Solved Help needed for 100% processor usage.

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Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following
Code:
:OTL
IE - HKCU\..\URLSearchHook: {752929fc-c897-4620-9fa8-0303247277e2} - No CLSID value found
IE - HKCU\..\URLSearchHook: {CA3EB689-8F09-4026-AA10-B9534C691CE0} - No CLSID value found
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyOverride" = *.local;192.168.*.*
FF - user.js - File not found
FF:64bit: - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\Windows\system32\Macromed\Flash\NPSWF64_11_8_800_94.dll File not found
FF - HKLM\Software\MozillaPlugins\@Apple.com/iTunes,version=: File not found
FF - HKLM\Software\MozillaPlugins\@ConservativeTalkNow_4n.com/Plugin: C:\Program Files (x86)\ConservativeTalkNow_4n\bar\1.bin\NP4nStub.dll File not found
FF - HKLM\Software\MozillaPlugins\@oberon-media.com/ONCAdapter: C:\Program Files (x86)\Common Files\Oberon Media\NCAdapter\1.0.0.8\npapicomadapter.dll File not found
CHR - plugin: Conduit Chrome Plugin (Enabled) = C:\Users\DEBBYSDELL\AppData\Local\Google\Chrome\User Data\Default\Extensions\ahilkiibpgjnonbhdfkkgjddddmapala\2.3.15.10_0\plugins/ConduitChromeApiPlugin.dll
O4 - HKLM..\Run: [FAStartup] File not found
O8:64bit: - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200 File not found
O15 - HKCU\..Trusted Domains: sparkpeople.com ([recipes] http in Trusted sites)
O15 - HKCU\..Trusted Domains: verizonwireless.com ([www] https in Trusted sites)
O18:64bit: - Protocol\Handler\ms-help - No CLSID value found
O18:64bit: - Protocol\Handler\skype4com - No CLSID value found
O18:64bit: - Protocol\Handler\wlmailhtml - No CLSID value found
O18:64bit: - Protocol\Handler\wlpg - No CLSID value found
O21:64bit: - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
@Alternate Data Stream - 892 bytes -> C:\Users\DEBBYSDELL\Documents\Invoice from Family Technical Services 1516 900611.eml:OECustomProperty

:Services

:Reg

:Files
C:\FRST

:Commands
[purity]
[emptytemp]
[emptyjava]
[emptyflash]
[Reboot]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
  • You will get a log that shows the results of the fix. Please post it.

NOTE. If for any reason OTL stalls (most likely at "killing processes..." step) run the fix from safe mode.
Last scans....

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Download Security Check from here or here and save it to your Desktop.
  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.


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Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

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Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
  • Double click on TFC.exe to run the program.
  • Click on Start button to begin cleaning process.
  • TFC will close all running programs, and it may ask you to restart computer.

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Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • NOTE. If Eset won't find any threats, it won't produce any log.
 
All processes killed
========== OTL ==========
Registry value HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks\\{752929fc-c897-4620-9fa8-0303247277e2} deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{752929fc-c897-4620-9fa8-0303247277e2}\ not found.
Registry key HKEY_CURRENT_USER\SOFTWARE\Classes\CLSID\{752929fc-c897-4620-9fa8-0303247277e2}\ deleted successfully.
Registry value HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks\\{CA3EB689-8F09-4026-AA10-B9534C691CE0} deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CA3EB689-8F09-4026-AA10-B9534C691CE0}\ not found.
HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\\ProxyOverride| /E : value set successfully!
64bit-Registry key HKEY_LOCAL_MACHINE\Software\MozillaPlugins\@adobe.com/FlashPlayer\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\Software\MozillaPlugins\@Apple.com/iTunes,version=\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\Software\MozillaPlugins\@ConservativeTalkNow_4n.com/Plugin\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\Software\MozillaPlugins\@oberon-media.com/ONCAdapter\ deleted successfully.
File C:\Users\DEBBYSDELL\AppData\Local\Google\Chrome\User Data\Default\Extensions\ahilkiibpgjnonbhdfkkgjddddmapala\2.3.15.10_0\plugins/ConduitChromeApiPlugin.dll not found.
Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\\FAStartup deleted successfully.
64bit-Registry key HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\MenuExt\Add to Google Photos Screensa&ver\ deleted successfully.
Registry key HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\sparkpeople.com\recipes\ deleted successfully.
Registry key HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\verizonwireless.com\www\ deleted successfully.
64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\ms-help\ deleted successfully.
File Protocol\Handler\ms-help - No CLSID value found not found.
64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\skype4com\ deleted successfully.
File Protocol\Handler\skype4com - No CLSID value found not found.
64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\wlmailhtml\ deleted successfully.
File Protocol\Handler\wlmailhtml - No CLSID value found not found.
64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\PROTOCOLS\Handler\wlpg\ deleted successfully.
File Protocol\Handler\wlpg - No CLSID value found not found.
64bit-Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\\WebCheck deleted successfully.
64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E6FB5E20-DE35-11CF-9C87-00AA005127ED}\ not found.
Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\\WebCheck deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{E6FB5E20-DE35-11CF-9C87-00AA005127ED}\ not found.
ADS C:\Users\DEBBYSDELL\Documents\Invoice from Family Technical Services 1516 900611.eml:OECustomProperty deleted successfully.
========== SERVICES/DRIVERS ==========
========== REGISTRY ==========
========== FILES ==========
C:\FRST\Quarantine folder moved successfully.
C:\FRST\Logs folder moved successfully.
C:\FRST\Hives\Users\00000002 folder moved successfully.
C:\FRST\Hives\Users\00000001 folder moved successfully.
C:\FRST\Hives\Users folder moved successfully.
C:\FRST\Hives folder moved successfully.
C:\FRST folder moved successfully.
========== COMMANDS ==========

[EMPTYTEMP]

User: Administrator
->Temp folder emptied: 0 bytes

User: All Users

User: DEBBYSDELL
->Temp folder emptied: 2417987 bytes
->Temporary Internet Files folder emptied: 236909429 bytes
->Java cache emptied: 2948592 bytes
->FireFox cache emptied: 72862303 bytes
->Google Chrome cache emptied: 0 bytes
->Flash cache emptied: 3858 bytes

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 67 bytes
->Flash cache emptied: 56475 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: LogMeInRemoteUser
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 67 bytes
->Flash cache emptied: 56475 bytes

User: Public
->Temp folder emptied: 0 bytes

User: TEMP
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: UpdatusUser
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 67 bytes
->Flash cache emptied: 56468 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 46110 bytes
%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 36045795 bytes
%systemroot%\sysnative\config\systemprofile\AppData\LocalLow\Sun\Java\Deployment folder emptied: 757 bytes
RecycleBin emptied: 0 bytes

Total Files Cleaned = 335.00 mb


[EMPTYJAVA]

