[Inactive] Followed 8 step virus Removal Process and now IE/Chrome wont work?

By christianmh
Mar 23, 2010
  1. Last year I followed this thread topic "UPDATED 8-step Viruses/Spyware/Malware Preliminary Removal Instructions
    Closed Thread"
    And it helped removed the random ad and search result pages that were popping up, but it made Internet explorer always say "Internet Explorer Cannot Display the webpage" and Google Chrome also could not load pages, but i didnt mind since I could use Firefox and that worked alright.

    Recently I tried to upload some photos on photobucket using firefox and it kept on saying there was a network error and would not upload. I actually think this problem is related, as I was able to upload to photobucket using Firefox on another persons laptop. It seems as if during the Virus removal process I may have blocked or removed some application or plug-in that prevented IE to load pages and Google Chrome.

    I have tried updating IE and reinstalling Chrome and Firefox.. I did follow steps of updating java and update it regularly. I have considered manually downloading Windows XP Service Pack 3 and reapplying the update. Since also Windows Update will not work. when i run it.
    And when i goto the Windows update site: http://windowsupdate.microsoft.com/
    It says I must have IE5 or later, and of course Says Internet Explorer cannot display page when I use IE 8. Opera also doesnt load pages.

    I was just wondering if anyone has heard of this, maybe I disabled something?

    I appreciate any help and input.
  2. Broni

    Broni Malware Annihilator Posts: 54,259   +383

    I looked at your topic from last year and despite having a lot of infections, you never continued to resolved the issue.

    Please download ComboFix from Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    1. Please, never rename Combofix unless instructed.
    2. Close any open browsers.
    3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
      • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
      • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
      NOTE1. If Combofix asks you to install Recovery Console, please allow it.
      NOTE 2. If Combofix asks you to update the program, always do so.
      • Close any open browsers.
      • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
      • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
      • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    4. Double click on combofix.exe & follow the prompts.
    5. When finished, it will produce a report for you.
    6. Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.
    **Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

    Make sure, you re-enable your security programs, when you're done with Combofix.

    DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!

    Download HijackThis:
    by clicking on Installer under Version 2.0.2
    [DO NOT download version 2.0.3 (beta)]
    Install, and run it.
    Post HijackTHis log.
    Do NOT attempt to fix anything!

    NOTE. If you're using Vista, or 7, right click on HijackThis, and click Run as Administrator
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