I am uploading my logs for the 8 step removal process

By langs · 16 replies
Nov 3, 2008
  1. Hi we where surfing the net when our antivirus (nod32) got crazy trying to block an attack, we decided to turn the computer off right away, we restarted it and next thing we know, we had a series of windows when it rebooted, on said Dos 5 File Compare Utility, blocking for security, another which said NT AUTHORITY\SYSTM c:\windows\system32\services x 1073741819, saying it needed to reboot the system in 60 seconds, while all this happened you couldn’t even get to the start button although the system did not reboot after 60 seconds. We have a Mac, so the attack was made to the windows partition, and we were able to get into the net through Mac os, so after a lot we found the 8 step cleaning method, we were only able to run cc cleaner and malwarebytes antimalware through safe mode, but without any update. We were not able to install the super antispyware through safe mode, so we had to go back to a normal log, at first nothing jumped, I was able to update malwarebytes and install antispyware but when we tried to update antispyware, the message with the reboot in 60 seconds showed again, I had to go back to safe mode and run the updated malwarebytes, and after this the not yet updated antispyware, then in normal mode we were able to update antispyware and go through the next steps, we also ran the antivirus a couple of times just to make sure, so finally we had different logs of the programs du to the way we had to run them so I am uploading one log for each program with its two results, I thank you very much and hope you can tell me if there is something else to be done to clean the computer, best regards and hope to hear from you soon,

    Rodrigo Langarica

    Attached Files:

  2. Blind Dragon

    Blind Dragon TS Evangelist Posts: 3,908

    I find it interesting that one of your 020 entries was not removed as SAS obviously has definitions on it.

    Make sure you were able to update it.

    Disable NOD32 real time monitoring by right clicking it in the system tray and disabling the real time protection. It should be enabled after your first restart


    • Download Combofix to your desktop.
    • Double click combofix.exe & follow the prompts.
    • A window will open with a warning.
    • When the scan completes it will open a text window. Please attach that log back here together with a fresh HJT log.
    Caution - do not touch your mouse/keyboard until the scan has completed. The scan will temporarily disable your desktop, and if interrupted may leave your desktop disabled. If this occurs, please reboot to restore the desktop. Combofix is a very powerful tool so please do NOT do anything without instruction

    Combofix will automatically save the log file to C:\combofix.txt
  3. langs

    langs TS Rookie Topic Starter

    Hi thanks for your answer, I followed all your directions, though I am not sure ASA actually removed the file you talked about, I only saw some cookies removed, here are the three logs, I will await your reply, best regards,
  4. Blind Dragon

    Blind Dragon TS Evangelist Posts: 3,908

    It appears you ran combofix more than once can I see the other logs as well

  5. langs

    langs TS Rookie Topic Starter

    sure sorry i had a hard time locating them
  6. Blind Dragon

    Blind Dragon TS Evangelist Posts: 3,908

    Looking much better.

    [​IMG]Update your Java Runtime Environment

    Many types of malware like to exploit out of date Java versions!
    • GO HERE
    • Click on Verify Java

      If you need to update your version:
    • Click on the Downloads section at the top
    • Select Free Java Download
    • When it finds the newer version - Follow the on screen instructions (uncheck the yahoo toolbar option)
    • After it installs the newest version Go back to Start -> Control Panel -> Add/remove programs (programs and features in vista)
    • Uninstall any older versions of Java except the most current update that you just installed

    *The current version is Java 6 update 10


    • Close all browsers.
    • Run the programme and make sure all the boxes are ticked under the Windows and Applications tabs, Also check All Advanced tabs(except for the Old prefetch Data option, this should be unticked)
    • Click the run cleaner button.


    [​IMG]Run Kaspersky Online AV Scanner

    In order to use it you have to use Internet Explorer.
    Go to Kaspersky and click the Accept button at the end of the page.

    Note for Internet Explorer 7 users: If at any time you have trouble with the accept button of the licence, click on the Zoom tool located at the right bottom of the IE window and set the zoom to 75 %. Once the license accepted, reset to 100%.
    • Read the Requirements and limitations before you click Accept.
    • Allow the ActiveX download if necessary.
    • Once the database has downloaded, click Next.
    • Click on "My Computer"
    • When the scan has completed, click Save Report As...
    • Enter a name for the file in the Filename: text box and then click the down arrow to the right of Save as type: and select text file (*.txt)
    • Click Save - by default the file will be saved to your Desktop, but you can change this if you wish.
    Attach the report into your next reply
  7. langs

    langs TS Rookie Topic Starter

    here is the log for the kaspersky scan what do you suggest I should do now?
  8. Blind Dragon

    Blind Dragon TS Evangelist Posts: 3,908

    Looks good, just one installer that we should remove, after you post the logs we can clean up and secure the system.

    Run CFScript

    Open notepad and copy/paste the text in the code box below into it:
    NOTE* make sure to only highlight and copy what is inside the quote box nothing out side of it.
    Also ..

    Pay particular attention to this :-

    Make sure the word File:: is on the first line of the text file you save (no blank line above it, & no space in front of it)
    Save this as CFScript.txt

    Then drag the CFScript.txt into ComboFix.exe as you see in the screenshot below.