User: Administrator

User: All Users

User: DEBBYSDELL
->Java cache emptied: 0 bytes

User: Default

User: Default User

User: LogMeInRemoteUser

User: Public

User: TEMP

User: UpdatusUser

Total Java Files Cleaned = 0.00 mb


[EMPTYFLASH]

User: Administrator

User: All Users

User: DEBBYSDELL
->Flash cache emptied: 0 bytes

User: Default
->Flash cache emptied: 0 bytes

User: Default User
->Flash cache emptied: 0 bytes

User: LogMeInRemoteUser
->Flash cache emptied: 0 bytes

User: Public

User: TEMP

User: UpdatusUser
->Flash cache emptied: 0 bytes

Total Flash Files Cleaned = 0.00 mb


OTL by OldTimer - Version 3.2.69.0 log created on 09012013_051051
Files\Folders moved on Reboot...
C:\Users\DEBBYSDELL\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully.
File\Folder C:\Users\DEBBYSDELL\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Word\~WRS{6D07A7D8-DB13-49E4-8086-586686A59261}.tmp not found!
File\Folder C:\Users\DEBBYSDELL\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Word\~WRS{77D1A4BB-C76D-4D3C-B121-AF3D6233D138}.tmp not found!
File\Folder C:\Users\DEBBYSDELL\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Word\~WRS{B4B65F28-7CEF-44EC-87C6-7CEFD085E76B}.tmp not found!
C:\Users\DEBBYSDELL\AppData\Local\Microsoft\Windows\Temporary Internet Files\counters.dat moved successfully.
File move failed. C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\counters.dat scheduled to be moved on reboot.
PendingFileRenameOperations files...
Registry entries deleted on Reboot...
 
Results of screen317's Security Check version 0.99.73
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 10
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Microsoft Security Essentials
Antivirus up to date!
`````````Anti-malware/Other Utilities Check:`````````
Malwarebytes Anti-Malware version 1.75.0.1300
Java 7 Update 25
Adobe Flash Player 11.8.800.94
Adobe Reader XI
Mozilla Firefox (23.0.1)
Google Chrome 29.0.1547.57
Google Chrome 29.0.1547.62
````````Process Check: objlist.exe by Laurent````````
Microsoft Security Essentials MSMpEng.exe
Microsoft Security Essentials msseces.exe
Malwarebytes Anti-Malware mbamservice.exe
Malwarebytes Anti-Malware mbamgui.exe
Malwarebytes' Anti-Malware mbamscheduler.exe
MediaMall MediaMallServer.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````
 
Farbar Service Scanner Version: 28-08-2013
Ran by DEBBYSDELL (administrator) on 01-09-2013 at 06:04:51
Running from "C:\Users\DEBBYSDELL\Desktop"
Microsoft Windows 7 Ultimate Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************
Internet Services:
============
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.

Windows Firewall:
=============
Firewall Disabled Policy:
==================

System Restore:
============
System Restore Disabled Policy:
========================

Action Center:
============

Windows Update:
============
Windows Autoupdate Disabled Policy:
============================

Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.

Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1

Other Services:
==============

File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit

**** End of log ****
 
I did all the rest of the scans posted, the ones that gave logs and the last scan Eset found no infections. (it scanned for about 5.5 hours.) Thank-you! Should I keep all these programs that I downloaded during this process? What antivirus and anti-adware program is the best? Again Thank-you, I really appreciate all the time you have taken to help me.
 
Your computer is clean

1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

Run OTL

  • Under the Custom Scans/Fixes box at the bottom, paste in the following:

Code:
:OTL
:Commands
[purity]
[emptytemp]
[EMPTYFLASH]
[emptyjava]
[CLEARALLRESTOREPOINTS]
[Reboot]

  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
  • Post resulting log.

2. Now, we'll remove all tools, we used during our cleaning process

Clean up with OTL:

  • Double-click OTL.exe to start the program.
  • Close all other programs apart from OTL as this step will require a reboot
  • On the OTL main screen, press the CLEANUP button
  • Say Yes to the prompt and then allow the program to reboot your computer.

If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

3. Make sure Windows Updates are current.

4. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

5. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Launch a quick scan now" link)

6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

7. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

8. Run Temporary File Cleaner (TFC) weekly.

9. Download and install Secunia Personal Software Inspector (PSI): https://www.techspot.com/downloads/4898-secunia-personal-software-inspector-psi.html. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

10. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

11. (Windows XP only) Run defrag at your convenience.

12. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

13. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/

14. Please, let me know, how your computer is doing.
 
All processes killed
========== OTL ==========
========== COMMANDS ==========

[EMPTYTEMP]

User: Administrator
->Temp folder emptied: 0 bytes

User: All Users

User: DEBBYSDELL
->Temp folder emptied: 59834368 bytes
->Temporary Internet Files folder emptied: 147301542 bytes
->Java cache emptied: 0 bytes
->FireFox cache emptied: 0 bytes
->Google Chrome cache emptied: 0 bytes
->Flash cache emptied: 1346 bytes

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: LogMeInRemoteUser
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

User: Public
->Temp folder emptied: 0 bytes

User: TEMP
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: UpdatusUser
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 0 bytes
%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 128 bytes
%systemroot%\sysnative\config\systemprofile\AppData\LocalLow\Sun\Java\Deployment folder emptied: 0 bytes
RecycleBin emptied: 0 bytes

Total Files Cleaned = 198.00 mb


[EMPTYFLASH]

User: Administrator

User: All Users

User: DEBBYSDELL
->Flash cache emptied: 0 bytes

User: Default
->Flash cache emptied: 0 bytes

User: Default User
->Flash cache emptied: 0 bytes

User: LogMeInRemoteUser
->Flash cache emptied: 0 bytes

User: Public

User: TEMP

User: UpdatusUser
->Flash cache emptied: 0 bytes

Total Flash Files Cleaned = 0.00 mb


[EMPTYJAVA]

