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Insufficient privileges to my documents?

By ashjamben ยท 10 replies
Sep 14, 2008
  1. thanks for reading

    so i'm just trying to install something, 4OD to be precise, and i get this message:

    Error 1303. The installer has insufficient privileges to access this directory: C:\Documents and Settings\All Users\Documents\My Deliveries. The installation cannot continue. Log on as administrator or contact your system administrator

    now i'm presuming here that it wants to create a folder named 'My Deliveries', but heres the problems:

    1. I am the administrator on my computer
    2. I don't have a folder named 'Documents' where it should be, although there is one named 'Shared Documents'

    can anyone help?

  2. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    The path for the installation is wrong. (if this is Vista)

    You need to change the installation path to:
    C:\Users\username\Documents\My Deliveries (where "username" is your account name you are currently logged on with)
  3. Ultiweap

    Ultiweap TS Enthusiast Posts: 606

    If you're using Windows XP, have you delete the My documents folder?
  4. ashjamben

    ashjamben TS Rookie Topic Starter

    i should have stated that to start with, i am using windows xp. and no i havn't deleted the my documents folder.

    i can access the folder 'Documents' for all users, but have to make it shared for some reason. but, i can not add a new folder in the documents folder, which is probably why when installing it can not make a folder either.

    any ideas? when i try to make a new folder it just says access is denied :s

    i think i may have done it, i just selected 'Allow network users to change my files'. not sure why this needed to be done though, i think it may have been a while back when i was trying to set up the computer to be networked with my laptop. it due for a reformat anyway, that'll fix it
  5. CCT

    CCT TS Evangelist Posts: 2,653   +6

  6. tomasan

    tomasan TS Rookie

    I'm having a problem with accessing my files to install some software.
    Im the computers administrator.
    i am not allowed acess to documentsandsettings\users\documents\mydeliveries

    However, when i go into 'documentsandsettings\users\documents' there is no file under the name of mydeliveries.

    Does anyone know how i can correct this?
  7. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Try start run-> %userprofile%\My Documents\MyDeliveries

    By the way, "mydeliveries" is a personal (non MS) folder, so I don't know how it's spelt, or if you have a space in it (ie My Deliveries)
  8. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +183


    if you were to try the above, i think kimsland typo'ed and forget to put quotes around it (are needed) "%userprofile%\My Documents\MyDeliveries" ;)

    you'll also need to be clear on your operating system (e.g. xp pro vs xp home vs vista blah blah) as they can have their own quirks in handling your problem
  9. tomasan

    tomasan TS Rookie

    Thanks guys, about to try your recomendations.
  10. jobeard

    jobeard TS Ambassador Posts: 10,432   +801

    did you note
    this is the (XP) area for commonly shared files and folders
    [Vista would be \Users\All Users\Documents (I believe) ]

    Using SAFE MODE BOOT, you can verify the permissions of
    All Users
    <Administrators> Full control
    <users> Read Execute
    <everyone> Read Execute ​
    and the existence and permissions of
    <Administrators> Full control
    <users> Read Execute + Write
    <everyone> modify​
  11. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Oh yeah!

    It could be in

    Start->Run-> %allusersprofile%

    I forgot about that :eek:


    (hangon it is in that)
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