HJT Log in Vista

By cyclometric ยท 14 replies
May 19, 2008
  1. Hi,

    I've been having issues with my Vista installation (Home Premium SP1). At least I think SP1 is installed. I installed it, it ran, didn't report problems until I noticed in the Windows Update CP that it said the install had failed. MS is working on it (at least, I've opened a support issue).

    Meanwhile, I suspect foul play somewhere else... maybe someone can review my HJT log and give me some direction? (hijackthis.log attached)

    Thank you,

    Will in (too) sunny California
  2. Blind Dragon

    Blind Dragon TS Evangelist Posts: 3,908

    Note for Vista: you need to run these utilties "As Administrator" in most cases. Right click the program executable and choose "Run as Administrator". If you do not do this, some of these utilities will fail to work, or fail to work properly. If you have any problems with any of the utilities you are asked to run, check that you ran the application as an Administrator.


    Download and Run ATF Cleaner
    Download ATF Cleaner by Atribune to your desktop.

    Double-click ATF Cleaner.exe to open it.

    Under Main choose:
    Windows Temp
    Current User Temp
    All Users Temp
    Temporary Internet Files
    Java Cache

    *The other boxes are optional*
    Then click the Empty Selected button.

    Firefox or Opera:
    Click Firefox or Opera at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

    Click Exit on the Main menu to close the program.


    Show hidden files in windows Vista
    To enable the viewing of Hidden files follow these steps:
    • Close all programs so that you are at your desktop.
    • Open the Control Panel menu and click Folder Options.
    • After the new window appears select the View tab.
    • Put a checkmark in the checkbox labeled Display the contents of system folders.
    • Under the Hidden files and folders section select the radio button labeled Show hidden files and folders.
    • Remove the checkmark from the checkbox labeled Hide file extensions for known file types.
    • Remove the checkmark from the checkbox labeled Hide protected operating system files.
    • Press the Apply button and then the OK button and exit My Computer.
    • Now your computer is configured to show all hidden files.


    Remove bad HijackThis entries
    • Run HijackThis
    • Click on the System Scan Only button
    • Put a check beside all of the items listed below (if present):

      O3 - Toolbar: (no name) - {90B8B761-DF2B-48AC-BBE0-BCC03A819B3B} - (no file)
      O4 - HKLM\..\Run: [WinSys2] C:\Windows\system32\startup.exe
    • Close all open windows and browsers/email, etc...
    • Click on the "Fix Checked" button
    • When completed, close the application.

    Malwarebytes' Anti-Malware

    • Please download Malwarebytes' Anti-Malware to your desktop.
    • Double-click mbam-setup.exe and follow the prompts to install the program.
    • At the end, be sure a checkmark is placed next to
      • Update Malwarebytes' Anti-Malware
      • and Launch Malwarebytes' Anti-Malware
    • then click Finish.
    • If an update is found, it will download and install the latest version.
    • Once the program has loaded, select Perform full scan, then click Scan.
    • When the scan is complete, click OK, then Show Results to view the results.
    • Be sure that everything is checked, and click Remove Selected.
    • When completed, a log will open in Notepad. Please attach this log with your reply
      • If you accidently close it, the log file is saved here and will be named like this:
      • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

    • Launch Malwarebytes' Anti-Malware
    • Select the More Tools Tab
    • Under FileASSASSIN select Run Tool
    • Navigate to C:\Windows\system32\startup.exe
    • Press Open
    • Close MBAM


    Please download ComboFix from Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    1. Please, never rename Combofix unless instructed.
    2. Close any open browsers.
    3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
      • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
      • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
      • Close any open browsers.
      • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
      • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
      • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    4. Double click on combofix.exe & follow the prompts.
    5. When finished, it will produce a report for you.
    6. Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.
    **Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**


    In your reply:
    1) MBAM log
    2) Combofix log
    3) Hijackthis log
  3. cyclometric

    cyclometric TS Rookie Topic Starter

    HJT on Vista, Round 2


    Thanks very much. I ran though all the steps and here are the logs as directed.

    I appreciate your help very much!

  4. Blind Dragon

    Blind Dragon TS Evangelist Posts: 3,908

    sorry need 1 more

    Run Kaspersky Online AV Scanner

    Order to use it you have to use Internet Explorer.
    Go to Kaspersky and click the Accept button at the end of the page.