User: Administrator

User: All Users

User: DEBBYSDELL
->Java cache emptied: 0 bytes

User: Default

User: Default User

User: LogMeInRemoteUser

User: Public

User: TEMP

User: UpdatusUser

Total Java Files Cleaned = 0.00 mb

Restore point Set: OTL Restore Point

OTL by OldTimer - Version 3.2.69.0 log created on 09012013_191036
Files\Folders moved on Reboot...
C:\Users\DEBBYSDELL\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully.
File\Folder C:\Users\DEBBYSDELL\AppData\Local\Temp\~PI1049.tmp not found!
File\Folder C:\Users\DEBBYSDELL\AppData\Local\Temp\~PI17F9.tmp not found!
File\Folder C:\Users\DEBBYSDELL\AppData\Local\Temp\~PI1D58.tmp not found!
File\Folder C:\Users\DEBBYSDELL\AppData\Local\Temp\~PI54CD.tmp not found!
File\Folder C:\Users\DEBBYSDELL\AppData\Local\Temp\~PI54CE.tmp not found!
File\Folder C:\Users\DEBBYSDELL\AppData\Local\Temp\~PI5A34.tmp not found!
File\Folder C:\Users\DEBBYSDELL\AppData\Local\Temp\~PI6655.tmp not found!
File\Folder C:\Users\DEBBYSDELL\AppData\Local\Temp\~PI8396.tmp not found!
File\Folder C:\Users\DEBBYSDELL\AppData\Local\Temp\~PI92BD.tmp not found!
File\Folder C:\Users\DEBBYSDELL\AppData\Local\Temp\~PI9911.tmp not found!
File\Folder C:\Users\DEBBYSDELL\AppData\Local\Temp\~PI9EB6.tmp not found!
File\Folder C:\Users\DEBBYSDELL\AppData\Local\Temp\~PIAD41.tmp not found!
File\Folder C:\Users\DEBBYSDELL\AppData\Local\Temp\~PIBB28.tmp not found!
File\Folder C:\Users\DEBBYSDELL\AppData\Local\Temp\~PIBDD8.tmp not found!
File\Folder C:\Users\DEBBYSDELL\AppData\Local\Temp\~PIC161.tmp not found!
File\Folder C:\Users\DEBBYSDELL\AppData\Local\Temp\~PIE506.tmp not found!
File\Folder C:\Users\DEBBYSDELL\AppData\Local\Temp\~PIF54F.tmp not found!
File\Folder C:\Users\DEBBYSDELL\AppData\Local\Temp\~PIF550.tmp not found!
File\Folder C:\Users\DEBBYSDELL\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Word\~WRS{3112E210-6037-42E0-927A-73A1F04FA012}.tmp not found!
File\Folder C:\Users\DEBBYSDELL\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Word\~WRS{BB8367F8-0CB5-4473-B6E3-17F38AB191E4}.tmp not found!
File\Folder C:\Users\DEBBYSDELL\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Word\~WRS{E81F281F-9269-4026-9D0A-15B4048E5DFD}.tmp not found!
C:\Users\DEBBYSDELL\AppData\Local\Microsoft\Windows\Temporary Internet Files\counters.dat moved successfully.
File move failed. C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\counters.dat scheduled to be moved on reboot.
PendingFileRenameOperations files...
Registry entries deleted on Reboot...
 
Please, let me know, how your computer is doing. I have done and read everything you sent in your last email. I have had some strange things happen.

[FONT=Arial]I tried to download and run [FONT=Arial]Secunia Personal Software Inspector (PSI) it downloaded fine but when trying to run it, it asked me to scan the computer which I believe is normal, but then had me scan it several more times. Down in the icon tray it says some programs have to be manually updated. However when I click on that it make the computer unresponsive. When I clicked on an icon all the icons disappeared off the desktop and I had to do a hard shutdown. Upon restarting it took a very long time for the desktop to come up. I uninstalled the program. [/FONT][/FONT]

[FONT=Arial]Right now I am running Internet Explorer; to write to you, watching a movie on my Roku, which is run by my computer, have my email program open, picasa3, One Note, Microsoft Word and the task manager to monitor the cpu usage. My usage is up at 92%. Picasa is using 12% and task manager 1% my instant back up is using from 3-7, One Note 1%, and Roxio burn launcher is using 1%.(I don’t know why that is doing anything.) Nothing else is registering on the processes. Is this normal? The movie is running fine not stopping to reload constantly, as it was doing before we started. [/FONT]

[FONT=Arial]I would like to reinstall RealPlayer. Would that be ok? I am also considering deleting programs that I seldom use or have duplicate functions. Would this make the computer run faster? [/FONT]
 
I am also considering deleting programs that I seldom use or have duplicate functions. Would this make the computer run faster?
[FONT=Arial]No. It'll only free some space.[/FONT]

[FONT=Arial][FONT=Arial][FONT=Arial]As for CPU usage....[/FONT][/FONT][/FONT]

Download Process Explorer: http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx
Unzip ProcessExplorer.zip, and double click on procexp.exe to run the program.
Click on View > Select Colunms.
In addition to already pre-selected options, make sure, the Command Line is selected, and press OK.
Go File>Save As, and save the report as Procexp.txt.
Attach the file to your next reply.
 
