Hi :
Your friend's computer appears to have 2 different antiVIRUS programs "running",
a security no-no . I see Yahoo's "ISafe", which is actually Computer Associates
e-Trust antiVIRUS program . Since apparently AVG is the desired antiVIRUS
program, everything associated with "ISafe" should be removed . In addition, I see
some remnants of Norton antivirus, meaning their "Norton Removal Tool" has most
likely NOT be run . There are several Sites where the "Removal Tool" is available
for FREE .
In addition, I see Uniblue's "Registry Booster"; this is considered mainly a "Registry
Cleaner", which has a lot more potential for harming a computer than helping it .
To see what experienced, trained, certified, Volunteer "Malware Removal
Specialists" called "Microsoft Most Valuable Professionals" think of these types of
program, read through the Info @
http://aumha.net/viewtopic.php?t=28099 .