    Note for Internet Explorer 7 users: If at any time you have trouble with the accept button of the licence, click on the Zoom tool located at the right bottom of the IE window and set the zoom to 75 %. Once the license accepted, reset to 100%.
    • Read the Requirements and limitations before you click Accept.
    • Allow the ActiveX download if necessary.
    • Once the database has downloaded, click Next.
    • Click Scan Settings and change the "Scan using the following antivirus database" from standard to extended and then click OK.
    • Click on "My Computer"
    • When the scan has completed, click Save Report As...
    • Enter a name for the file in the Filename: text box and then click the down arrow to the right of Save as type: and select text file (*.txt)
    • Click Save - by default the file will be saved to your Desktop, but you can change this if you wish.
    Attach the report into your next reply
  5. cyclometric

    cyclometric TS Rookie Topic Starter

    HJT on Vista, Round 3


    Kapersky finished, and I'm attaching the report. Found 11 objects and 5 viruses. Yikes!

    Thank you,
  6. Blind Dragon

    Blind Dragon TS Evangelist Posts: 3,908

    I see a few questionable things that could be harmless, but their file sizes don't match up. This will tell us though.

    Download and Install SDFix
    • Download SDFix and save it to your

    • Double click SDFix.exe and it will extract the files to %systemdrive%
      (Drive that contains the Windows Directory, typically C:\SDFix)

    Boot into Safe Mode
    • Restart your computer and start pressing the F8 key on your keyboard.
    • Select the Safe Mode option when the Windows Advanced Options menu appears, and then press ENTER.

    Run SDFix
    • Open the extracted SDFix folder and double click RunThis.bat to start the script.
    • Type Y to begin the cleanup process.
    • It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to Reboot.
    • Press any Key and it will restart the PC.
    • When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press

      any key to end the script and load your desktop icons.
    • Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as

    • Attach Report.txt back here
  7. cyclometric

    cyclometric TS Rookie Topic Starter


    I installed SDFix and rebooted into Safe Mode, but when I launched the batch file, a command window opened and closed right away. I tried opening a command prompt and running the batch file from there, but the same thing happened.

    Maybe it doesn't run on Vista?

  8. Blind Dragon

    Blind Dragon TS Evangelist Posts: 3,908

    Sorry it does not run on Vista my fault for not paying attention to your OS.

    ** Run Smitfraudfix
    • Download Smitfraudfix by S!ri from HERE
    • Reboot your computer in Safe Mode (before the Windows icon appears, tap the F8 key continually)
    • Double-click SmitfraudFix.exe
    • Select 2 and hit Enter to delete infected files.
    • You will be prompted: Do you want to clean the registry ? answer Y (yes) and hit Enter in order to remove the Desktop background and clean registry keys associated with the infection.
    • The tool will now check if wininet.dll is infected. You may be prompted to replace the infected file (if found): Replace infected file ? answer Y (yes) and hit Enter to restore a clean file.
    • A reboot may be needed to finish the cleaning process. The report can be found at the root of the system drive, usually at C:\rapport.txt

    Navigate to C:\Windows\Temp
    Click Edit, click Select All, press the DELETE key, and then click Yes to confirm that you want to send all the items to the Recycle Bin.

    Navigate to C:\Documents and Settings\(EVERY LISTED USER)\Local Settings\Temp
    Click Edit, click Select All, press the DELETE key, and then click Yes to confirm that you want to send all the items to the Recycle Bin.

    Clean out your Temporary Internet files. Proceed like this:

    For Internet Explorer 7

    * Click Start, click Control Panel, and then double-click Internet Options.
    * On the General tab, click Delete... under Browsing History.
    * Next to Temporary Internet Files, click Delete files, and then click OK.
    * Next to Cookies, click Delete cookies, and then click OK.
    * Next to History, click Delete history, and then click OK.
    * Click the Close button.
    * Click OK.

    For Mozilla 1.x and Up

    * Click Edit from the Mozilla menubar.
    * Click Preferences... from the Edit menu.
    * Expand the Advanced menu by clicking the plus sign.
    * Click Cache.
    * Click the Clear Cache button.

    For Opera

    * Click File from the Opera menubar.
    * Click Preferences... from the File menu.
    * Click the History and Cache menu.
    * Click the two Clear buttons next to Typed in addresses and Visited addresses (history) and click the Empty now button to clear the Disk cache.
    * Click Ok to close the Preferences menu.