Process CPU Private Bytes Working Set PID Description Company Name Command Line
System Idle Process 4.66 0 K 24 K 0
System 0.86 316 K 9,576 K 4
Interrupts 0.76 0 K 0 K n/a Hardware Interrupts and DPCs
smss.exe 740 K 756 K 364
csrss.exe < 0.01 3,288 K 7,224 K 584
conhost.exe 1,464 K 1,960 K 1988
conhost.exe 1,516 K 3,316 K 6140
csrss.exe 0.15 4,608 K 8,152 K 668
wininit.exe 2,052 K 2,880 K 676
services.exe 8,252 K 11,704 K 772
svchost.exe 0.09 6,532 K 8,896 K 884 Host Process for Windows Services Microsoft Corporation C:\Windows\system32\svchost.exe -k DcomLaunch
unsecapp.exe 2,340 K 3,464 K 5240
WmiPrvSE.exe 6,760 K 8,980 K 5784
WmiPrvSE.exe 0.16 11,288 K 12,512 K 5800
unsecapp.exe 2,852 K 4,680 K 5152 Sink to receive asynchronous callbacks for WMI client application Microsoft Corporation C:\Windows\system32\wbem\unsecapp.exe -Embedding
dllhost.exe < 0.01 7,848 K 6,368 K 2020
dllhost.exe 3,572 K 6,076 K 5336
nvvsvc.exe 3,816 K 5,652 K 952 NVIDIA Driver Helper Service, Version 306.97 NVIDIA Corporation C:\Windows\system32\nvvsvc.exe
nvxdsync.exe 10,180 K 13,780 K 1388
nvtray.exe 57,160 K 55,088 K 2176 NVIDIA Settings NVIDIA Corporation "C:/Program Files/NVIDIA Corporation/Display/nvtray.exe" -user_has_logged_in 1
nvvsvc.exe < 0.01 7,280 K 7,272 K 1400
nvSCPAPISvr.exe 2,728 K 3,724 K 976 Stereo Vision Control Panel API Server NVIDIA Corporation C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
svchost.exe < 0.01 7,412 K 9,560 K 1020 Host Process for Windows Services Microsoft Corporation C:\Windows\system32\svchost.exe -k RPCSS
MsMpEng.exe 9.99 91,684 K 77,488 K 436 Antimalware Service Executable Microsoft Corporation "C:\Program Files\Microsoft Security Client\MsMpEng.exe"
svchost.exe 25,232 K 22,216 K 1004 Host Process for Windows Services Microsoft Corporation C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
audiodg.exe 18,980 K 19,452 K 10436
svchost.exe 0.19 252,468 K 249,004 K 1052 Host Process for Windows Services Microsoft Corporation C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
dwm.exe 0.24 63,408 K 73,000 K 1944 Desktop Window Manager Microsoft Corporation "C:\Windows\system32\Dwm.exe"
wlanext.exe 11,308 K 11,176 K 1980
FAService.exe 0.01 13,220 K 12,348 K 1084 FastAccess Sensible Vision "c:\Program Files (x86)\Sensible Vision\Fast Access\FAService.exe"
svchost.exe < 0.01 20,464 K 26,048 K 1180 Host Process for Windows Services Microsoft Corporation C:\Windows\system32\svchost.exe -k LocalService
svchost.exe 0.05 54,848 K 50,056 K 1204 Host Process for Windows Services Microsoft Corporation C:\Windows\system32\svchost.exe -k netsvcs
DockLogin.exe 1,280 K 2,364 K 1440 Dock Login Service Stardock Corporation C:\Program Files\Dell\DellDock\DockLogin.exe
svchost.exe < 0.01 34,820 K 34,512 K 1576 Host Process for Windows Services Microsoft Corporation C:\Windows\system32\svchost.exe -k NetworkService
spoolsv.exe < 0.01 13,928 K 14,548 K 1176 Spooler SubSystem App Microsoft Corporation C:\Windows\System32\spoolsv.exe
svchost.exe 39,300 K 36,952 K 1648 Host Process for Windows Services Microsoft Corporation C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
ACService.exe 1,476 K 2,212 K 2084 ArcSoft Connect Service ArcSoft Inc. C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
taskhost.exe 0.01 16,640 K 15,808 K 2116 Host Process for Windows Tasks Microsoft Corporation "taskhost.exe"
armsvc.exe 1,328 K 2,112 K 2244 Adobe Acrobat Update Service Adobe Systems Incorporated "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe"
AERTSr64.exe 1,852 K 1,836 K 2348 Andrea filters APO access service (64-bit) Andrea Electronics Corporation C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe
AppleMobileDeviceService.exe < 0.01 3,284 K 5,260 K 2380 MobileDeviceService Apple Inc. "C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe"
mDNSResponder.exe < 0.01 3,120 K 4,416 K 2528 Bonjour Service Apple Inc. "C:\Program Files\Bonjour\mDNSResponder.exe"
btwdins.exe 3,148 K 3,608 K 2564 Bluetooth Support Server Broadcom Corporation. c:\Program Files\WIDCOMM\Bluetooth Software\btwdins.exe
svchost.exe < 0.01 11,176 K 16,612 K 2656 Host Process for Windows Services Microsoft Corporation C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
EKAiOHostService.exe < 0.01 44,396 K 34,224 K 2904 EKAiOHostService Module for Kodak AiO Printers Eastman Kodak Company C:\Program Files (x86)\Kodak\AiO\Center\EKAiOHostService.exe
EKPrinterSDK.exe 2,300 K 3,324 K 3156 Status Monitor SDK for KODAK AiO Printer (32-Bit Intel(R) Pentium(TM) 4 Optimized Build) Eastman Kodak Company "C:\Program Files (x86)\Kodak\AiO\StatusMonitor\EKPrinterSDK.exe"
LMIGuardianSvc.exe < 0.01 4,208 K 4,320 K 3228 LMIGuardianSvc LogMeIn, Inc. "C:\Program Files (x86)\LogMeIn\x64\LMIGuardianSvc.exe"
ramaint.exe 2,936 K 3,360 K 3396 LogMeIn Maintenance Service LogMeIn, Inc. "C:\Program Files (x86)\LogMeIn\x64\RaMaint.exe"
LogMeIn.exe < 0.01 20,480 K 17,688 K 3440 LogMeIn LogMeIn, Inc. "C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe"
mbamscheduler.exe 2,768 K 3,356 K 3684 Malwarebytes Anti-Malware Malwarebytes Corporation "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe"
mbamservice.exe 151,204 K 63,692 K 3780 Malwarebytes Anti-Malware Malwarebytes Corporation "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe"
mbamgui.exe < 0.01 4,248 K 5,864 K 3888 Malwarebytes Anti-Malware Malwarebytes Corporation "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
