbar-Locked - (no file)
WebBrowser-{4641532D-5636-006A-76A7-7A786E7484D7} - (no file)
HKLM-Run-Skytel - c:\program files\Realtek\Audio\HDA\Skytel.exe
HKLM-Run-itype - c:\program files\Microsoft IntelliType Pro\itype.exe
HKLM-Run-ISW - c:\program files\CheckPoint\ZAForceField\ForceField.exe
AddRemove-Adobe Shockwave Player - c:\windows\system32\Adobe\Shockwave 11\uninstaller.exe
AddRemove-LivingPlay - c:\program files (x86)\LivingPlay Games\lplayun.exe
.
.
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\services\Seagate-Replica-Svc]
"ImagePath"="c:\program files (x86)\Seagate Replica\bin\Seagate-Replica-Svc.exe /startedbyscm:FE2355B7-40E2EE35-RebitSvcModule"
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\services\Akamai]
"ServiceDll"="c:\program files (x86)\common files\akamai/netsession_win_ce5ba24.dll"
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\software\Wow6432Node\Microsoft\Windows CE Services]
"SymbolicLinkValue"=hex(6):5c,00,72,00,65,00,67,00,69,00,73,00,74,00,72,00,79,
00,5c,00,4d,00,41,00,43,00,48,00,49,00,4e,00,45,00,5c,00,53,00,4f,00,46,00,\
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0001\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2013-01-08 16:16:25
ComboFix-quarantined-files.txt 2013-01-08 21:16
.
Pre-Run: 212,511,571,968 bytes free
Post-Run: 214,533,636,096 bytes free
.
- - End Of File - - 0579610F9E25A420C04BBBDEA250225F

 

[PegJM]

Not sure if it matters, but I should probably mention that combo fix did NOT disconnect me from the Internet. The connection remained open and active throughout the scan. Does this matter?

 

[Jay Pfoutz]

That should be fine. I can deal with the backup drive too.

Let's do a full scan with Malwarebytes' Anti-Malware:


Please open Malwarebytes' Anti-Malware, click the Update tab, and click Check for Updates. Then, click the Scanner tab, select Perform Full Scan, and press Scan (and checkmark all drives to include for scan, hit second Scan button). Remove selected, and post the log in your next reply.

 

[PegJM]

Thank you! Unclear on what to do with the back drive, then. Plug it in or leave it unplugged for now?

 

[Jay Pfoutz]

If we're going to scan it, it should be plugged in please.

 

[PegJM]

Okay. Sorry. I was not sure. I ran it without it plugged in and it was still not finished after more than 3 hours. So, I aborted the scan, will plug in the back up drive and try to figure out how to keep it from trying to perform a backup (it is automatic), and then restart the scan. You should hear something back from me in the morning. This is going to take a while (it's a 2tb drive).

 

[Jay Pfoutz]

Okay. Will look forward to it.

 

[PegJM]

OH MAN! Okay. We got 14 and 1/2 hours into the scan. It completed scanning c:\ and was busy scanning the backup drive (not sure how far along it was) when it black screened and rebooted itself. No report. Up to that point (I had been watching it closely), there were no objects discovered. So pretty safe bet that c:\ was clean, at least. BUT now I have no report to send you. All I know is what I saw ... "no objects found." What do you want me to do? Rerun it in safe mode? On C:/ only or both again? Move on to something else? Please advise. Thanks.

 

[PegJM]

PS ... If I have to, I am willing to do a factory reset on my back up drive AFTER we confirm that c:\ is clean. Then I will just do a fresh/clean backup. That would take that drive out of the equation completely. Your thoughts?

 

[Jay Pfoutz]

Okay. Let's wait for the drive then. Anyway...

Go into MBAM, click the Logs tab, find the latest log (which should have the date which you did the scan, either Jan. 9, 2013 or Jan. 10, 2013), hit open, and copy and paste the log to your next reply, please.