    Next Click Start, click Control Panel and then double-click Display. Click on the Desktop tab, then click the Customize Desktop button. Click on the Web tab. Under Web Pages you should see a checked entry called Security info or something similar. If it is there, select that entry and click the Delete button. Click Ok then Apply and Ok.

    Empty the Recycle Bin by right-clicking the Recycle Bin icon on your Desktop, and then clicking Empty Recycle Bin.

    Afterwards attach rapport.txt and a fresh Hijackthis log
  9. cyclometric

    cyclometric TS Rookie Topic Starter

    HJT on Vista, Round ??

    I ran Smitfraudfix.exe but it didn't ask me anything about wininet.dll, and it didn't ask anything about the desktop background, either.

    I rebooted into normal mode, and removed most of the Temp files, but it wouldn't let me delete everything.

    Anyway, here are the 2 log files as requested.

  10. cyclometric

    cyclometric TS Rookie Topic Starter

    HJT on Vista, Round ??

    In my last reply, I forgot to mention that the last steps of the latest instructions couldn't be run on my installation. This is what you told me to do:

    Next Click Start, click Control Panel and then double-click Display. Click on the Desktop tab, then click the Customize Desktop button. Click on the Web tab. Under Web Pages you should see a checked entry called Security info or something similar. If it is there, select that entry and click the Delete button. Click Ok then Apply and Ok.

    Empty the Recycle Bin by right-clicking the Recycle Bin icon on your Desktop, and then clicking Empty Recycle Bin.

    but I don't have a CP called Display, only "Personalize" and I couldn't find anything close to what you were mentioning on my Vista Home Premium install.

  11. Blind Dragon

    Blind Dragon TS Evangelist Posts: 3,908

    Thats fine, I am still updating instructions from XP to Vista that was a left over than I need to edit.

    You should still have been able to empty recycle bin let me know if you couldn't

    Run a scan only with Hijackthis and have it fix
    O16 - DPF: {DBA230D1-8467-4e69-987E-5FAE815A3B45} -

    by checking the entry and clicking Fix now


    Now i need some more info from you before giving you the last steps

    1) Do you use mIRC? Did you install it yourself? If you need this I can remove it from the script, but I recommend removing
    2) Did you do a clean install of Vista or was this an upgrade from XP.


    Run CFScript

    Open notepad and copy/paste the text in the code box below into it:
    NOTE* make sure to only highlight and copy what is inside the quote box nothing out side of it.
    Also ..

    Pay particular attention to this :-

    Make sure the word File:: is on the first line of the text file you save (no blank line above it, & no space in front of it)
    Save this as CFScript.txt

    Then drag the CFScript.txt into ComboFix.exe as you see in the screenshot below.


    This will start ComboFix again. After reboot, (in case it asks to reboot), post the contents of Combofix.txt in your next reply together with a fresh HJT log.
  12. cyclometric

    cyclometric TS Rookie Topic Starter

    HJT on Vista, Friday

    I emptied the recycle bin, yes, no problem. In answer to the 2 questions you had:

    1) No, I did not install mIrc, and so I left it in the script.
    2) I installed Vista clean, on a brand new hard drive.

    Here are the logs from ComboFix and HJT. I had to cut the ComboFix log into 2 to get past the size limit of the forum.

  13. Blind Dragon

    Blind Dragon TS Evangelist Posts: 3,908

    Looking much better can you please run ATF cleaner again then a new kaspersky scan as per the instructions above.

    Attach the kaspersky log back here. Also how is the computer running?
  14. cyclometric

    cyclometric TS Rookie Topic Starter

    HJT on Vista, Looking better


    In general it seems to be running better. I am not noticing as many errors in the Event logs, though there is still an occasional warning (5038) regarding the file "nvoclock.sys" failing the hash table match, or something like that.

    But the device drivers seem to be correct now, and the system doesn't lock up, and rebooting and logging in proceeds quickly.

    Oh, one thing I forgot to mention with the original execution of ATF is that the "Prefetch" option was greyed out the first time, as it was this most recent time as well. I did run ATF as administrator, so that's not the issue.

    Here is the Kapersky log.

    Thank you so much for your help!