    This will start ComboFix again. After reboot, (in case it asks to reboot), post the contents of Combofix.txt in your next reply together with a fresh HJT log.
  9. langs

    langs TS Rookie Topic Starter

    great everything worked I hope we are able to secure the computer now, thank you very much, i am uploading the logs
  10. Blind Dragon

    Blind Dragon TS Evangelist Posts: 3,908

    Remove bad HijackThis entries
    • Run HijackThis
    • Click on the System Scan Only button
    • Put a check beside all of the items listed below (if present):

      O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    • Close all open windows and browsers/email, etc...
    • Click on the "Fix Checked" button
    • When completed, close the application.


    Uninstall Combofix
    * Click START then RUN
    * Now type Combofix /u in the runbox
    * Make sure there's a space between Combofix and /u
    * Then hit Enter.

    * The above procedure will:
    * Delete the following:
    * ComboFix and its associated files and folders.
    * Reset the clock settings.
    * Hide file extensions, if required.
    * Hide System/Hidden files, if required.
    * Set a new, clean Restore Point.


    OTCleanit! by Oldtimer
    • Download OTCleanIt
    • Click the CleanUp! button.
      • It will go thorugh the list and remove all of the tools it finds and then delete itself (requiring a reboot).


    Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:
    1. Set correct settings for files
      • Click Start > My Computer > Tools menu (at top of page) > Folder Options > View tab.
      • Under "Hidden files and folders" if necessary select Do not show hidden files and folders.
      • If unchecked please check Hide protected operating system files (Recommended)
      • If necessary check "Display content of system folders"
      • If necessary Uncheck Hide file extensions for known file types.
      • Click OK

      clear system restore points

      • This is a good time to clear your existing system restore points and establish a new clean restore point:
        • Go to Start > All Programs > Accessories > System Tools > System Restore
        • Select Create a restore point, and Ok it.
        • Next, go to Start > Run and type in cleanmgr
        • Select the More options tab
        • Choose the option to clean up system restore and OK it.
        This will remove all restore points except the new one you just created.

    2. Make your Internet Explorer more secure - This can be done by following these simple instructions:
      1. From within Internet Explorer click on the Tools menu and then click on Options.
      2. Click once on the Security tab
      3. Click once on the Internet icon so it becomes highlighted.
      4. Click once on the Custom Level button.
        • Change the Download signed ActiveX controls to Prompt
        • Change the Download unsigned ActiveX controls to Disable
        • Change the Initialize and script ActiveX controls not marked as safe to Disable
        • Change the Installation of desktop items to Prompt
        • Change the Launching programs and files in an IFRAME to Prompt
        • Change the Navigate sub-frames across different domains to Prompt
        • When all these settings have been made, click on the OK button.
        • If it prompts you as to whether or not you want to save the settings, press the Yes button.
      5. Next press the Apply button and then the OK to exit the Internet Properties page.
    3. Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.

      See this link for a listing of some online & their stand-alone antivirus programs:

      Virus, Spyware, and Malware Protection and Removal Resources

    4. Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

    5. Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.

      For a tutorial on Firewalls and a listing of some available ones see the link below:

      Understanding and Using Firewalls

    6. Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.update.microsoft.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.This is done in Vista through control panel -> windows updates. <-Keep running updates until it finds no more to install. It may require a few restarts
    7. Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

      A tutorial on installing & using this product can be found here:

      Using SpywareBlaster to protect your computer from Spyware and Malware

    8. Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
    Follow this list and your potential for being infected again will reduce dramatically.

    here are some additional utilities that will enhance your safety

    • IE/Spyad <= IE/Spyad places over 4000 websites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites.
    • MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your coputer from connecting to those sites by redirecting them to which is your local computer
    • Google Toolbar <= Get the free google toolbar to help stop pop up windows.
    • Winpatrol <= Download and install the free version of Winpatrol. a tutorial for this product is located here:
      Using Winpatrol to protect your computer from malicious software
  11. langs

    langs TS Rookie Topic Starter

    I can not thank you enough for everything, I will follow all your recommendations to secure the system, best regards,
  12. Blind Dragon

    Blind Dragon TS Evangelist Posts: 3,908

    Anytime :grinthumb
  13. langs

    langs TS Rookie Topic Starter

    hi there, I have a question, I have another computer and I am running some of the programs just to check if it is clean, and I can not manage to run Kaspersky it says I need to hav java 1.5 or later eventhough I hav the latest version installed, any suggestions? or should I stop running these programs?
    thank you, best regards
  14. Blind Dragon

    Blind Dragon TS Evangelist Posts: 3,908

    attach a hijackthis scan from it
  15. langs

    langs TS Rookie Topic Starter

    hi there, sorry to keep boring you, here is the hjt log from my other computer
  16. Blind Dragon

    Blind Dragon TS Evangelist Posts: 3,908

    not boring me at all ;)

    interesting, did you delete old java version through add/remove programs?

    are you using IE for the scan?
  17. langs

    langs TS Rookie Topic Starter

    yes to both of your questions, first when I did the 8 step process, I did it parallel to the other computer, I did all the updates for java, and I manually deleted previous versions leaving just the 6-10 from add/remove programs, and for your other question yes i am using ie 7 the same browser i use with the other computer and the only difference between both is that this second runs in windows xp pro and the other in windows xp home edition
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