ESET Online Scan

Please run a free online scan with the ESET Online Scanner

• Tick the box next to YES, I accept the Terms of Use
• Click Start
• When asked, allow the ActiveX control to install, or it will ask to download an installer. Please do so an install it.
• Click Start or wait for the scanner to load.
• Make sure that the options Remove found threats and the option Scan unwanted applications are checked.
• Click Scan (This scan can take several hours, so please be patient)
• Once the scan is completed, there are a couple of things to keep in mind:
• 1. If NO threats were found, allow the scanner to Uninstall on close and then close the Window.
• 2. If threats WERE detected, click on List of Threats Found, Export to Text File...save it as ESET-Scan-Log.txt. Click the back button/link, put a checkmark to Uninstall Application on Close and then close the window.
• Open the logfile from wherever you saved it
• Copy and paste the contents in your next reply.

Any more issues?

We need to know any other issues that are plaguing your computer. Kindly give a summary so we know how to continue from here.

Many of the things to note for us would be:

• Slow computer
• Error messages
• Fake antivirus alerts or the icon in the system tray
• svchost.exe running at 100%
• System crashes or blue screen of death

Note: Absence of issues does not mean that you're protected in the future.

 

[PegJM]

Ok. I understand. Right now, windows decided to do an automatic update and I have a MSG saying "do not power off or unplug your machine. Installing update 10 of 15.". Soon as its done, I will do as you have asked above, with the back up drive removed/unplugged for now, knowing I may need to reset it later.

As for symptoms ... Blue & black screens numerous time per day, auto reboots out of nowhere, mouse or keyboard freezing up forcing me to hard boot, system hangs, programs stop responding, error msgs that there may be a problem with drivers and/or recently installed hardware or software (although there has been nothing recently). Once did some diagnostics in safe mode and got the msg "error code 4400:011A. MSG: SCSI_0-000_disk_generic_SD/MMC-target not ready." but never figured out what it meant or what to do about it. Both chrome and Mozilla run slow. Ms office and photoshop will crash it.

More later when these updates are done and I can follow your instructions.

 

[PegJM]

FYI: This thing has been stuck on update 10 of 15 for more than half an hour now (another symptom?) and the cursor has stopped spinning, making me think it is frozen/stopped responding. I am going to just turn It off in 5 minutes unless I hear back from you telling me to wait. I hope it is the right thing to do.

 

[PegJM]

Ok, I waited 10 more minutes and turned it off in the middle of the update. I reopened it in safe mode, but it did not go there. Instead, it got stuck, showed a screen saying it was finishing updates, plz wait, then restarted itself normally. So I jjumped on the change to get the log. Here is the most recent MBAM log (from yesterday's aborted 3+ hr scan).


Malwarebytes Anti-Malware (Trial) 1.70.0.1100
www.malwarebytes.org

Database version: v2013.01.09.08

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Peg :: PEG-PC [administrator]

Protection: Enabled

1/9/2013 2:14:54 PM
mbam-log-2013-01-09 (14-14-54).txt

Scan type: Full scan (C:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 652890
Time elapsed: 3 hour(s), 49 minute(s), 10 second(s) [aborted]

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

Will now run ESET.

 

[Jay Pfoutz]

Will wait for ESET scan.

 

[PegJM]

UPDATE (which may be symptomatic of something, not sure): I am trying now for the third time to get ESET to complete a scan. The first two times, it got as far as the 483,000th file or so (within the first couple of hours) when the mouse again froze and ESET stopped running. To this point, no infections were found. I rebooted, first in safe mode, and then I did a restart to normal mode. In between the second and third attempt, windows again wanted to update and this time it did so successfully. I rebooted again and started ESET for the third time. I noted that, in both failed scan attempt cases, the files being scanned when it froze were in my photography folders, so these were photoshop files ending with thumb.db. Before I ran this third scan, I deleted the potentially offending files and emptied the trash. I have had trouble with these files before and as I mentioned earlier, photoshop crashes the machine. Hmmm. Anyway, the third attempt to run ESET in its 9th hour, but has progressed only to the 317,500th+ files, no infections yet, but it IS STILL running. Not as fast and it hasn't gotten to photography folders yet, but it is running. I hope we are successful in producing a log this time. If it fails, then I am seriously considering a factory reset on the computer first and then move all my data back to the hard drive. Then a reset on the back up drive. Do you think this could possibly be that hopeless?

