This is a shot in the dark. I'm looking for a Spector Pro user for some troubleshooting advice.
I cannot get support on this software and wonder if anyone on this forum uses it and has moved it from one computer to another. My home machine went belly up and I replaced it with a Toshiba laptop from my office. When I installed the software, it did not respond to the hotkey. I reinstalled it twice with the same results, then reinstalled it using the non-stealth installation. This allowed me to enter the program, however I see that it is not recording anything even though all the settings are correctly at default. This computer is set up the same as the desktop that was in my office. It has XP home premium, same as before. The hotkeys used were the default hotkeys. Installation was done with all spyware and virus detection software disabled.
This company has a 6 month support policy and I think that is inappropriate for simple questions. At the very least, their online help should address troubleshooting. This software is registered with them and perfectly legal, being used on only one machine. Their FAQ section indicates that the software disables itself if used on more than one machine and since this is a second machine replacing a dead one, their website controls cannot see that and sees this as a pirated copy.
The company won't even answer that simple question without charging me $30. I would like to circumvent that charge for such simple inquiry.
I cannot get support on this software and wonder if anyone on this forum uses it and has moved it from one computer to another. My home machine went belly up and I replaced it with a Toshiba laptop from my office. When I installed the software, it did not respond to the hotkey. I reinstalled it twice with the same results, then reinstalled it using the non-stealth installation. This allowed me to enter the program, however I see that it is not recording anything even though all the settings are correctly at default. This computer is set up the same as the desktop that was in my office. It has XP home premium, same as before. The hotkeys used were the default hotkeys. Installation was done with all spyware and virus detection software disabled.
This company has a 6 month support policy and I think that is inappropriate for simple questions. At the very least, their online help should address troubleshooting. This software is registered with them and perfectly legal, being used on only one machine. Their FAQ section indicates that the software disables itself if used on more than one machine and since this is a second machine replacing a dead one, their website controls cannot see that and sees this as a pirated copy.
The company won't even answer that simple question without charging me $30. I would like to circumvent that charge for such simple inquiry.