MediaMallServer.exe 0.66 140,208 K 103,736 K 4008 PlayOn Server MediaMall Technologies, Inc. "C:\Program Files (x86)\MediaMall\MediaMallServer.exe"
MediaMallServer.exe 39.52 137,068 K 118,452 K 3024
MemeoBackgroundService.exe 27,420 K 12,544 K 4596 MemeoBackgroundService Memeo C:\Program Files (x86)\Memeo\AutoBackup\MemeoBackgroundService.exe
MotoHelperService.exe 3,468 K 4,524 K 4752 MotoHelper Service Motorola Mobility LLC C:\Program Files (x86)\Motorola Mobility\Motorola Device Manager\MotoHelperService.exe
MotoHelperAgent.exe 3,888 K 6,056 K 4604 MotoHelperAgent Motorola Mobility LLC "C:\Program Files (x86)\Motorola Mobility\Motorola Device Manager\MotoHelperAgent.exe"
ForwardDaemon.exe 1,804 K 2,732 K 4456 ForwardDemon Motorola C:\Program Files (x86)\Motorola\MotForwardDaemon\ForwardDaemon.exe
RegSrvc.exe 3,136 K 3,924 K 4852 Intel(R) PROSet/Wireless Registry Service Intel(R) Corporation C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
SeagateDashboardService.exe < 0.01 25,964 K 15,496 K 4848 MemeoDashboardService Memeo C:\Program Files (x86)\Seagate\Seagate Dashboard\SeagateDashboardService.exe
sprtsvc.exe 6,596 K 1,724 K 4760 SupportSoft Agent Service SupportSoft, Inc. "C:\Program Files (x86)\Dell Support Center\bin\sprtsvc.exe" /service /P DellSupportCenter
svchost.exe 2,436 K 3,276 K 1840 Host Process for Windows Services Microsoft Corporation C:\Windows\system32\svchost.exe -k imgsvc
AppSrv.exe < 0.01 20,200 K 10,644 K 4332 WiMAX SDK service for Intel(R) PROSet/Wireless WiMAX Software Intel(R) Corporation "C:\Program Files\Intel\WiMAX\Bin\AppSrv.exe"
WLIDSVC.EXE < 0.01 7,416 K 9,276 K 5540 "C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE"
WLIDSVCM.EXE 2,072 K 2,172 K 5428
DMAgent.exe 7,196 K 6,532 K 5652 Red Bend Device Management Service for Intel(R) PROSet/Wireless WiMAX Software Red Bend Ltd. "C:\Program Files\Intel\WiMAX\Bin\DMAgent.exe"
EvtEng.exe < 0.01 14,584 K 13,652 K 5196 Intel(R) PROSet/Wireless Event Log Service Intel(R) Corporation C:\Program Files\Intel\WiFi\bin\EvtEng.exe
iPodService.exe < 0.01 3,516 K 4,732 K 5644 iPodService Module (64-bit) Apple Inc. "C:\Program Files\iPod\bin\iPodService.exe"
NisSrv.exe 9,916 K 3,176 K 3544 Microsoft Network Realtime Inspection Service Microsoft Corporation "C:\Program Files\Microsoft Security Client\NisSrv.exe"
svchost.exe 3,232 K 4,460 K 3732 Host Process for Windows Services Microsoft Corporation C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
wmpnetwk.exe 19.05 2,533,700 K 2,501,308 K 6044 Windows Media Player Network Sharing Service Microsoft Corporation "C:\Program Files\Windows Media Player\wmpnetwk.exe"
SearchIndexer.exe 0.68 76,912 K 69,528 K 6480 Microsoft Windows Search Indexer Microsoft Corporation C:\Windows\system32\SearchIndexer.exe /Embedding
IntuitUpdateService.exe 21,056 K 1,588 K 944 Intuit Update Service Intuit Inc. "C:\Program Files (x86)\Common Files\Intuit\Update Service\IntuitUpdateService.exe"
svchost.exe 2,052 K 3,136 K 5020 Host Process for Windows Services Microsoft Corporation C:\Windows\system32\svchost.exe -k SDRSVC
OSPPSVC.EXE 7,840 K 12,108 K 7544 "C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE"
IntuitUpdateService.exe 37,684 K 9,900 K 6696 Intuit Update Service Intuit Inc. "C:\Program Files (x86)\Common Files\Intuit\Update Service v4\IntuitUpdateService.exe"
svchost.exe < 0.01 13,844 K 13,524 K 4244 Host Process for Windows Services Microsoft Corporation C:\Windows\System32\svchost.exe -k LocalServicePeerNet
LMS.exe 0.02 2,884 K 4,200 K 7260 Local Manageability Service Intel Corporation C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
UNS.exe < 0.01 6,012 K 8,028 K 6084 User Notification Service Intel Corporation "C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe"
lsass.exe 0.02 9,400 K 13,716 K 780 Local Security Authority Process Microsoft Corporation C:\Windows\System32\lsass.exe
lsm.exe 3,344 K 3,424 K 788
winlogon.exe 4,360 K 5,188 K 724
explorer.exe 0.05 115,452 K 104,652 K 1972 Windows Explorer Microsoft Corporation C:\Windows\Explorer.EXE
SynTPEnh.exe < 0.01 10,064 K 9,744 K 2824 Synaptics TouchPad Enhancements Synaptics Incorporated "C:\Program Files\Synaptics\SynTP\SynTPEnh.exe"
SynTPHelper.exe 2,348 K 2,440 K 7012
RtkNGUI64.exe 11,340 K 6,748 K 2832 Realtek HD Audio Manager Realtek Semiconductor "C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe" -s
RAVBg64.exe 11,704 K 6,952 K 2848 HD Audio Background Process Realtek Semiconductor "C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe" /MAXX3
FF_Protection.exe 0.03 2,772 K 4,724 K 3064 FF_Protection MFC Application "C:\Program Files (x86)\STMicroelectronics\AccelerometerP11\FF_Protection.exe"
iFrmewrk.exe 15,180 K 15,892 K 2080 Intel(R) PROSet/Wireless Framework Intel(R) Corporation "C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe" /tf Intel Wireless Tray
LogMeInSystray.exe 0.01 6,452 K 9,800 K 1480 LogMeIn Desktop Application LogMeIn, Inc. "C:\Program Files (x86)\LogMeIn\x64\LogMeInSystray.exe"
EKIJ5000MUI.exe 4,468 K 6,740 K 2812 Status Monitor for KODAK AiO Printer (64-Bit AMD Athlon(TM)/Opteron(TM) Build) Eastman Kodak Company "C:\Windows\System32\spool\drivers\x64\3\EKIJ5000MUI.exe"
msseces.exe 7,256 K 8,616 K 3136 Microsoft Security Client User Interface Microsoft Corporation "C:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
SansaDispatch.exe < 0.01 4,524 K 3,748 K 3420 Sansa Dispatcher SanDisk Corporation "C:\Users\DEBBYSDELL\AppData\Roaming\SanDisk\Sansa Updater\SansaDispatch.exe"