    PS -- Do you have any idea how to get the folder views to "stick", once I change them from "Music Details", which they seem to revert to repeatedly in Vista?
  15. Blind Dragon

    Blind Dragon TS Evangelist Posts: 3,908

    The kaspersky scan was clean all it found was the quarantine of what we removed and a false positive. So let's clean up. As far as folder options I just go to Start -> Control Panel -> make sure classic view -> Folder Options.

    Uninstall Combofix
    * Click START then RUN
    * Now type Combofix /u in the runbox
    * Make sure there's a space between Combofix and /u
    * Then hit Enter.

    * The above procedure will:
    * Delete the following:
    * ComboFix and its associated files and folders.
    * Reset the clock settings.
    * Hide file extensions, if required.
    * Hide System/Hidden files, if required.
    * Set a new, clean Restore Point.

    Cleanup using OTMoveit2 by OldTimer
    Now we can clear out the rest of the programs we've been using to clean up your computer, they are not suitable for general malware removal and could cause damage if launched accidentally.

    Download OTMoveIt2 by OldTimer OTMoveIt2.exe and place it on your desktop.

    1. Double click OTMoveIt2.exe to launch it.
    If using Vista Right-Click OTMoveIt and choose Run As Administrator
    2. Click on the CleanUp! button.
    3. OTMoveIt2 will download a list from the Internet, if your firewall or other defensive programs alerts you, allow it access.
    4. Click YES at the next prompt (list downloaded, Do you want to begin cleanup process?)

    * When finished exit out of OTMoveIt2

    Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:
    1. Set correct settings for files
      • Click Start > My Computer > Tools menu (at top of page) > Folder Options > View tab.
      • Under "Hidden files and folders" if necessary select Do not show hidden files and folders.
      • If unchecked please check Hide protected operating system files (Recommended)
      • If necessary check "Display content of system folders"
      • If necessary Uncheck Hide file extensions for known file types.
      • Click OK

      clear system restore points

      • This is a good time to clear your existing system restore points and establish a new clean restore point:
        • Go to Start > All Programs > Accessories > System Tools > System Restore
        • Select Create a restore point, and Ok it.
        • Next, go to Start > Run and type in cleanmgr
        • Select the More options tab
        • Choose the option to clean up system restore and OK it.
        This will remove all restore points except the new one you just created.

    2. Make your Internet Explorer more secure - This can be done by following these simple instructions:
      1. From within Internet Explorer click on the Tools menu and then click on Options.
      2. Click once on the Security tab
      3. Click once on the Internet icon so it becomes highlighted.
      4. Click once on the Custom Level button.
        • Change the Download signed ActiveX controls to Prompt
        • Change the Download unsigned ActiveX controls to Disable
        • Change the Initialize and script ActiveX controls not marked as safe to Disable
        • Change the Installation of desktop items to Prompt
        • Change the Launching programs and files in an IFRAME to Prompt
        • Change the Navigate sub-frames across different domains to Prompt
        • When all these settings have been made, click on the OK button.
        • If it prompts you as to whether or not you want to save the settings, press the Yes button.
      5. Next press the Apply button and then the OK to exit the Internet Properties page.
    3. Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.

      See this link for a listing of some online & their stand-alone antivirus programs:

      Virus, Spyware, and Malware Protection and Removal Resources

    4. Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

    5. Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.

      For a tutorial on Firewalls and a listing of some available ones see the link below:

      Understanding and Using Firewalls

    6. Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

    7. Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an antivirus software.

      A tutorial on installing & using this product can be found here:

      Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers

    8. Install Ad-Aware - Install and download Ad-Aware. ou should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.

      A tutorial on installing & using this product can be found here:

      Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer

    9. Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

      A tutorial on installing & using this product can be found here:

      Using SpywareBlaster to protect your computer from Spyware and Malware

    10. Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
    Follow this list and your potential for being infected again will reduce dramatically.

    here are some additional utilities that will enhance your safety

    • IE/Spyad <= IE/Spyad places over 4000 websites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites.
    • MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your coputer from connecting to those sites by redirecting them to which is your local computer
    • Google Toolbar <= Get the free google toolbar to help stop pop up windows.
    • Winpatrol <= Download and install the free version of Winpatrol. a tutorial for this product is located here:
      Using Winpatrol to protect your computer from malicious software
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