I normally can use google to fix my viruses through the years but this one has me stumped. Its on my work laptop and its driving me insane. Attached is my HJT log. I would appreciate if someone could help me. Lots of redirecting of urls i type in. I figured it was the 'searchassistant" & 'customizesearch' lines in my HJT log but i cannot delete them or i just havent figured out how.
Help with redirecting
- Thread starter Armada74
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snowchick7669
Posts: 593 +0
Hi Armada74,
Before we can work to help solve this, it would be greatly appreciated if you can go through the 8 steps listed at the top of the forum. Just saves alot of time! And we get a better idea of what we are working with.
Then post all your logs back in this thread
Thanks
Before we can work to help solve this, it would be greatly appreciated if you can go through the 8 steps listed at the top of the forum. Just saves alot of time! And we get a better idea of what we are working with.
Then post all your logs back in this thread
Thanks
Hello. I have one problem. SuperAntiSpyware will not run. i already had this installed before all these problems and it had stopped working. I just re-download it but this one will not load either. I did the CCleaner & Malwarebytes. Any suggestions on the SuperAntiSpyware? i had to rename the Malwarebytes to .bat file in order for that to work.
snowchick7669
Posts: 593 +0
Hi Armada74,
Did you manage to get MBAM running? Sometimes spyware will stop certain programs running, but you can remove them with another program and then come back with another scan of SuperAntiSpyware. I'd suggest running all that you can without doing Super Anti Spyware, and then try again at the end.
Then you can post your logs, give me a shout if you run into anymore issues
Did you manage to get MBAM running? Sometimes spyware will stop certain programs running, but you can remove them with another program and then come back with another scan of SuperAntiSpyware. I'd suggest running all that you can without doing Super Anti Spyware, and then try again at the end.
Then you can post your logs, give me a shout if you run into anymore issues
snowchick7669
Posts: 593 +0
Sorry for the late reply
Does it give you an error when you run SuperAntispyware? Or just not run at all.
If it is spyware stopping this, then sometimes you can bypass this by redownloading the file and naming it something like 123.exe .
I would suggest running SDFix, here are the instructions to do so, you can then post the log up here
Will have a lookie at your HijackThis log and get back to you
Does it give you an error when you run SuperAntispyware? Or just not run at all.
If it is spyware stopping this, then sometimes you can bypass this by redownloading the file and naming it something like 123.exe .
I would suggest running SDFix, here are the instructions to do so, you can then post the log up here
Will have a lookie at your HijackThis log and get back to you
snowchick7669
Posts: 593 +0
Hi Armada74,
I would say it's safe to try a more deeper fix and go for ComboFix
The instructions are here
Please follow them carefully as ComboFix is a powerful program and if used incorrectly can cause damage.
Another tip is when downloading the program, rename it before you save it to desktop so that the spyware doesn't stop it from running. Try 123.exe for example.
Hope this helps!
I would say it's safe to try a more deeper fix and go for ComboFix
The instructions are here
Please follow them carefully as ComboFix is a powerful program and if used incorrectly can cause damage.
Another tip is when downloading the program, rename it before you save it to desktop so that the spyware doesn't stop it from running. Try 123.exe for example.
Hope this helps!
snowchick7669
Posts: 593 +0
Sorry in compliance with the guidelines of this forum, I'll step down from helping and leave this one to the Malware team.
Sorry for any inconvenience
Sorry for any inconvenience
Bobbye
Posts: 16,313 +36
Please wait for an experienced helper to recommend other cleaning programs. SDFix and Combofix should only be use with guidance.
Amanda, the HijackThis log shows that you are running both AVG and Kaspersky antivirus. Please decide which you want and uninstall the other.
O20 - AppInit_DLLs: C:\PROGRA~1\KASPER~1\KASPER~2\mzvkbd.dll,C:\PROGRA~1\KASPER~1\KASPER~2\mzvkbd3.dll,C:\PROGRA~1\KASPER~1\KASPER~2\adialhk.dll,C:\PROGRA~1\KASPER~1\KASPER~2\kloehk.dll,avgrsstx.dll
The KIS entries aren't correct, plus they are being followed by AVG. This may be the cause of the problem.
Please handle this. The try to run Superantispyware. IF there is still a problem, try to run it in Safe Mode. Rescan wit HijackThis when finished> include logs for both HJ and SAS.
SDFix doesn't work with Vista and so far, I don't see cause to run Combofix.
Amanda, the HijackThis log shows that you are running both AVG and Kaspersky antivirus. Please decide which you want and uninstall the other.
O20 - AppInit_DLLs: C:\PROGRA~1\KASPER~1\KASPER~2\mzvkbd.dll,C:\PROGRA~1\KASPER~1\KASPER~2\mzvkbd3.dll,C:\PROGRA~1\KASPER~1\KASPER~2\adialhk.dll,C:\PROGRA~1\KASPER~1\KASPER~2\kloehk.dll,avgrsstx.dll
The KIS entries aren't correct, plus they are being followed by AVG. This may be the cause of the problem.
Please handle this. The try to run Superantispyware. IF there is still a problem, try to run it in Safe Mode. Rescan wit HijackThis when finished> include logs for both HJ and SAS.
SDFix doesn't work with Vista and so far, I don't see cause to run Combofix.
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