GoogleToolbarNotifier.exe < 0.01 3,556 K 844 K 3448 GoogleToolbarNotifier Google Inc. "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
BTTray.exe 8,388 K 8,704 K 3676 Bluetooth Tray Application Broadcom Corporation. "C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe"
rundll32.exe 1,740 K 3,388 K 3804 Windows host process (Rundll32) Microsoft Corporation C:\Windows\SysWOW64\RunDll32.exe "c:\Program Files\WIDCOMM\Bluetooth Software\SysWOW64\BtMmHook.dll",SetAndWaitBtMmHook
DellDock.exe 0.02 53,940 K 26,260 K 3820 Dell Dock Stardock Corporation "C:\Program Files\Dell\DellDock\DellDock.exe"
ONENOTEM.EXE 1,368 K 784 K 4016 Microsoft OneNote Quick Launcher Microsoft Corporation "C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE" /tsr
FreeCell.exe 0.14 58,652 K 54,320 K 6200 Executable for FreeCell Game Microsoft Corporation "C:\Program Files\Microsoft Games\FreeCell\FreeCell.exe"
OUTLOOK.EXE 0.10 90,860 K 130,384 K 7816 Microsoft Outlook Microsoft Corporation "C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE"
Picasa3.exe 11.84 72,044 K 84,072 K 5972 Picasa Google Inc. "C:\Program Files (x86)\Google\Picasa3\Picasa3.exe"
taskmgr.exe 0.11 4,476 K 12,688 K 10920 Windows Task Manager Microsoft Corporation "C:\Windows\System32\taskmgr.exe"
procexp.exe 2,788 K 8,036 K 9688 Sysinternals Process Explorer Sysinternals - www.sysinternals.com "C:\Users\DEBBYSDELL\Desktop\New folder\procexp.exe"
procexp64.exe 0.77 47,776 K 52,676 K 9620 Sysinternals Process Explorer Sysinternals - www.sysinternals.com "C:\Users\DEBBYSDELL\Desktop\New folder\procexp.exe"
iexplore.exe 0.02 10,812 K 28,824 K 11060 Internet Explorer Microsoft Corporation "C:\Program Files\Internet Explorer\iexplore.exe"
iexplore.exe 0.22 97,712 K 109,412 K 4660 Internet Explorer Microsoft Corporation "C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE" SCODEF:11060 CREDAT:78849 /prefetch:2
GoogleToolbarUser_32.exe < 0.01 6,508 K 13,192 K 4828 Google Toolbar Broker Google Inc. "C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbarUser_32.exe"
iexplore.exe 0.38 143,280 K 152,096 K 7156 Internet Explorer Microsoft Corporation "C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE" SCODEF:11060 CREDAT:209941 /prefetch:2
WiMAXCU.exe 0.01 43,356 K 26,588 K 3620 Intel® PROSet/Wireless WiMAX Connection Utility Intel® Corporation "C:\Program Files\Intel\WiMAX\bin\wimaxcu.exe" /tasktray /nosplash /immediate
brs.exe 1,408 K 2,760 K 3772 brs cyberlink "C:\Program Files (x86)\CyberLink\Shared files\brs.exe"
WebcamDell2.exe 30,952 K 6,340 K 4036 WebcamDell2.exe Creative Technology Ltd "C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" /mode2
RoxioBurnLauncher.exe 1.07 4,296 K 6,412 K 3360 Roxio Burn Launcher "C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe"
FATrayMon.exe 1,716 K 3,140 K 3416 FATrayMon Sensible Vision "C:\Program Files (x86)\Sensible Vision\Fast Access\FATrayMon.exe"
FATrayAlert.exe 0.03 4,836 K 5,988 K 3728 FATrayAlert Application Sensible Vision FATrayAlert.exe
IAStorIcon.exe < 0.01 24,024 K 17,924 K 4068 IAStorIcon Intel Corporation "C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe"
soffice.exe 1,212 K 1,872 K 2820 OpenOffice.org 3.3 OpenOffice.org "C:\Program Files (x86)\OpenOffice.org 3\program\soffice.exe" -quickstart
soffice.bin 15,584 K 23,520 K 3132 OpenOffice.org 3.3 OpenOffice.org "C:\Program Files (x86)\OpenOffice.org 3\program\soffice.exe" "-quickstart" "-env:OOO_CWD=2C:\\Program Files (x86)\\OpenOffice.org 3\\program"
nusb3mon.exe 2,312 K 3,892 K 588 USB 3.0 Monitor Renesas Electronics Corporation "C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe"
PDVD9Serv.exe 1,812 K 3,748 K 1604 PowerDVD RC Service CyberLink Corp. "C:\Program Files (x86)\CyberLink\PowerDVD9\PDVD9Serv.exe"
NkMonitor.exe 2,140 K 4,436 K 1264 Nikon Transfer Monitor Nikon Corporation "C:\Program Files (x86)\Common Files\Nikon\Monitor\NkMonitor.exe"
RIMBBLaunchAgent.exe 2,728 K 4,308 K 2800 Launch Agent Service Research In Motion Limited "C:\Program Files (x86)\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe"
FLVSrvc.exe < 0.01 1,656 K 3,152 K 4136 FLV Service for Freecorder Applian Technologies, Inc. "C:\Program Files (x86)\Freecorder\FLVSrvc.exe" /run
FTBCheckUpdates.exe 2,804 K 4,028 K 4664 MyHeritage Family Tree Builder check for updates MyHeritage "C:\Program Files (x86)\MyHeritage\Bin\FTBCheckUpdates.exe"
iTunesHelper.exe < 0.01 4,280 K 6,948 K 4112 iTunesHelper Apple Inc. "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
MemeoDashboard.exe 0.01 44,368 K 29,612 K 4776 Seagate Dashboard Memeo "C:\Program Files (x86)\Seagate\Seagate Dashboard\MemeoDashboard.exe" --silent --no_ui
HipServAgent.exe < 0.01 5,124 K 6,568 K 6288 GoFlex Home Agent Application Axentra Corporation "C:\Program Files (x86)\Seagate\Seagate Dashboard\HipServAgent\HipServAgent.exe" /helper AxentraDesktopHelper
sprtcmd.exe 16,584 K 2,964 K 4804 Dell Support Center Updates SupportSoft, Inc. "C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
InstantBackup.exe 8.07 71,524 K 38,556 K 4188 Memeo Instant Backup Client "C:\Program Files (x86)\Memeo\AutoBackup\InstantBackup.exe" --silent --no_ui
MemeoUpdater.exe 22,472 K 15,524 K 1720 MemeoUpdater Memeo Inc. "C:\Program Files (x86)\Memeo\AutoBackup\MemeoUpdater.exe"
ACDaemon.exe 6,524 K 14,356 K 8628 ArcSoft Connect Daemon ArcSoft Inc. ACDaemon.exe -m
ArcCon.ac 7,216 K 11,812 K 7784 ArcSoft Connect Notifier ArcSoft Inc. ArcCon.ac 197166 1
 
