Infostealer.gampass virus

By rosicky_7 ยท 9 replies
Apr 19, 2008
  1. Hi everyone,
    I'm new here and really need some help. i been hit by this virus which caused me to reformat mine com as i cant seem to be able to remove it with Norton but this virus just dun seem to be able to be removed even as i have reformatted mine com. It would be would appear evertime i start up mine com and even if i remove it using Norton the same result would happen. I would really appreciate some help.

    this is what Norton found
    VS0H71U6.03K , VS0H71U6.04U , C:\DOCUME~1\Chan\LOCALS~1\Temp\

    I'm currently using XP sp2. Also spybot and ad-aware cant seem to detect it.

    Thanks loads.
  2. kritius

    kritius TS Guru Posts: 2,084

    Go to add/remove programs and uninstall HijackThis, your version is out of date, where did you get it?

    HighjackThis Instructions
    • Make sure you have the LATEST version of HJT (currently v2.0.2) it can be downloaded from HERE
    • Run the HijackThis Installer and it will automatically place HJT in its own folder, usually C:\Program Files\Trend Micro\HijackThis. Please don't change the directory as it is necessary to create backups.
    • After installing, the program launches automatically, select Scan now and save a log
    • After the scan is complete attach the log into your reply.
    Do not attempt to fix any item yet.
    Do not add anything to the ignore list.
    Don't use the AnalyseThis button, its findings are dangerous if misinterpreted.

    I need you to follow all the steps HERE and then post back with the three requested logs as attachments
    • AVG antispyware
    • ComboFix
    • Hijackthis (step 15)

    Dont forget to make sure that AVG is set to quarantine the results, that HJT is the last step and to let us know the results of the antirootkit scan.
  3. rosicky_7

    rosicky_7 TS Rookie Topic Starter


    I have actually ran the steps as provided and only during the trendmicro scan in step 3 that they detect it as mem-watch but it fail to remove it. The panda root kit failed to detect anything.

    I have attached the requested files as indicated and also installed the various programs zonealarm(fire-wall) and avg. The virus unfortunately is still there.

  4. kritius

    kritius TS Guru Posts: 2,084

    You appear to be running 2 antivirus programs, Norton and AVG, unistall one.

    I also recommend you uninstall Zone alarm spyblocker,
    Since recently, Zonealarm decided to include a "ZoneAlarm Spy Blocker toolbar" as well which is an optional during install.

    However, this Toolbar now uses the AskJeeves/ searchengine.

    More info: here.

    This Toolbar is not recommened. See here: here.

    Source: SpywareInfo/minkiemoes

    Those logs look fairly clean,

    I would like you to do an online scan so that we can what else may be in your system,
    Run Kaspersky online scanner
    With the exception of Internet Explorer, which must be used for this scan, keep ALL programs closed
    Note: It is recommended to disable onboard antivirus program and antispyware programs while performing scans to speed up scan time and to make sure there are no conflicts.
    Do not go surfing while your resident protection is disabled!
    Once the scan is finished remember to re-enable resident antivirus protection along with whatever antispyware application you use.

    Do an online scan with Kaspersky Online Scanner in Internet Explorer. You will be prompted to install and run an ActiveX component from Kaspersky, Click Yes.
    Note for Internet Explorer 7 users: If at any time you have trouble with the accept button of the licence, click on the Zoom tool located at the right bottom of the IE window and set the zoom to 75%. Once the licence accepted, reset to 100%.
    • The program will launch and then start to download the latest definition files.
    • Once the scanner is installed and the definitions downloaded, click Next.
    • Now click on Scan Settings
    • In the scan settings make sure that the following are selected:
      o Scan using the following Anti-Virus database:
      o Extended (If available, otherwise use standard)
      o Scan Options:
      o Scan Archives
      o Scan Mail Bases
    • Click OK
    • Under select a target to scan, select My Computer
    • The scan will take a while so be patient and let it run.
    • Please do not use your computer while the scan is running. Once the scan is complete it will display if your system has been infected.
    • Click the Save Report As... button (see red arrow below)

    • In the Save as... prompt, select Desktop
    • In the File name box, name the file
    • In the Save as type prompt, select Text file (see below)

    • Include the report in your next post.
  5. rosicky_7

    rosicky_7 TS Rookie Topic Starter


    I have ran the Kaspersky and included that in mine report as stated, uninstall the toolbar and AVG leaving me norton.anti-virus

    Mine reports are as attached.Mine zonealarm also found a trojan. i really dont know whether mine com is safe for usage.

    i really appreciate the help provided.

