freezing & blue screens

By scottj ยท 67 replies
Aug 13, 2006
  1. peterdiva

    peterdiva TechSpot Ambassador Posts: 1,088

    I think you only have one SATA controller with 4 ports. You can't change them anyway because you have a RAID setup. That driver won't install because it's the wrong one, you can delete the one with the yellow asterisk. I also think that the current driver is the latest -

    Have a look to see if the driver provider of AMDk8.sys is Microsoft or AMD, it's listed on the driver tab page. I only uninstalled mine recently and it's now using the Windows driver - processr.sys. The i8042prt.sys file is a PS/2 driver (mouse & keyboard), looks like the USB isn't the problem.

    Also, see if Everest will tell you what your motherboard's make and model is - motherboard>motherboard.
  2. scottj

    scottj TS Rookie Topic Starter Posts: 47

    Thanks Peter,

    I manually changed the drive to processors as it was down as AMD for them so I'll se ehow that goes.

    Checked the bios and it just has atemp for the cpu which was fine around 31 after a freeze.

    No real data on my mobo from everest.

    I'll see how the updated cpu drivers go.
  3. scottj

    scottj TS Rookie Topic Starter Posts: 47

    First blue screen of the day
  4. scottj

    scottj TS Rookie Topic Starter Posts: 47

    View attachment 8847

    bf84d2a8 8588fdffff89 test dword ptr [eax-76000003h],ecx


    FOLLOWUP_NAME: MachineOwner

    IMAGE_NAME: hardware


    SYMBOL_NAME: win32k!ConvertToAndFromWideChar+131

    MODULE_NAME: hardware



    Followup: MachineOwner
  5. peterdiva

    peterdiva TechSpot Ambassador Posts: 1,088

    The process from that one is Outlook Express.

    Requested data was not in memory. An invalid system memory address was referenced. Defective memory (including main memory, L2 RAM cache, video RAM) or incompatible software (including remote control and antivirus software) might cause this Stop message, as may other hardware problems (e.g., incorrect SCSI termination or a flawed PCI card).

    That info comes from the following website, there's also some links to have a look at.

    Download Prime95 and run the torture test: options>torture test. Do the blend one first and if that passes then you can try the first two. This will test the RAM, the CPU and the CPU's RAM cache. Another factor is the PSU, do you know it's details?
  6. scottj

    scottj TS Rookie Topic Starter Posts: 47

    Cheers for help, I downloaded Prime95, within 30 seconds I get;

    I looked at stress.txt but it doesn't diagnose the error.

    PSU - the side of it says ISO
    Model ISO -450PP 4S

    EDIT: My 2 sticks of memory were still in slot 3,4 from a previous test so I changed them back to the original slot 1 & 2 and PRIME95 is working now, I'll let it run for quite a few hours and see.
  7. Panda Fury

    Panda Fury TS Rookie

    Hey, looking forwad to the conclusion of this, ive had almost identical problems to yourself and eagerly await the results of what you find out.!

    So stick in there, ive tried primus my hardware temps, memmory testing, i bought new memory and a new vid card and my system still freezes up.

    So im hoping like crazy when you find a solution so do i gl.
  8. scottj

    scottj TS Rookie Topic Starter Posts: 47

    I ran Prime95 blend all night, no problems and also ran the other 2 for a few hours each.

    I ran blend for 2.5 hours initially and then when I stopped it to do a little work the computer froze, so I decided to run blend all night, it ran fine.

    Checked the bios after the freeze and the temp was in the 30's.
  9. scottj

    scottj TS Rookie Topic Starter Posts: 47

    View attachment 8892

    Bah! I enabled my USB again so that I could use my keyboard/mouse and had another USB mini dump.
    IP_Misaligned in the error dump ,don't know if that is significant/new.
  10. scottj

    scottj TS Rookie Topic Starter Posts: 47

    On the freezing side of things, just to add info.

    I can work for hours and no problems, generally happens when I do media/music/video. When it happens and I reboot it is then only minutes before it happens again + again + again

    If I avoid media I can get by ok.
  11. Panda Fury

    Panda Fury TS Rookie

    I Cleaned out every Driver for my Sound/Graphics and SATA drive in Safe mode. rebooted and installed a new Storage driver for my SATA and the just released Nvidia drivers. Last night and this morning i played Guildwars for around 4 hours without any Freezing.

