Infected pc, 2x iexplorer.exe and ieuser.exe

By Ph30nIX ยท 22 replies
Apr 25, 2008
  1. I somehow managed to get an infection on my pc, and now internet explorer runs dreafully slow (my main browser is firefox) but it has 2 processes open, one of which takes nearly 100k memory.

    I have attached all the required logs.


    Attached Files:

  2. kritius

    kritius TS Guru Posts: 2,084

    Run MBAM again and get it to delete what it finds,

    Disable Teatimer
    Please disable Teatimer as it may interfere with the fix.
    • Right click Spybot in the System Tray (looks like a calendar with a padlock symbol)
    • Choose Exit Spybot S&D Resident
    • Open Spybot S&D
    • Click Mode, check Advanced Mode
    • Go To Left Panel, Click Tools, then also in left panel, click Resident
    • If your firewall raises a question, say OK
    • Uncheck the box labeled Resident Tea-Timer and OK any prompts.
    • Use File, Exit to terminate Spybot
    • Reboot your machine for the changes to take effect.
    Once your log is clean you can re-enable those settings in TeaTimer.

    Fix entries using HiJackThis
    • Launch HiJackThis
    • Click the Do a system scan only button
    • Put a check next to the entries listed below
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    O2 - BHO: cpmsky browser optimizer - {b593e191-9a74-2220-bd87-a1c726e305a9} - C:\Windows\system32\{15baa490-f4de-ac20-fb15-aa9e0a91f2a9}.dll

    • IMPORTANT: Do NOT click fix until you exit all browser sessions including the one you are reading in right now
    • Click the Fix checked button and close HiJackThis
    • Reboot HijackThis if necessary

    Update your Java Runtime Environment
    • First try going to Start -> Control Panel -> double click Java
    • Select the Update TAb at the top
    • Click the Check for Updates button at the bottom
    • If it finds the newer version (Java 6 Update 5) Follow the on screen instructions
    • After it installs the newest version Go back to Control Panel -> Add/remove programs
    • Uninstall any older versions of Java

    If for some reason you couldn't update through the above instructions.
    • Click the following link
      Java Runtime Environment 6 Update 5
    • The 4th option down is the one you want (click Download)
    • Check the box to agree to terms of service
    • Check the box for your operating system and click 'Download selected'at the bottom
    • After the install Go to Start-> Control Panel-> add/remove programs (Programs and features), and uninstall any old versions
    • Navigate to C:\programfiles\Java -> delete any subfolders except the jre1.6.0_05 folder

    : Download and Run DSS

    Download Deckard's System Scanner (DSS) to your Desktop. You must be logged onto an account with administrator privileges.
    • Close all applications and windows.
    • Double-click on dss.exe to run it, and follow the prompts.
    • When the scan is complete, two text files will open - main.txt <- this one will be maximized and extra.txt<- this one will be minimized.
    • Attach the main.txt and the extra.txt in your reply.
  3. zipperman

    zipperman TS Rookie Posts: 1,179   +7

    Obvious fix

    Quote :
    I somehow managed to get an infection on my pc.

    So remove it with a virius scanner like AVG free.
    Why isn't that obvious ? :confused:
    What informed you of this ?
  4. Blind Dragon

    Blind Dragon TS Evangelist Posts: 3,908

    from looking at his logs you would notice that he has AVG 8.0 and Spybot
  5. Ph30nIX

    Ph30nIX TS Rookie Topic Starter Posts: 243

    Considering I have a purchased edition of AVG, it isnt that simple mate. And Blind Dragon is right. I have tried removing using AVG and spybot but its a deeper issue.

    I am running the MBAM scan now, but it hasnt found anything yet in the 2.5hours. I have over 50000 guitar tablature files so it takes a very long time. MBAM removed 5 entries during the initial scan, but seems to be good now, will let it finish.

    Java has released update 6, so I downloaded and installed that.

    Will post results of MBAM scan and the DSS when done.

    Thanks for prompt replies guys!
  6. Blind Dragon

    Blind Dragon TS Evangelist Posts: 3,908

    Don't forget to go to Control Panel -> programs and features -> uninstall Java 6 u0
  7. zipperman

    zipperman TS Rookie Posts: 1,179   +7

    I have java,i have no infections.I never get infections.
    Buy VCom Fix-it.You need a scanner active at all times.
    Why doesn't AVG remove it ? Isn't that it's reason for useing it.?
    Do a Registry Scan.
  8. Ph30nIX

    Ph30nIX TS Rookie Topic Starter Posts: 243

    Ok here are the logs. MBAM came out clean, also posted a new HJT log.

    Also removed old java.

  9. kritius

    kritius TS Guru Posts: 2,084

    I would like you to do an online scan so that we can what else may be in your system,
    Run Kaspersky online scanner
    With the exception of Internet Explorer, which must be used for this scan, keep ALL programs closed
    Note: It is recommended to disable onboard antivirus program and antispyware programs while performing scans to speed up scan time and to make sure there are no conflicts.
    Do not go surfing while your resident protection is disabled!
    Once the scan is finished remember to re-enable resident antivirus protection along with whatever antispyware application you use.

