Gigabyte removes leaking thermal paste from RTX 5000 GPUs, replaces it with thermal pads

DragonSlayer101

Posts: 956   +13
Staff
The big picture: Following multiple user complaints over several months, Gigabyte has finally discontinued the use of a controversial thermal compound that was reportedly leaking from its RTX 5000 and Radeon RX 9000 series graphics cards. The company has reportedly replaced the leaky paste with a more conventional thermal pad, similar to those found in most consumer GPUs.

An updated product page for the new RTX 5070 Ti WindForce OC V2 graphics card reveals that it retains most of the specifications of the existing OC SFF model, including the 2, 497 MHz factory boost and 16 GB of 28 Gbps GDDR7 memory on a 256-bit bus.

However, the listing makes no mention of the controversial "server-grade thermal conductive gel" used on the SFF model to cool the VRAM and Mosfets. This suggests that Gigabyte has listened to user feedback and replaced the problematic gel with a tried-and-tested thermal pad, making the V2 the first RTX 5000-series card from Gigabyte to ship without the new compound.

The V2 also introduces a few other changes compared with the SFF model, including a 43 mm shorter form factor, smaller 80 mm fans, and different screw hole locations on the back of the card. Another notable change is the removal of the dual-BIOS functionality.

Complaints about the leaking thermal gel began circulating earlier this year, as users flooded social media and online forums with reports of the issue. While Gigabyte initially dismissed these reports as a "cosmetic issue," the company was eventually forced to acknowledge the problem, stating that the leakage resulted from an excessive application of the gel during production.

Gigabyte claimed that the leakage would not affect the card's performance. However, users who removed the gel and replaced it with thermal pads reported temperature improvements of up to 7  degrees C.

Other users described similar experiences, noting that the VRAM in their systems was at risk of overheating after most of the thermal paste leaked out within days, leaving exposed metal surfaces in direct contact.

Gigabyte began using the new thermal compound in its RTX 5000- and Radeon RX 9000-series graphics cards earlier this year, promoting it as offering lower temperatures and better performance than traditional thermal pads. Complaints started pouring in almost immediately, particularly from owners of vertically mounted cards, who reported unexpected leakage.

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Don't companies test products anymore before releasing it to the public?

I mean how did they miss this? If anyone of the QC people had this for a week they would have noticed a big problem with goo coming out of the GPU's.

 
Don't companies test products anymore before releasing it to the public?

I mean how did they miss this? If anyone of the QC people had this for a week they would have noticed a big problem with goo coming out of the GPU's.
Seems not even the $4000 5090 matrix is plagued with quality control issues from liquid metal to misaligned of power ports. 😳

Misaligned 12V-2x6 port leaves $4000 ROG Matrix RTX 5090 owner unable to connect cable - VideoCardz.com https://share.google/xiMRyfYTsIiZmpDdq
 
Why would they use paste there in the first place? It just makes no sense whatsoever. Sounds like they had a surplus and some genius manager thought "hmm we might as well". All for the year end's bonus, right? Clowns.
 
Why would they use paste there in the first place? It just makes no sense whatsoever. Sounds like they had a surplus and some genius manager thought "hmm we might as well". All for the year end's bonus, right? Clowns.
Because pastes typically outperform pads? Using brain hard!
But it was thermal putty, not the paste, no?
What's the difference?
Don't companies test products anymore before releasing it to the public?

I mean how did they miss this? If anyone of the QC people had this for a week they would have noticed a big problem with goo coming out of the GPU's.
What percentage of gamers use it in a vertical orientation VS horizontal? How long does it take the problem to show up? For all we know they made it through testing with no issues.
 
I am not sure about the quality of the thermal gel. In general, thermal putty don’t melt and drip due to heat, unlike in this case.
 
Don't companies test products anymore before releasing it to the public?

I mean how did they miss this? If anyone of the QC people had this for a week they would have noticed a big problem with goo coming out of the GPU's.

This is *exactly* what I was going to write... QC? Who bothers with that any more apparently? Release the freakin' product and let the customers do the testing!
This is so easy to notice that it is clear nobody cared to make sure everything was ok before release. Shameful.
 
Because pastes typically outperform pads? Using brain hard!
What's the difference?
What percentage of gamers use it in a vertical orientation VS horizontal? How long does it take the problem to show up? For all we know they made it through testing with no issues.

They tested it, but not for long enough apparently. Even if the phenomenon appars progressively, it is fast enough to be noticed. I hope they test their products for more than a few minutes...
 
Hearing about the thermal putty leaking out of cards was why I avoided buying theirs. Instead, I found out that Zotac uses sh!t fans.....
 
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