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Instagram is testing new ways to recover accounts stolen by hackers

By Shawn Knight
Jun 17, 2019
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  1. Instagram is trialing new security techniques that could make it easier for users to regain access to accounts that have been hacked and harder for nefarious individuals to get their hands on accounts to begin with.

    In an e-mailed statement to Motherboard, an Instagram spokesperson said they heard from the community that existing security measures aren’t enough and that people are struggling to regain access to hacked accounts.

    As Motherboard outlines, after repeatedly entering an incorrect password or clicking the “Need more help” option, Instagram will prompt you to enter the e-mail address or phone number linked to your account or the ones used when you signed up for Instagram.

    The service will then send a six-digit code that’ll allow you to regain access to your account.

    What happens if the hacker also has access to your e-mail account and control of your phone number? “When you re-gain access to your account, we will take additional measures to ensure a hacker cannot use codes sent to your e-mail address [or] phone number to access your account from a different device.”

    Taking it a step further, the Instagram spokesperson said the company will ensure that usernames are safe “for a period of time after any account changes” as to thwart someone from taking ownership of it immediately after a hack. This feature is currently only available to Android users but is rolling out on iOS, we’re told.

    Image credit: Cathryn Virginia, Motherboard

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  2. 300Hitter

    300Hitter TS Member Posts: 20   +7

    They should start with customer service. I had my Instagram account hacked and switched to an email address ending in .ru (russia)

    I contacted their support, sent emails with pictures proving it was mine, contacted an instagram employee to help me and never got a response from any of them.

    My account is still in control by a russia email address, yeah they don't care.
     
  3. realestmfever

    realestmfever TS Rookie Posts: 17   +11

    the support is so inept it's insane. I tried to create an account, got an error and now it's like the email is stuck in part of the system. The email is now "used" but there's no account or user found when attempting to reset the password. Whatever it takes to save money I suppose
     

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