    Do an online scan with Kaspersky Online Scanner in Internet Explorer. You will be prompted to install and run an ActiveX component from Kaspersky, Click Yes.
    Note for Internet Explorer 7 users: If at any time you have trouble with the accept button of the licence, click on the Zoom tool located at the right bottom of the IE window and set the zoom to 75%. Once the licence accepted, reset to 100%.
    • The program will launch and then start to download the latest definition files.
    • Once the scanner is installed and the definitions downloaded, click Next.
    • Now click on Scan Settings
    • In the scan settings make sure that the following are selected:
      o Scan using the following Anti-Virus database:
      o Extended (If available, otherwise use standard)
      o Scan Options:
      o Scan Archives
      o Scan Mail Bases
    • Click OK
    • Under select a target to scan, select My Computer
    • The scan will take a while so be patient and let it run.
    • Please do not use your computer while the scan is running. Once the scan is complete it will display if your system has been infected.
    • Click the Save Report As... button (see red arrow below)

    • In the Save as... prompt, select Desktop
    • In the File name box, name the file
    • In the Save as type prompt, select Text file (see below)

    • Include the report in your next post.
  10. zipperman

    zipperman TS Rookie Posts: 1,179   +7

    edit farewell

    Sorry you don't care to reply to my posts.
    So i'll sign off this thread.
    I have java,i have no infections.I never get infections.
    I don't read logs.Just look for cleaning up a certain problem.
    These Log files have accomplished nothing that i can see.
  11. Blind Dragon

    Blind Dragon TS Evangelist Posts: 3,908

    Since you insist on hijacking this thread.

    Obviously without knowing what you are reading you wouldn't notice what has been accomplished. The logs show holes in security, which infections are removed by the various programs, and which infections are left. Kritius knows what he is doing.

    The reason for suggesting so many different programs, is because there is no one product that will ever find everything. Also, some infections, usually newer ones aren't detected by ANY products, as these programs rely on definitions. We can upload files that are suspicious, with no existing information, so that the people who make anti-malware tools/software can add these infections to their definitions after analyzing the behavior of the uploaded files.

    So there is a lot more to what we do that simply fixing one infection at a time. The anti-virus that you suggested the OP run, is dependent upon helpers, like kritius here, that will request uploads of infectious files. There are 10k new viruses a year coming out, it would be impossible to keep up without the use of forums and the suggestions on these forums. Do you think that the people who write malware just hand over their files to the anti-virus companies?
  12. zipperman

    zipperman TS Rookie Posts: 1,179   +7

    Well i don't have these problems and never have.
    I thought that might mean
    i'm doing some protection he isn't.
    But i'll keep it a secret.Don't ask.
  13. kritius

    kritius TS Guru Posts: 2,084

    If you cant read them how do you know whats been accomplished and what hasnt?
  14. Ph30nIX

    Ph30nIX TS Rookie Topic Starter Posts: 243

    Here is the log, hopefully it will all be fine now. Seemed to pickup a few things,. but my PC is certainly behaving when I open iexplorer now.
  15. kritius

    kritius TS Guru Posts: 2,084

    Please download the OTMoveIt2 by OldTimer.
    • Save it to your desktop.
    • Please double-click OTMoveIt2.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
    • Copy the lines in the codebox below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):

      [kill explorer]
      C:\Users\Nic Ovington\Documents\Azureus Downloads\Nero 8 Ultra Edition\Nero-
      C:\Users\Nic Ovington\Desktop\Removable Disk\setup.exe
      [start explorer]
    • Return to OTMoveIt2, right click in the "Paste Standard List of Files/Folders to Move" window (under the light blue bar) and choose Paste.
    • Click the red Moveit! button.
    • Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
    • Close OTMoveIt2
    Note: If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes. In this case, after the reboot, open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTMoveIt\MovedFiles folder, and open the newest .log file present, and copy/paste the contents of that document back here in your next post.
  16. Ph30nIX

    Ph30nIX TS Rookie Topic Starter Posts: 243

    Explorer killed successfully
    C:\Windows\System32\iis\support.exe moved successfully.
    C:\Users\Nic Ovington\Documents\Azureus Downloads\Nero 8 Ultra Edition\Nero- moved successfully.
    C:\Users\Nic Ovington\Desktop\Removable Disk\setup.exe moved successfully.
    < purity >
    Explorer started successfully
    OTMoveIt2 by OldTimer - Version log created on 04272008_093241
  17. kritius

    kritius TS Guru Posts: 2,084


    Thats all the nasties moved then,

    Your logs are clean.

    • Click START then RUN
    • Now type Combofix /u in the runbox and click OK
    • [​IMG]
    • When shown the disclaimer, Select "2"

    Please download the OTMoveIt2 by OldTimer.

