How to identify your webcam (and then find its driver)

By LookinAround ยท 493 replies
Mar 11, 2009
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  1. mottcorrea

    mottcorrea TS Rookie


    I cannot find a driver for my "Genius VideoCAM Look" webcam.
    This is an old version and here are the IDs:


    I currently use Windows 7 - 64 bits.

    Could you please help me to find out a driver for this?

  2. LookinAround

    LookinAround Ex Tech Spotter Topic Starter Posts: 6,491   +184

    Hi mottcorrea

    Looks like you have an old model Genius webcam. Best i could tell, there are only XP 32bit drivers for that cam (HERE if someone still using XP should happen across this thread)

    But since you're running W7 64bit, you'll need to buy a new compatible cam :(
  3. alucard97

    alucard97 TS Rookie

    Built In Webcam Not Working...?

    Hey, I have an ASUS Laptop thats about 4 years old. I recently acquired it from my brother, and when we cleared the hard drive, etc, and reinstalled the OS, It showed the Webcam drivers in my Programs section. When I tried to use said Webcam on Skype, it wasn't detected. I found out it mysteriously dissapeared from my Programs section, when I clearly remember seeing something with Asus Webcam in its name.
    Im really stuck and have been trying for a good month now with how to "find" this Webcam inside my programs again. I can clearly see it as well, its directly above my screen.
    I really need help, please.
    Forgot to Mention, my Laptop is the
    ASUS Notebook N80vb N80VM Series
    And I've checked, and it clearly states "Built-In Webcam".
  4. LookinAround

    LookinAround Ex Tech Spotter Topic Starter Posts: 6,491   +184

    The first question is whether or not your cam device appears in Device Manager. You need to look back at the very first post in this thread and follow its instructions to look for your web cam in Dev Mgr. Look for any yellow icons and also look closely all categories especially USB, Imaging Devices and Other Devices.
  5. alucard97

    alucard97 TS Rookie

    I actually did. I checked everywhere in my device manager-It wont register. I also tried to add it with legacy hardware, it didn't register.
  6. LookinAround

    LookinAround Ex Tech Spotter Topic Starter Posts: 6,491   +184

    If you can't find it in Device Manager (either by name or at least reference to an unknown or "Other" device error in dev mgr) then Windows can't detect the cam hardware. Meaning
    > it's turned off (if it has an on/off switch)
    > It's disabled in BIOS (you can check but don't know if cams have a bios option)
    > or the cam hardware has failed

    Are other usb devices being detected? here's a long shot but it's easy to try. Power down computer. remove battery. unplug from AC. Let it sit overnight. Plug in and try again in the morning.
  7. bibek010

    bibek010 TS Rookie

    driver for my webcam

    i too have a problem.i cannot find my device cam hardware id
    please help me
  8. LookinAround

    LookinAround Ex Tech Spotter Topic Starter Posts: 6,491   +184

    Hi bibek010

    Try the driver HERE.

    1. Download the zip file, unzip and save the files in a folder on your Desktop
    2. Open Device Manager. Right click the webcam. Select Update Drivers
    3. Then "No, not this time" click Next. "Install from a list or location" click Next
    4. Check "Include this location in the search" then Browse to the folder on your Desktop from step 1, click Next
    5. Let Windows do the install and reboot after the driver install is complete
  9. stefi

    stefi TS Rookie

    Hello.So,I need some help with my camera as well.My laptop is an MSI one and the model is MSI-6837D and my windows is Vista.The camera has actually never worked and I have tried quite a lot of things that apparently don't work or I can't do them properly.There is some kind of driver on my laptop but I don't know why it doesn't work.I guess I have to download something to make it work.The PC just doesn't seem to even recognize a camera.I read somewhere that pressing the Fn and F6 together will find the camera but it didn't.I just have no idea how to make this thing work.So if u could help I would be very happy.Just keep in mind that I'm not great at dealing with stuff like that :D thanks in advance
  10. LookinAround

    LookinAround Ex Tech Spotter Topic Starter Posts: 6,491   +184

    Hi stefi

    I don't know if can help but will take a look
    1. Are you sure of your laptop's model number. I can't find anything on MSI's web site for that model #
    2. See [post=939115]How To Report Your Computer's Device Manager Data[/post] and please provide a report
  11. stefi

    stefi TS Rookie

    1.well that's what it says on the back but there's also another numbering which is MS-1719
    2.I hope I did this right

    Attached Files:

  12. LookinAround

    LookinAround Ex Tech Spotter Topic Starter Posts: 6,491   +184

    I can see the driver data listed. See if the device is displayed in Device Manager.
    > Open Device Manager (see HERE).
    > Scroll down to and expand the Image category by clicking the + sign to its left. Is your webcam listed? (i think it might be named "Acer Orbicam"). Do you see any yellow icons appear with any devices?

    Also, please list any Problem Devices
    • Make sure devices are connected and powered on
    • Click Start->Run, enter: msinfo32. Click the + sign next to Components to expand it
    • Click Problem Devices. Anything appear?
    • If yes, click on it, Ctrl-A to select all, Ctrl-C to copy it, Ctrl-V to paste into next post
    • On the other hand, if no devices are listed, tell me so
  13. LostInMyMind24

    LostInMyMind24 TS Rookie

    i couldn't find it

    ok so i understand all of this but i could find software to get my cam at all can someone help this is the only id my computer gave me was USB\Vid_0c45&Pid_6005&Rev_0101
  14. LookinAround

    LookinAround Ex Tech Spotter Topic Starter Posts: 6,491   +184

    This is an old cam. There's only a driver for XP. Go to Sonix site HERE. Click to download the XP driver on that page. If you run vista or Win 7 you'll probably need to get a new cam
  15. stefi

    stefi TS Rookie

    no :( there's nothing on problem devices
  16. LookinAround

    LookinAround Ex Tech Spotter Topic Starter Posts: 6,491   +184

    Per my last post, you should still look in Device Manager to see if your cam appears under the Image or an Other device category. Here's why...

