We need to find the location of a file
Click on the Start Button, Click Search
Click "All Files and Folders"
Click "Advanced Options", put a check next to the following:
Search System Folders
Search Hidden Files And Folders
Search Subfolders
Next copy and paste the following entries into the search box(one at a time):
Files go here, eg :
qzbvjv.dll
Please post back with the path to where this file is located
We need to get rid of one of the services running on your machine. To do this, copy (Ctrl +C) and paste (Ctrl +V) the text in the code box below to Notepad.
Code:
@echo off
sc stop Viewpoint Corporation
sc delete Viewpoint Corporation
del service.cmd and exit
Save it to your desktop as File name: service.cmd
Save as type: All Files
Once done, double click service.cmd to run it. A command window will open briefly, then close. This is quite normal.
Now run Hijackthis and place a check nex to the items below then click on fix
O4 - HKLM\..\Run: [80acfc05] rundll32.exe "C:\WINDOWS\system32\phgqsihf.dll",b
O4 - HKCU\..\Policies\Explorer\Run: [Windows Printing Driver] gpedits.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
Now go to add/remove programs and uninstall the apps below
Viewpoint
Please
download the
OTMoveIt2 by OldTimer.
- Save it to your desktop.
- Please double-click OTMoveIt2.exe to run it. (Vista users, please right click on OTMoveit2.exe and select "Run as an Administrator")
- Copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):
Code:
C:\WINDOWS\system32\phgqsihf.dll
C:\Program Files\Viewpoint
C:\WINDOWS\system32\gpedits.exe
- Return to OTMoveIt2, right click in the "Paste List of Files/Folders to Move" window (under the light Yellow bar) and choose Paste.
- Click the red Moveit! button.
- A log of files and folders moved will be created in the c:\_OTMoveIt\MovedFiles folder in the form of Date and Time (mmddyyyy_hhmmss.log). Please open this log in Notepad and post its contents in your next reply.
- Close OTMoveIt2
If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose
Yes.