    But as soon as i Alt tabbed to check something online i froze up.

    Im having a suspicion that it could be a conflict between my audio and graphics, as i havent reinstalled the latest Audio Drivers yet to test. I shall tell you how it goes when i install them if there is any change.
  12. scottj

    scottj TS Rookie Topic Starter Posts: 47

    I have been wondering about the sound, its one of the few variables left, I mean how can the Prime95 blend program run for hours all night fine and then when I stop it and use media for 30 minutes and the computer locks.
  13. peterdiva

    peterdiva TechSpot Ambassador Posts: 1,088

    Need to find out the PSU info. The two things needed are the wattage and the amount of amps on the 12volt rail. There should be a label on the PSU that tells you, the only problem is that you might have to take the PSU out to see it.
  14. scottj

    scottj TS Rookie Topic Starter Posts: 47

    Cheers man, I'll get a chance to take out the PSU maybe Friday as I am away tomorrow.

    View attachment 9016

    View attachment 9017

    View attachment 9018

    Recent dumps t'day

    I'll try and get the PSU info, as you say I think I'll need to remove it as all the info from the side of it with the cover off has been given.
  15. Panda Fury

    Panda Fury TS Rookie

    here are my results with uninstalled sound,

    My computer would still lock up if i alt tabbed from a game, but i found if i stayed in the game i could play happily for hours on end (without sound)however if i left my computer for over 5 minutes while i was in a game or anything i would come back to a frozen screen.

    Now i just reinstalled my old sound drivers and now my computer locks up within minutes of any media activity, let alone gaming. I found the newest drivers available for my sound and installed them some realtek drivers and they worked fine, but the computer still froze within minutes.

    Now having a dilema as im mounting songs onto my itunes for my ipod before i leave for England tomorrow i have to uninstall my sound while i burn them and reinstall to find out which songs i hate :(

    Ah well Sorry i cant be of more help just thought i'd reply to this thread.
  16. Panda Fury

    Panda Fury TS Rookie

    Ive read at least 200 threads describing similar problems of freezing and the BSOD's which have pilaged my computer for the last month, But Alas! ive finally found the solution for my computers BSOD's and random Freezing problem. And to be honest after everything ive done it ended up being quite simple.

    After changing out my ram for another brand new stick and noticing the freezing continued i narrowed it down to 3 options my HDD, My MOBO or my Processor.

    after tearing my hair out for at least 2 hours trying to finish burning 1 CD onto my comp without freezing yes 1 CD. I went into Bios and completely underclocked my Processor, bingo no freezing for the last 3 hours of burning in contrast to freezing within 5 minutes of startup. Now before i get bludgeoned for temperature abuse, i ran both Primus and Speedfan and my CPU was always running well below being sunburnt.

    I Guess my processor lost abit of steam along the line, as ive had my computer well over 2 years and never touched the clocks on anything to avoid problems like this. But sometimes they are obviously unavoidable

    m running a 3.2 athalon, but i have it clocked down at 2.0 i dont really notice a massive difference in speed as of yet, ill test the reliability of each notch of processing power on the bios clocking when i have time.

    But for now im off for a month to England and probably won't be able to check the internet, So thanks for all the advice in this thread and i really hope you iron out your problems or underclocking works for you aswell Scottj!

    Bon Voyage.
  17. scottj

    scottj TS Rookie Topic Starter Posts: 47

    Mine is a new system so I presume that shouldn't be my problem or solution? Glad to hear you may be sorted though.

    View attachment 9111

    View attachment 9112

    View attachment 9113

    I disabled Realtek AC'97 Audio which certainly seemed to reduce the freezing, check the driver and found there was an update for it I think my driver was so I updated the driver manually to the 6160. This didn't solve anything when I enabled it again, still freezing/blue screens.

    Checked the PSU.