 

[PegJM]

Now at 464,000+ files, no infections yet, 12:48 mins in and still running. I need to leave soon ... Have photo shoot. Will update you when I return.

 

[Jay Pfoutz]

Any more issues?

We need to know any other issues that are plaguing your computer. Kindly give a summary so we know how to continue from here.

Many of the things to note for us would be:

• Slow computer
• Error messages
• Fake antivirus alerts or the icon in the system tray
• svchost.exe running at 100%
• System crashes or blue screen of death

Note: Absence of issues does not mean that you're protected in the future.

 

[PegJM]

Yes. As I mentioned before: As for symptoms ... Blue & black screens numerous time per day, auto reboots out of nowhere, mouse or keyboard freezing up forcing me to hard boot, system hangs, programs stop responding, error msgs that there may be a problem with drivers and/or recently installed hardware or software (although there has been nothing recently). Once did some diagnostics in safe mode and got the msg "error code 4400:011A. MSG: SCSI_0-000_disk_generic_SD/MMC-target not ready." but never figured out what it meant or what to do about it. Both chrome and Mozilla run slow. Ms office and photoshop will crash it.

That said, when I returned this afternoon, I found it had black screened again while I was gone ... during the third ESET scan. If there were a log, where might I find it? Nonetheless, I am giving it a fourth and final try. If it still won't complete the scan, let's give up and try something else. Your thoughts?

 

[PegJM]

Ok, I surrender. On the 4th attempt at an ESET scan, it blue screened at around the 485,000th file AGAIN. The blue screen said (paraphrasing) the following: PFN_list_corrupt. If first time you've seen this, reboot. If not, make sure hardware and software are coorectly installed. Disable/remove newly on stalled hardware. Disable BIOS memory options such as caching or shadowing. Technical info:***STOP: 0xoooooo4e then a bunch of other numbers I wrote down. Ask me if you want those numbers. Then it said collecting data for crash dump. This is one those blue screens I get all the time. The only other thing I can think to do is to delete all my photography folders and try the scan again. Plz advise.

 

[PegJM]

Hubby suggested we try one last time for a FULL scan with MBAM (ESET still won't finish a scan) and it worked this time. This is the resulting report:

Malwarebytes Anti-Malware (Trial) 1.70.0.1100
www.malwarebytes.org

Database version: v2013.01.12.06

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Peg :: PEG-PC [administrator]

Protection: Enabled

1/12/2013 9:42:32 AM
mbam-log-2013-01-12 (09-42-32).txt

Scan type: Full scan (C:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 894785
Time elapsed: 3 hour(s), 5 minute(s), 14 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)
So where to from here, boss? Try ESET again? For the fifth time? Or shall I try something else?

 

[Jay Pfoutz]

Something else...sorry you had so much difficulty with that.

Kaspersky GetSystemInfo Scan

Please download the latest version of Kaspersky GetSystemInfo (GSI) from Kaspersky and save it to your Desktop.

Note: please close all other applications running on your system.

Double click GetSystemInfo.exe to open it. It will display an agreement. Click on I Agree to continue.

Click the Settings button.

Set the slider to Maximum.

IMPORTANT! Then, click Customize - choose Driver / Ports tab and uncheck Scan Ports.

On the General tab, make sure all of the boxes are checked.

On the Misc tab, make sure all the checkboxes are checked.

Then, click OK on the windows that you launched.

Click Create Report to run it.

It will begin scanning.

It will create a zip folder called GetSystemInfo_XXXXXXXXXXXXXX.zip on your Desktop.

It should automatically upload it to http://www.getsysteminfo.com. If it does not, then please submit it manually by going to the site and doing the upload process.

It will redirect to a page, where it will provide a sharing URL for specialists. Copy and paste the url of the GSI Parser report in your next reply.