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Full update and round-up of Carrier IQ tracking software scandal

By Leeky · 16 replies
Dec 2, 2011
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  1. Update: Two new updates worth mentioning before the new week. Just a day after the Senate launched an investigation, Carrier IQ and some involved parties including Samsung and HTC are now…

    Read the whole story
  2. I wonder about some of the companies that say the don't use Carrier IQ, if they do use some other method of doing the same or simular things.
  3. ramonsterns

    ramonsterns TS Enthusiast Posts: 744   +12

    This thing is like a virus. I can't uninstall it and I can't kill the process.
  4. lchu12

    lchu12 TS Booster Posts: 195   +9

    Yeah, good luck having them come clean by themselves.
  5. I live in Europe and a friend of mine has something similar to CIQ installed on his LG Optimus Black. The app is called lge.hiddenmenu or something like that so I don't think this is a problem just for the US users...
  6. I see where Sprint and Tmobile stocks are going...south anyone?
  7. negroplasty

    negroplasty TS Guru Posts: 516   +12

    So let me get this straight... it's a surprise that the carriers are the ones using this piece of software called CARRIER IQ????
  8. Hm, so it is the Carriers that want this program installed and not the manufacturers? So basically, carriers (who already logs our calls/texts/internet usage on their side) wants to install this program into our phone to log more of what we do (for diagnostic purposes?).

    Why is this so blown up? The carriers have always been logging our phone usage. Even before "Carrier IQ".
  9. MilwaukeeMike

    MilwaukeeMike TS Evangelist Posts: 2,837   +1,180

    As a writer/designer of software; logging is absolutely required. If a carrier isn't using Carrier IQ, then they're using something else... probably homegrown. Writing software and not keeping track of what happens when people use it would make it impossible to fix problems or improve service.

    And if my info is in a database with 141 million other people... i really don't care. that's probably bigger than most of the databases all my person info (including credit cards) is stored in when I make an online purchase.
  10. So, if AT&T is using this software to improve their service, why do I have so very, very many dropped calls?
  11. Tell me how tracking individual number key-presses in the dial app can be used to improve network services.

    How about logging of location data even after specifically opting out of it, or logging the search term used in google, or logging the unencrypted contents of text messages can improve network performance.

    How about never being asked to opt in or out of this data collection for that matter. Inability to kill the process or uninstall the application at all might be an issue.

    The wireless carriers and Carrier IQ got caught red-handed and anyone that defends this virus-like keylogging application is a fool.

    Thank you Trevor Eckhart and EFF for your efforts.
  12. To add to my previous comment let's have a look at Carrier IQ's in it's formal apology letter to Trevor Eckhart and the claims they make about the functionality of their software.

    - Does not record your keystrokes. *Proven False*
    - Does not provide tracking tools. *Proven False*
    - Does not inspect or report on the content of your communications, such as the content of emails and SMSs. *Proven False*
    - Does not provide real-time data reporting to any customer. *Unknown but it IS logged*
    - Finally, we do not sell Carrier IQ data to third parties. *Unknown*
  13. gingerbill

    gingerbill TS Addict Posts: 233   +59

    some people are talking nonsense suggesting this was done to improve the network , some of the data it gathered was clearly nothing to do with improving a network no matter how good your imagination is.

    They simply got caught with there hands in the till and are now bringing out the excuses. Gathering some data is part of monitoring a network to look for improvement but not the data they were gathering.
  14. jobeard

    jobeard TS Ambassador Posts: 10,432   +801

    Just to be fair

    Wrongly accused?

    That's what Declan McCullagh is reporting in an article on Cnet.com

    The problem, which is always a risk when a public lynching takes place, is that Carrier IQ appears to be not guilty of the charges lodged against it.

    Carrier IQ has given Rebecca Bace, a well-known security expert who's advised startups including Tripwire and Qualys, access to the company's engineers and internal documents. (Bace says she has no financial relationship with Carrier IQ.)

    Bace told CNET that: "I'm comfortable that the designers and implementers expended a great deal of discipline in focusing on the espoused goals of the software -- to serve as a diagnostic aid for assuring quality of service and experience for mobile carriers."​

    See the link above for more details.
    PS: there's another thread on the subject
  15. This whole thing could have been avoided if your phone contract contained simple language to say what they log and give examples (all keystrokes are logged), instead of just saying we log anonymous data to improve your experience. Then people can make an informed decision.
  16. Current IRC chatter is how to get CarrierIQ to update its profile via a SMS text message. This is going to allow hackers to hijack CIQ and have it forward all your keystrokes to their server.

    Does anyone mind if hackers outside the US are able to monitor every keystroke on your phone? It's not like anyone in our Government, Police, etc. carry cell phones.
  17. Ok it has been a week or so.
    lets see.
    Go to the company's main website and download a 19 page article read, it and read it again.
    Now Trevor and Dan Rosenberg had input into this article and it pretty much blows his whole youtube video out of the water.
    Now think about the fact that this researcher is a first level administrator and works for a company that does much the same thing.
    your eyes bulging yet?

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