    350w (+12v, +5v & 3.3v total)
    DC output +3.3v
    AC Input 230, 4A, 47-63hz
    Fuse rating; 5A, 250v - (+3.3v & 5v =200wmax)
  18. peterdiva

    peterdiva TechSpot Ambassador Posts: 1,088

    For each of these: +12v, +5v & 3.3v, there will be a number underneath ending in an A. That's the amount of amps, the +12v is the one I need to know.

    I don't think it matters though, because for your system 350w is not enough. Here's a LIST of the maximum power requirement for each component.
  19. scottj

    scottj TS Rookie Topic Starter Posts: 47

    Thanks Peter, I'll get a better PSU and test it and report back.
  20. scottj

    scottj TS Rookie Topic Starter Posts: 47

    Purchased a 650w PSU and installed it.
    Went to google video and within 20 second the system froze again so no joy there on the system locking up.

    I tried with firefox, still froze, also removed IE7 and went back to IE6 just in case it could have any bearing on the problem but no.
  21. scottj

    scottj TS Rookie Topic Starter Posts: 47

    So the system has been reasonably free from blue screens but freezing remains a daily occurance.

    Last 2 days I have had 2/3 USB related blue screens so I go and disable some usb devices to see if I can at least get bsod free for a while and almost immediately (within 10 minutes) get a new bsod

    View attachment 9300

    I don't know why this minidump/bluse screen occured?
  22. peterdiva

    peterdiva TechSpot Ambassador Posts: 1,088

    Since the PSU didn't fix the problems, I've been looking at the old dumps. I don't know if this is the cause, but according to the dumps there's 3 drivers on your system that shouldn't be there.

    nvraid.sys - nforce RAID driver.
    nvatabus.sys - nforce SATA driver.
    m5288.sys- ULI SATA driver (I think). I've got a ULI chipset mobo and it's SATA driver is m5289.sys.

    Even though your SATA controller says ATI, it's actually a Silicon Image controller, and the driver for it is si3112r.sys. So, I'm curious to know how they got there.

    There's a program that comes with Windows that is supposed to verify the drivers, I've never used it, but it might be worth a go. Click Start>Run>verifier>Create standard settings>Select drivers from a list and then see if those 3 drivers can be selected (it will also confirm that they are loaded). You have to reboot for it to work. Driver Verifier.
  23. scottj

    scottj TS Rookie Topic Starter Posts: 47

    Last night for the first time the system locked at the welcome screen after a reeboot, the bit where I click my name and windows then loads personal settings!

    Anything I can try is welcome,

    View attachment 9307
    View attachment 9308

    I didn't select scsiport.sys but it added itself to the list for some reason.
    Those drivers all seem to be loaded.

    You mentioned before that I only had one SATA controller but I do have two in my hardware list
    View attachment 9309 if I try and remove one then it loads again on reboot, automatically detected by windows.
  24. scottj

    scottj TS Rookie Topic Starter Posts: 47

    Although this probably wouldn't explain my system freezing/locking I do have this exact problem

    So just in case anyone has found this thread relating to the SATA stuff, I have the problem exactly as detailed in that thread, a windows update that won't properly install/update.

    Back on 'freezing/locking computer topic'

    Would it be fair to say this is likely hardware?

    Seeing as I have replaced PSU, Memory & Graphics Card then I am left with
    Motherboard & CPU's?

    Does it look/seem or sound like a new motherboard may be the best bet?
  25. peterdiva

    peterdiva TechSpot Ambassador Posts: 1,088

    I've just noticed that both Speedfan and Everest are reporting a Vcore of 1.79v. This can't be right, but you may as well check. Download CPU-Z and the voltage is listed on the CPU tab. Check both cores, you can switch it down the bottom. Also check to see if your motherboard is listed on the mainboard tab.

    I really need to find out the mobo info. Is it a Sapphire board? I think you mentioned it has integrated video, can you confirm this. Sapphire do have an RS480 + SB400 board (from Everest). If not, how did you buy this system? Is it pre-built? If so, does it have a model number?

    It looks like you have two SATA controllers because they only support two ports each. As you not using the second one you may be able to disable it in the BIOS. There's also an updated driver from that link you posted, but I don't think that's the problem.
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