    • Double-click OTMoveIt2.exe.
    • Click the CleanUp! button.
    • Select Yes when the "Begin cleanup Process?" prompt appears.
    • If you are prompted to Reboot during the cleanup, select Yes.
    • The tool will delete itself once it finishes, if not delete it by yourself.

    Note: If you receive a warning from your firewall or other security programs regarding OTMoveIt2 attempting to contact the internet, please allow it to do so.

    • Disable and Enable System Restore. - If you are using Windows XP or Vista then you should disable and re-enable system restore to make sure there are no infected files found in a restore point.

      You can find instructions on how to enable and re-enable system restore here:

      Windows XP System Restore Guide


      Windows Vista System Restore Guide

    Re-enable system restore with instructions from tutorial above

    • Make your Internet Explorer more secure - This can be done by following these simple instructions:
    • From within Internet Explorer click on the Tools menu and then click on Options.
    • Click once on the Security tab
    • Click once on the Internet icon so it becomes highlighted.
    • Click once on the Custom Level button.
    • Change the Download signed ActiveX controls to Prompt
    • Change the Download unsigned ActiveX controls to Disable
    • Change the Initialize and script ActiveX controls not marked as safe to Disable
    • Change the Installation of desktop items to Prompt
    • Change the Launching programs and files in an IFRAME to Prompt
    • Change the Navigate sub-frames across different domains to Prompt
    • When all these settings have been made, click on the OK button
    • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    • Next press the Apply button and then the OK to exit the Internet Properties page.

    • Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

    • Visit Microsoft's Windows Update Site Frequently - It is important that you visit regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
    • Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option.

      This will provide real-time spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an anti virus software. A tutorial on installing & using this product can be found here:

      Instructions for Spybot S & D

    • Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

      A tutorial on installing & using this product can be found here:

      Using SpywareBlaster to protect your computer from Spyware and Malware

    • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
    Follow this list and your potential for being infected again will reduce dramatically.

    Here are some additional utilities that will enhance your safety

    • MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your computer from connecting to those sites by redirecting them to which is your local computer
    • Comodo BOCLEAN <= Stop identity thieves from getting personal information. Instantly detects well over 1,000,000 unique, variant and repack malware in total. And it's free.
    • Google Toolbar <= Get the free google toolbar to help stop pop up windows.
    • Winpatrol <= Download and install the free version of Winpatrol. a tutorial for this product is located here:
      Using Winpatrol to protect your computer from malicious software

    Stand Up and Be Counted ---> Malware Complaints <--- where you can make difference!

    The site offers people who have been (or are) victims of malware the opportunity to document their story and, in that way, launch a complaint against the malware and the makers of the malware.

    Also, please read this great article by Tony Klein So How Did I Get Infected In First Place
  18. Ph30nIX

    Ph30nIX TS Rookie Topic Starter Posts: 243

    we seem to be clean now. thanks for all your help!!
  19. kritius

    kritius TS Guru Posts: 2,084

    No problem. Happy surfing,

    if a moderator sees this thread they can close it.
  20. porcherie

    porcherie TS Rookie

    Seeking advice on infected PC

    Hello Kritius,

    I found this forum entry when I google for help and I have read the suggestions to help Ph30nIX in his infected PC. I'm not very tech savvy and hence may not be able to identify if my case is similar to Ph30nIX. So, I'm hoping you are able to help me out (if you don't mind) to see if I'm able to use the same steps that you have stated in the thread (to the best that I can comprehend).

    I recently notice my IE7 functioning extremely slowly and my machine performance is dreadfully slow even right from boot up. I still have 20GB HDD space in my C:\ and I'm running on a 1.6GHz RAM with VISTA 32-bit OS. From my task manager, I notice ieuser.exe constantly lingering around with very high memory usage (I did try end tasking it but it didnt help though).

    I have followed through your respond in the thread above and running a Kapersky online scan (still ongoing). So far, 1 virus has been detected. Now, I probably need your help to let me know if i should proceed using all the steps that you have stated for the previous user (not sure if we have the same problem or not).

    Currently on my system, I have AVAST! (freeware) AV which updates its virus database automatically everyday. I have ADWARE (free) & AVG Spyware (free) installed on my machine. However, both anti-spywares does not do live detection (please do suggest any better alternatives if any - freeware).

    I certain hope you can help me out if you are able to. Thanks a lot for your time.
  21. Ph30nIX

    Ph30nIX TS Rookie Topic Starter Posts: 243

    Please download HJT, MBAM and Combo fix. Start a new thread in the security forum and post the result logs.

    Do not try to follow the steps given for myself unless you know what they are.
  22. Blind Dragon

    Blind Dragon TS Evangelist Posts: 3,908

    Don't download combofix yet!!!! We need to see a Hijackthis log before giving instructions on combofix, you may have some steps before running it.

    Can you please start your own thread in our security forum

    The instructions in this thread were specific to the thread starter
  23. zipperman

    zipperman TS Rookie Posts: 1,179   +7

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