What customers think actually has little sway in what many companies do. What they buy does.
Yes, and this is main reason why AMD generally puts out Ryzen desktop chips first, then server chips and laptop chips come much later.
Desktop buyers (excluding those who buy OEM stuff) know much about CPU's. So if AMD CPU offers superior price/performance or something else, it will immediately sell well. We have seen this and currently AMD easily outsells Intel on retail.
Then we have server buyers that know something about CPU's (much less than retail buyers generally) but server contracts are often long term. Still, when talking about supercomputers, if AMD offers good product, it will quickly find it's way into server grade stuff.
Then we have stupid people. Those who buy laptops and/or smartphones/tablets. Those people usually don't know anything more than "device is turned on/off here". No wonder AMD bothers to offer good laptop products since those people have absolutely no clue what they are actually buying. People who think "brand X is best" because it was "best" 20 years ago.
Still, OEM brands are somewhat annoyed by lack of CPU options (and less margins for them) so there is hope. Even among stupid people.