MediaMallServer.exe (part of PlayOn) accounts for 40% and WMPlayer for another 20%.
I'm assuming those are used for playing your video.
That may be quite normal as video operations are resources hungry.

If you don't use Roku is CPU usage normal?
 
Yes it seems to be but wmplayer is not used for the Roku as far as I know and I am not using it for any other thing. Playon is a Roku channel. I am playing the same movie as last night and the usage is only at 16 with picasa and internet explorer open. Basically the same set up I had last night and its doing great. So I am not sure why it is doing that.

Process CPU Private Bytes Working Set PID Description Company Name Command Line
System Idle Process 81.74 0 K 24 K 0
System 0.15 324 K 10,016 K 4
Interrupts 0.47 0 K 0 K n/a Hardware Interrupts and DPCs
smss.exe 740 K 756 K 364
csrss.exe < 0.01 4,184 K 7,780 K 584
conhost.exe 1,464 K 1,960 K 1988
csrss.exe 0.12 4,772 K 9,424 K 668
wininit.exe 2,052 K 2,880 K 676
services.exe 8,748 K 12,364 K 772
svchost.exe < 0.01 6,732 K 9,156 K 884 Host Process for Windows Services Microsoft Corporation C:\Windows\system32\svchost.exe -k DcomLaunch
unsecapp.exe 2,376 K 3,492 K 5240
WmiPrvSE.exe 6,580 K 8,924 K 5784
WmiPrvSE.exe 11,380 K 13,368 K 5800
unsecapp.exe 2,900 K 5,024 K 5152 Sink to receive asynchronous callbacks for WMI client application Microsoft Corporation C:\Windows\system32\wbem\unsecapp.exe -Embedding
dllhost.exe < 0.01 7,852 K 6,612 K 2020
dllhost.exe 3,572 K 6,076 K 5336
GoogleToolbarNotifier.exe < 0.01 4,824 K 3,004 K 14428 GoogleToolbarNotifier Google Inc. "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" -Embedding
nvvsvc.exe 3,828 K 5,672 K 952 NVIDIA Driver Helper Service, Version 306.97 NVIDIA Corporation C:\Windows\system32\nvvsvc.exe
nvxdsync.exe 10,188 K 13,884 K 1388
nvtray.exe 70,744 K 68,740 K 2176 NVIDIA Settings NVIDIA Corporation "C:/Program Files/NVIDIA Corporation/Display/nvtray.exe" -user_has_logged_in 1
nvvsvc.exe < 0.01 7,280 K 7,272 K 1400
svchost.exe 7,724 K 9,848 K 1020 Host Process for Windows Services Microsoft Corporation C:\Windows\system32\svchost.exe -k RPCSS
MsMpEng.exe 0.01 88,480 K 75,716 K 436 Antimalware Service Executable Microsoft Corporation "C:\Program Files\Microsoft Security Client\MsMpEng.exe"
svchost.exe 25,484 K 22,668 K 1004 Host Process for Windows Services Microsoft Corporation C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
audiodg.exe 19,760 K 19,648 K 8960
svchost.exe 0.05 218,480 K 216,448 K 1052 Host Process for Windows Services Microsoft Corporation C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
dwm.exe 0.28 70,192 K 81,312 K 1944 Desktop Window Manager Microsoft Corporation "C:\Windows\system32\Dwm.exe"
wlanext.exe 11,312 K 11,180 K 1980
FAService.exe < 0.01 13,520 K 12,576 K 1084 FastAccess Sensible Vision "c:\Program Files (x86)\Sensible Vision\Fast Access\FAService.exe"
svchost.exe < 0.01 25,660 K 32,776 K 1180 Host Process for Windows Services Microsoft Corporation C:\Windows\system32\svchost.exe -k LocalService
svchost.exe 0.01 55,912 K 55,916 K 1204 Host Process for Windows Services Microsoft Corporation C:\Windows\system32\svchost.exe -k netsvcs
DockLogin.exe 1,280 K 2,364 K 1440 Dock Login Service Stardock Corporation C:\Program Files\Dell\DellDock\DockLogin.exe
svchost.exe < 0.01 37,376 K 35,848 K 1576 Host Process for Windows Services Microsoft Corporation C:\Windows\system32\svchost.exe -k NetworkService
spoolsv.exe 0.02 14,684 K 16,380 K 1176 Spooler SubSystem App Microsoft Corporation C:\Windows\System32\spoolsv.exe
svchost.exe 38,140 K 36,336 K 1648 Host Process for Windows Services Microsoft Corporation C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
ACService.exe 1,476 K 2,272 K 2084 ArcSoft Connect Service ArcSoft Inc. C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
taskhost.exe < 0.01 18,784 K 18,616 K 2116 Host Process for Windows Tasks Microsoft Corporation "taskhost.exe"
armsvc.exe 1,328 K 2,120 K 2244 Adobe Acrobat Update Service Adobe Systems Incorporated "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe"
AERTSr64.exe 1,852 K 1,836 K 2348 Andrea filters APO access service (64-bit) Andrea Electronics Corporation C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe
AppleMobileDeviceService.exe < 0.01 3,344 K 6,000 K 2380 MobileDeviceService Apple Inc. "C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe"
mDNSResponder.exe 3,124 K 4,432 K 2528 Bonjour Service Apple Inc. "C:\Program Files\Bonjour\mDNSResponder.exe"
btwdins.exe 3,148 K 3,608 K 2564 Bluetooth Support Server Broadcom Corporation. c:\Program Files\WIDCOMM\Bluetooth Software\btwdins.exe
svchost.exe < 0.01 14,144 K 19,264 K 2656 Host Process for Windows Services Microsoft Corporation C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
EKAiOHostService.exe 0.02 45,248 K 35,292 K 2904 EKAiOHostService Module for Kodak AiO Printers Eastman Kodak Company C:\Program Files (x86)\Kodak\AiO\Center\EKAiOHostService.exe
EKPrinterSDK.exe < 0.01 2,300 K 3,332 K 3156 Status Monitor SDK for KODAK AiO Printer (32-Bit Intel(R) Pentium(TM) 4 Optimized Build) Eastman Kodak Company "C:\Program Files (x86)\Kodak\AiO\StatusMonitor\EKPrinterSDK.exe"
LMIGuardianSvc.exe < 0.01 4,208 K 4,320 K 3228 LMIGuardianSvc LogMeIn, Inc. "C:\Program Files (x86)\LogMeIn\x64\LMIGuardianSvc.exe"
ramaint.exe 2,936 K 3,360 K 3396 LogMeIn Maintenance Service LogMeIn, Inc. "C:\Program Files (x86)\LogMeIn\x64\RaMaint.exe"
LogMeIn.exe < 0.01 20,616 K 18,004 K 3440 LogMeIn LogMeIn, Inc. "C:\Program Files (x86)\LogMeIn\x64\LogMeIn.exe"
mbamscheduler.exe 3,612 K 6,572 K 3684 Malwarebytes Anti-Malware Malwarebytes Corporation "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe"
mbamservice.exe 0.03 156,976 K 62,908 K 3780 Malwarebytes Anti-Malware Malwarebytes Corporation "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe"
MediaMallServer.exe 0.33 143,244 K 104,908 K 4008 PlayOn Server MediaMall Technologies, Inc. "C:\Program Files (x86)\MediaMall\MediaMallServer.exe"
MemeoBackgroundService.exe 27,420 K 12,544 K 4596 MemeoBackgroundService Memeo C:\Program Files (x86)\Memeo\AutoBackup\MemeoBackgroundService.exe
MotoHelperService.exe 3,468 K 5,112 K 4752 MotoHelper Service Motorola Mobility LLC C:\Program Files (x86)\Motorola Mobility\Motorola Device Manager\MotoHelperService.exe
ForwardDaemon.exe 1,804 K 2,736 K 4456 ForwardDemon Motorola C:\Program Files (x86)\Motorola\MotForwardDaemon\ForwardDaemon.exe
RegSrvc.exe 3,136 K 3,924 K 4852 Intel(R) PROSet/Wireless Registry Service Intel(R) Corporation C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
SeagateDashboardService.exe < 0.01 26,044 K 17,092 K 4848 MemeoDashboardService Memeo C:\Program Files (x86)\Seagate\Seagate Dashboard\SeagateDashboardService.exe
sprtsvc.exe 6,692 K 512 K 4760 SupportSoft Agent Service SupportSoft, Inc. "C:\Program Files (x86)\Dell Support Center\bin\sprtsvc.exe" /service /P DellSupportCenter
