HP will face class-action for bricking all-in-one printers when ink is low
- Thread starter Daniel Sims
- Start date
Underdog
Posts: 424 +303
A few years ago Canon was in the news for the exact same issue, and a class action lawsuit went to court. When my old HP printer died I did a bit of research and there was a lot of confusion about what was the best way to avoid this sort of trap. No matter what brand of refills I bought they just didn't last long. I discovered that the machine was turning itself on every so often and doing a head cleaning sequence. That was wasting ink.
I ended up buying a Brother laser printer and I think I will be staying with them for the forseeable future.
I ended up buying a Brother laser printer and I think I will be staying with them for the forseeable future.
Gars
Posts: 428 +68
I recently cancelled my subscription with HP instant ink. I have been unable to use my printer at all. Even though their email said I would be able to use it just not with the instant ink I had left. I had 2 other cartridges one an HP from the store and the other bought online generic brand. Neither one of them worked. Now my daughter can use hers w/o all this issue because she did not sign up for the instant ink when she set it up. No matter what I do I cannot go back to that point. It just keeps spinning out the letter to sign back up. I also hate the fact if we go over the allotted amount of pages we can print they charge us 10 cents a page. It's basically extortion.
I bought one of these e printers a couple of years ago, and signed up for the one or two years of free HP ink to go with it.
What I didn't realize is that the only thing that is eco-friendly about these ink tanks is that they can be sent to third parties to be refilled and resold. HP doesn't reuse them.
When my subscription for "genuine HP ink" cartridges ran out, I bought a couple of different brands of generic, refilled tanks. Neither of them produced accurate color. I tried all the troubleshooting I could think of, and nothing solved the problem. Finally I bought a genuine HP ink cartridge, and it worked beautifully.
"Only" problems are that I have to pay HP's prices in order to get accurate color, and the whole "ecologically responsible" argument has gone completely out the window.
What I didn't realize is that the only thing that is eco-friendly about these ink tanks is that they can be sent to third parties to be refilled and resold. HP doesn't reuse them.
When my subscription for "genuine HP ink" cartridges ran out, I bought a couple of different brands of generic, refilled tanks. Neither of them produced accurate color. I tried all the troubleshooting I could think of, and nothing solved the problem. Finally I bought a genuine HP ink cartridge, and it worked beautifully.
"Only" problems are that I have to pay HP's prices in order to get accurate color, and the whole "ecologically responsible" argument has gone completely out the window.
So how do we sign up for this class action suit that's being brought against HP??? I want to join that club.
How do I sign up to get this ? I have a brand new all in one still in the original packaging. Never could get it setup. After numerous back n forth phone calls and online chats with hp' then ink dept. I just put it back into the box . The retailer wouldn't even help with replacing or refund my $$. Is there a phone number or person I can contact. Im out $ for ink subscription and warranty that never was honored. Plus actual cost of printer not to mention other costs and things that I lost due to not being able to print.
Canon does this too. I got an alert that the black ink is low and now it won't let me print. On other printers I have had, when the ink is low, it still lets you print until the ink literally runs out. It is ridiculous.. there is still black ink in the cartridge.
plplplpl
Posts: 18 +14
The ghost of Gutenberg himself should fittingly be the one meting out their everlasting chastisement.
I have had an HP Envy 6052e since December 2020. I had issues with it straight out of the box. First it wouldn't stay connected to the wifi. Then HP kept blocking my printer. They force you to pay for their instant ink. I paid for this for 2 years 8 months so far. I received ink after the first payment. But not again until a month a go. I have been going in circles with HP customer service. A few weeks ago, I was done. I called them up (after a year of bitching about getting a warranty replacement) Had to ***** some more than wait on hold for an hour for my replacement. HP products used to be great. Now I have a security issue with my laptop and they won't help me.
Me as well.
Agreed. We bought the printer. We own it now. Not HP. That's how they rip you off. You only get ink when you run out. I plan to cancel Instant ink and just buy ink. I don't use enough to continue to pay 5.99 a month for nothing. This will be my last month with them.
Random Commenter
Posts: 26 +15
Erm, yes on this article this comment does sound cold and heartless. This SHOULD have been posted on the article about NFT. Apologies.
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