  6. kritius

    kritius TS Guru Posts: 2,084

    The logs are clean

    What Zone alarm found was in the system restore so its nothing to worry about.

    Time for some housekeeping,
    • Click START then RUN
    • Now type Combofix /u in the runbox and click OK
    • [​IMG]
    • When shown the disclaimer, Select "2"

    Please download the OTMoveIt2 by OldTimer.

    • Double-click OTMoveIt2.exe.
    • Click the CleanUp! button.
    • Select Yes when the "Begin cleanup Process?" prompt appears.
    • If you are prompted to Reboot during the cleanup, select Yes.
    • The tool will delete itself once it finishes, if not delete it by yourself.

    Note: If you receive a warning from your firewall or other security programs regarding OTMoveIt2 attempting to contact the internet, please allow it to do so.

    • Disable and Enable System Restore. - If you are using Windows XP or Vista then you should disable and re-enable system restore to make sure there are no infected files found in a restore point.

      You can find instructions on how to enable and re-enable system restore here:

      Windows XP System Restore Guide


      Windows Vista System Restore Guide

    Re-enable system restore with instructions from tutorial above

    • Make your Internet Explorer more secure - This can be done by following these simple instructions:
    • From within Internet Explorer click on the Tools menu and then click on Options.
    • Click once on the Security tab
    • Click once on the Internet icon so it becomes highlighted.
    • Click once on the Custom Level button.
    • Change the Download signed ActiveX controls to Prompt
    • Change the Download unsigned ActiveX controls to Disable
    • Change the Initialize and script ActiveX controls not marked as safe to Disable
    • Change the Installation of desktop items to Prompt
    • Change the Launching programs and files in an IFRAME to Prompt
    • Change the Navigate sub-frames across different domains to Prompt
    • When all these settings have been made, click on the OK button
    • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    • Next press the Apply button and then the OK to exit the Internet Properties page.

    • Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

    • Visit Microsoft's Windows Update Site Frequently - It is important that you visit regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
    • Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option.

      This will provide real-time spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an anti virus software. A tutorial on installing & using this product can be found here:

      Instructions for Spybot S & D

    • Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

      A tutorial on installing & using this product can be found here:

      Using SpywareBlaster to protect your computer from Spyware and Malware

    • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
    Follow this list and your potential for being infected again will reduce dramatically.

    Here are some additional utilities that will enhance your safety

    • MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your computer from connecting to those sites by redirecting them to which is your local computer
    • Comodo BOCLEAN <= Stop identity thieves from getting personal information. Instantly detects well over 1,000,000 unique, variant and repack malware in total. And it's free.
    • Winpatrol <= Download and install the free version of Winpatrol. a tutorial for this product is located here:
      Using Winpatrol to protect your computer from malicious software

    Stand Up and Be Counted ---> Malware Complaints <--- where you can make difference!

    The site offers people who have been (or are) victims of malware the opportunity to document their story and, in that way, launch a complaint against the malware and the makers of the malware.

    Also, please read this great article by Tony Klein So How Did I Get Infected In First Place
  7. rosicky_7

    rosicky_7 TS Rookie Topic Starter


    The com now is realatively faster. I have thus far no notification of infostealer virus.

    I have now installed spywareblaster in addition to spybot and also installed the MVPS Hosts file. However i dont quite understand when i ran the trend micro online scan, the result still show mem_watcher. And also how could it have ended back in mine com when i reformated it.

    Please advise further. Appreciate the help.

  8. kritius

    kritius TS Guru Posts: 2,084

    See HERE for info, its a false positive, nothing to be worried about.
  9. rosicky_7

    rosicky_7 TS Rookie Topic Starter


    Thanks for your help kritius.

    :) :)
  10. kritius

    kritius TS Guru Posts: 2,084

    Thats no problem.

    If a Moderator happens to see this they can close the thread.
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