    By default, Device Manager only displays devices that Windows can currently detect. So, if you can't find the cam listed in Device Manager then it's probably failed (or it's turned off if it has a power on/off switch). Based on the driver data you posted earlier, if the cam's detected I believe it will appear in Device Manager named "Acer Orbicam" and would appear in the Image device category. If it's not there it's not working :(
  17. stefi

    stefi TS Rookie

    I searched in the FIND thingy and I found something in Software Environment-System drivers there are a bunch of other things as well but there's one that is acer orbicam.nothing happens if I click on it so perhaps I should do something else?
  18. LookinAround

    LookinAround Ex Tech Spotter Topic Starter Posts: 6,491   +184


    The only place worth checking is Device Manager to see if your web cam is listed. If it is not listed then it's either turned off (if it has an on/off switch) or it is broken and you need to buy a new cam.

    > Open Device Manager (click HERE for instruction)
    > Look for the "Imaging Devices" category (see example below). Click the + sign to expand it.
    > Is your cam listed?

    In example, you can see a cam listed. If no cam is listed, it's probably broken and you need a new one (the driver is loaded but that does no good if the web cam is broken)
    /* edit */
    p.s. if you can't even find an Imaging device category in Device Manager, that means Windows can't find any imaging devices on your computer and your cam is not detected or listed. You can also look if an "Other" category exists. if it does, also look there for any cam.


    Attached Files:

  19. stefi

    stefi TS Rookie

    yes I did find it under imaging devices
  20. shawri21

    shawri21 TS Rookie


    hi im newbie here..but ihave read your post about webcam driver...and im having a problem with mine..i have lost my installation cd. please, i really need your help..please???

    heres my PC Camera USB\VID_0AC8&PID_301B\5&B49B0F&0&3

    i reallly really need your help

    thank you!
  21. LookinAround

    LookinAround Ex Tech Spotter Topic Starter Posts: 6,491   +184


    If the cam is appearing in Device Manager it's detected. You can try re-installing its driver but otherwise, sorry, i'm stumped :( To check for the driver, you can try MSI's Live Update tool can find HERE

    I think this is a vimicro 301 cam. Look at THIS page. Rather then trying to guess the driver for you
    > Try the vimicro detection tool link on that page
    > I'm guessing it should give you more detail on which one of the vimicro drivers to choose
  22. Cam33

    Cam33 TS Rookie


    Hi LookingAround

    I've been browsing through these pages and tried following some suggestions and yet all were unsuccessful.

    1) The hardware is fine (i think) because it works fine on my laptop but the problem is that I want to install it on my desktop. It says the device is working properly

    2) After install, uninstalling, reinstalling the driver (from the cd it came with) all I get is a black/green picture

    3) I can't seem to find a suitable driver, even after scouring the web using the hardware id/compatible id. I've even went to the website of the manufacturer and downloaded the amcap driver but to no avail.

    I really, really hope you can help me on this. Thanks very much.

    Not an old webcam, just bought this year
    Model: APC1700 (i compared some pictures of the webcam and those on the website and this looked the most similar) from AVF:Ultimate Technology

    Hardware ID :USB\VID_1E4E&PID_0803&REV_0002&MI_00

    Nothing on problem devices

    Another thing:
    under driver details the driver files listed are: XXXX/system32/XXX but right now my windows 7 is 64 bit (my comp used to be vista before being upgraded to 7)

    I still have the box, manual and everything and it says its compatible with windows 7 and vista

    I tried Driver Guide but there is no result. I installed DriverEasy to to find drivers but for the webcam they don't indicate a lack of driver for imaging devices.

    I even tried getting drivers from Dell and Asus laptops to install in the desktop but that doesn't do the trick either.

    Please help. Thanks
  23. LookinAround

    LookinAround Ex Tech Spotter Topic Starter Posts: 6,491   +184

    Hi Cam33

    I applaud your effort. Looks like you've already done quite a bit of work on this problem! Unfortunately, i can't find any driver for that hardware id either :(

    A couple questions
    1) What version of Windows is on the laptop that works? is it 32 or 64 bit?

    2) And something to check and compare between the cam drivers on both your laptop and desktop.

    On each computer, open Device Manager, rt click the cam, Properties->Details. In the pull down menu, scroll down to and select Matching ID. This will tell us which ID the driver matches. I wonder if your desktop is using the Windows 7 64bit generic driver. Maybe Windows doesn't like the driver from the CD so it's not selecting it.
  24. Cam33

    Cam33 TS Rookie

    1) 64-bit os on laptop

    2) Matching device id on laptop: usb\class_0e
    on desktop: usb\class_0e

    Eh, looks like it's the same for both

    p/s: for the laptop, I did not install the driver from the cd as I was using the drivers for the integrated webcam.
  25. LookinAround

    LookinAround Ex Tech Spotter Topic Starter Posts: 6,491   +184

    If only out of curiosity you might also look at Properties->Driver, to see the Driver Provider, Date and Version # to also see what driver is being used (and if the provider is Microsoft it's the generic driver)

    But that's purely a curiosity question. I'm sorry i don't have any good answers or a solution for your web cam problem other then probably needing to get a new one :( :( :(

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