svchost.exe 2,436 K 3,276 K 1840 Host Process for Windows Services Microsoft Corporation C:\Windows\system32\svchost.exe -k imgsvc
AppSrv.exe < 0.01 20,200 K 10,812 K 4332 WiMAX SDK service for Intel(R) PROSet/Wireless WiMAX Software Intel(R) Corporation "C:\Program Files\Intel\WiMAX\Bin\AppSrv.exe"
WLIDSVC.EXE < 0.01 7,472 K 9,600 K 5540 "C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE"
WLIDSVCM.EXE 2,072 K 2,172 K 5428
DMAgent.exe 7,196 K 6,532 K 5652 Red Bend Device Management Service for Intel(R) PROSet/Wireless WiMAX Software Red Bend Ltd. "C:\Program Files\Intel\WiMAX\Bin\DMAgent.exe"
EvtEng.exe < 0.01 14,672 K 13,736 K 5196 Intel(R) PROSet/Wireless Event Log Service Intel(R) Corporation C:\Program Files\Intel\WiFi\bin\EvtEng.exe
iPodService.exe < 0.01 3,692 K 5,292 K 5644 iPodService Module (64-bit) Apple Inc. "C:\Program Files\iPod\bin\iPodService.exe"
NisSrv.exe 10,636 K 2,116 K 3544 Microsoft Network Realtime Inspection Service Microsoft Corporation "C:\Program Files\Microsoft Security Client\NisSrv.exe"
svchost.exe 3,232 K 4,460 K 3732 Host Process for Windows Services Microsoft Corporation C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
wmpnetwk.exe < 0.01 57,772 K 39,592 K 6044 Windows Media Player Network Sharing Service Microsoft Corporation "C:\Program Files\Windows Media Player\wmpnetwk.exe"
SearchIndexer.exe < 0.01 62,336 K 53,668 K 6480 Microsoft Windows Search Indexer Microsoft Corporation C:\Windows\system32\SearchIndexer.exe /Embedding
IntuitUpdateService.exe 21,184 K 6,448 K 944 Intuit Update Service Intuit Inc. "C:\Program Files (x86)\Common Files\Intuit\Update Service\IntuitUpdateService.exe"
svchost.exe 2,104 K 3,128 K 5020 Host Process for Windows Services Microsoft Corporation C:\Windows\system32\svchost.exe -k SDRSVC
OSPPSVC.EXE 7,840 K 12,096 K 7544 "C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE"
IntuitUpdateService.exe < 0.01 37,980 K 9,868 K 6696 Intuit Update Service Intuit Inc. "C:\Program Files (x86)\Common Files\Intuit\Update Service v4\IntuitUpdateService.exe"
svchost.exe < 0.01 14,896 K 14,804 K 4244 Host Process for Windows Services Microsoft Corporation C:\Windows\System32\svchost.exe -k LocalServicePeerNet
LMS.exe 0.01 3,620 K 4,896 K 7260 Local Manageability Service Intel Corporation C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
UNS.exe < 0.01 6,060 K 8,128 K 6084 User Notification Service Intel Corporation "C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe"
lsass.exe 0.14 9,612 K 13,952 K 780 Local Security Authority Process Microsoft Corporation C:\Windows\System32\lsass.exe
lsm.exe 3,356 K 3,448 K 788
winlogon.exe 4,360 K 5,364 K 724
explorer.exe 0.05 77,536 K 108,872 K 1972 Windows Explorer Microsoft Corporation C:\Windows\Explorer.EXE
SynTPEnh.exe 0.47 10,064 K 9,844 K 2824 Synaptics TouchPad Enhancements Synaptics Incorporated "C:\Program Files\Synaptics\SynTP\SynTPEnh.exe"
SynTPHelper.exe 2,348 K 2,440 K 7012
RtkNGUI64.exe 11,340 K 6,748 K 2832 Realtek HD Audio Manager Realtek Semiconductor "C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe" -s
RAVBg64.exe 11,704 K 6,952 K 2848 HD Audio Background Process Realtek Semiconductor "C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe" /MAXX3
iFrmewrk.exe 15,348 K 16,068 K 2080 Intel(R) PROSet/Wireless Framework Intel(R) Corporation "C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe" /tf Intel Wireless Tray
LogMeInSystray.exe < 0.01 6,480 K 9,844 K 1480 LogMeIn Desktop Application LogMeIn, Inc. "C:\Program Files (x86)\LogMeIn\x64\LogMeInSystray.exe"
EKIJ5000MUI.exe 4,868 K 7,212 K 2812 Status Monitor for KODAK AiO Printer (64-Bit AMD Athlon(TM)/Opteron(TM) Build) Eastman Kodak Company "C:\Windows\System32\spool\drivers\x64\3\EKIJ5000MUI.exe"
msseces.exe 7,256 K 8,616 K 3136 Microsoft Security Client User Interface Microsoft Corporation "C:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
BTTray.exe 8,388 K 8,704 K 3676 Bluetooth Tray Application Broadcom Corporation. "C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe"
rundll32.exe 1,676 K 3,332 K 3804 Windows host process (Rundll32) Microsoft Corporation C:\Windows\SysWOW64\RunDll32.exe "c:\Program Files\WIDCOMM\Bluetooth Software\SysWOW64\BtMmHook.dll",SetAndWaitBtMmHook
DellDock.exe < 0.01 55,084 K 10,652 K 3820 Dell Dock Stardock Corporation "C:\Program Files\Dell\DellDock\DellDock.exe"
taskmgr.exe 0.04 4,920 K 13,820 K 10920 Windows Task Manager Microsoft Corporation "C:\Windows\System32\taskmgr.exe"
procexp.exe 2,796 K 8,024 K 11680 Sysinternals Process Explorer Sysinternals - www.sysinternals.com "C:\Users\DEBBYSDELL\Desktop\process exployer\procexp.exe"
procexp64.exe 3.05 34,408 K 55,740 K 6396 Sysinternals Process Explorer Sysinternals - www.sysinternals.com "C:\Users\DEBBYSDELL\Desktop\process exployer\procexp.exe"
FreeCell.exe 0.08 53,712 K 44,824 K 4092 Executable for FreeCell Game Microsoft Corporation "C:\Program Files\Microsoft Games\FreeCell\FreeCell.exe"
OUTLOOK.EXE 0.04 66,792 K 106,924 K 14356 Microsoft Outlook Microsoft Corporation "C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE"
iexplore.exe < 0.01 9,944 K 27,664 K 13392 Internet Explorer Microsoft Corporation "C:\Program Files\Internet Explorer\iexplore.exe" https://www.techspot.com/community/topics/help-needed-for-100-processor-usage.195896/unread
iexplore.exe 0.36 151,848 K 166,832 K 15320 Internet Explorer Microsoft Corporation "C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE" SCODEF:13392 CREDAT:78849 /prefetch:2
GoogleToolbarUser_32.exe 0.02 6,948 K 13,676 K 2196 Google Toolbar Broker Google Inc. "C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbarUser_32.exe"
Picasa3.exe 12.48 91,876 K 102,504 K 3360 Picasa Google Inc. "C:\Program Files (x86)\Google\Picasa3\Picasa3.exe"
WiMAXCU.exe < 0.01 43,548 K 26,980 K 3620 Intel® PROSet/Wireless WiMAX Connection Utility Intel® Corporation "C:\Program Files\Intel\WiMAX\bin\wimaxcu.exe" /tasktray /nosplash /immediate
 
It's not actually WMPLayer itself but Windows Media Player Network Sharing Service which must be involved with using Roku as right now it doesn't use any CPU resources.
Picasa is still using almost 13%.
Without it CPU usage would be at around 5% which is perfectly fine.

If you wish....

In this forum, we make sure, your computer is free of malware and your computer is clean :)
Because the access to malware forum is very limited, your best option is to create new topic about your current issue, at Windows section.
You'll get more attention.

Good luck :)
 
Ok Thank-you for all your help. I really appreciate it and the computer is running better most of the time. It was not running well at all when we started. I will go to the windows section. I am still getting 100% usage so somthing else is going on at lest some of the time. again I can't thank you enough for all your time and help!!!
 
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