Intel's crashing CPU crisis deepens as more models are affected than originally thought

[Loadedaxe]

Intel announced they are extending the warranties 2 more years for the 13th and 14th gen.

Seems pretty fair to me, if you have a bad CPU, RMA it, they will accept any cpu that shows signs of failure, however, deny RMAs for any that function normally, and... as they should. Not all CPUs are affected, at least as of now.

 

[scavengerspc]

Intel announced they are extending the warranties 2 more years for the 13th and 14th gen.

Seems pretty fair to me, if you have a bad CPU, RMA it, they will accept any cpu that shows signs of failure, however, deny RMAs for any that function normally, and... as they should. Not all CPUs are affected, at least as of now.

Pretty fair? I have a damn laptop, and I am far from the only one seeing problems as time passes. Do you not see a pattern forming? Because I do.
Laptop makers will say it's Intel's problem, Intel will say the manufacturers will handle it, and everyone out of warranty gets screwed.
Dude, I'm starting to think you cash checks from Intel.

 

[Loadedaxe]

Pretty fair? I have a damn laptop, and I am far from the only one seeing problems as time passes. Do you not see a pattern forming? Because I do.
Laptop makers will say it's Intel's problem, Intel will say the manufacturers will handle it, and everyone out of warranty gets screwed.
Dude, I'm starting to think you cash checks from Intel.

Well unfortunately, you have to deal with the laptop manufacturer, have you reached out to them? If your having issues with your laptop, they should replace it, that’s not Intels fault!

Nah, not cashing checks from intel, I just know how business works. In your case I would definitely get my laptop replaced if, you are showing symptoms, again, not all CPU’s are affected apparently.

Mine run fine and one is on all the time as I work from home during the day and game in the evenings, I have zero issues. Intel is trying to avoid the “I have a 13th or 14th Gen and I demand a replacement” even though it is working fine.

They increased the warranty to curb this and it’s fair. If these cpus are degrading as fast as the media say, they will crap before the warranty expires.

 

[Endymio]

Laptop makers will say it's Intel's problem, Intel will say the manufacturers will handle it, and everyone out of warranty gets screwed. Dude, I'm starting to think you cash checks from Intel.

When you purchased your laptop, you agreed with Intel to accept a three-year warranty, knowing full well if it failed after that period, you were out of luck. Period.

Now -- for no other reason that customer good will -- Intel has at no charge given you a five year warranty. You are indisputably, irrefutably better off now than when you made the purchase. You have nothing whatsoever to complain about. And, as @Loadedaxe has noted, if your chip hasn't failed within five years, it's certainly not being affected by this issue.

 

[scavengerspc]

Now -- for no other reason that customer good will -- Intel has at no charge given you a five year warranty. You are indisputably, irrefutably better off now than when you made the purchase.

Well, except for the fact that if it comes to that, who takes care of it? HP or Intel.
I can see a pass the buck situation.
Not to mention all the setup for a new PC in my firm takes days to configure the new machine, install all the software I use, authenticate all the online services we use, and restore multiple backups, yeah, I guess I owe Intel a bunch of love.
Thanks for explaining how Intel will make my life better. You know, without actually helping or making suggestions on how they will make the situation better.
Before you started typing that, if your first instinct was to just leave it blank, you should have gone with it.

And I'm in warranty.

 

[scavengerspc]

Well unfortunately, you have to deal with the laptop manufacturer, have you reached out to them?

Of course I have just go to that section of my last post. Unless it fails completely, or crashes multiple times a day (which they said would be Windows fault) Intel themselves will "resolve the situation to the benefit of all".
And I am well aware of what can happen when Intel "resolves situations".

Nah, not cashing checks from intel, I just know how business works. In your case I would definitely get my laptop replaced if, you are showing symptoms, again, not all CPU’s are affected apparently.

No definitely not all, but even the people that are ok so far know the clock is ticking.

 

[nnguy2]

Well, except for the fact that if it comes to that, who takes care of it? HP or Intel.
I can see a pass the buck situation.
Not to mention all the setup for a new PC in my firm takes days to configure the new machine, install all the software I use, authenticate all the online services we use, and restore multiple backups, yeah, I guess I owe Intel a bunch of love.
Thanks for explaining how Intel will make my life better. You know, without actually helping or making suggestions on how they will make the situation better.
Before you started typing that, if your first instinct was to just leave it blank, you should have gone with it.

And I'm in warranty.

Didn't think anyone would defend Intel for a problem of their doing but I guessed wrong.

 

[Endymio]

Not to mention all the setup for a new PC in my firm takes days to configure the new machine, install all the software I use, authenticate all the online services we use, and restore multiple backups....

You make a valid point, but that's true of pretty much all products, eh? Your auto may be warranted, but if it fails in warranty, you're still out the time you spent waiting for a tow, getting the vehicle repaired, finding alternate transportation, etc. Your home may be insured against structural collapse -- but if it happens, you're still going to be out dozens, maybe hundreds of hours of your own time.

Let's be realistic here a moment. If you want companies to warrant their products not only against failure, but against any and all the peripheral losses of time that might accompany a failure -- even potential future failures that haven't happened, and may never happen -- then you the consumer have to pay those costs, in the form of higher prices up front. Real life isn't rainbows and fairy dust-covered unicorns.

 

[scavengerspc]

You make a valid point, but that's true of pretty much all products, eh? Your auto may be warranted, but if it fails in warranty, you're still out the time you spent waiting for a tow, getting the vehicle repaired, finding alternate transportation, etc. Your home may be insured against structural collapse -- but if it happens, you're still going to be out dozens, maybe hundreds of hours of your own time.

Absolutely what I was saying. There is more to it than just replacing a defective PC.
I am keeping my fingers crossed this can be resolved with an update or a patch. Anything.

Let's be realistic here a moment. If you want companies to warrant their products not only against failure, but against any and all the peripheral losses of time that might accompany a failure -- even potential future failures that haven't happened, and may never happen -- then you the consumer have to pay those costs, in the form of higher prices up front. Real life isn't rainbows and fairy dust-covered unicorns.

And I agree 100%. What I'm saying is this is not a nagging problem like driver update or Windows updates. This is very widespread and is already hurting my business, and I'm far from alone.
I have 7 PCs that have a 13 series Intel CPU and 3 of them are showing these symptoms, but 3 PCs with 14 series CPUs and all of them are fine, so far.

 

[scavengerspc]

I thought this update may help.
On Aug 3rd Intel actually followed up with me and suggested I under volt until someone decides to help with the defective CPU. They suggested undervolting.
Now, HP locks their laptops down hard to fight the tweaking we all like to do.
Even Intel's own XTU and Throttle stop settings do not get applied.
But HPs own Omen gaming hub can do it, so I set a -0.135 undervolt.
I also set its power profile to balanced, which sucked for games (slightly limits the CPU wattage but limits the 4090 to 115 watts, down from 175).

So, it took 20 days, but it did finally crash today. It just blue screened suddenly and tossed up the now infamous "PAGE_FAULT_IN_NONPAGED_AREA" message.
And for good measure the Event Viewer showed a "wdf01000.sys" red flag in its log.

But that was this morning, and I worked all day and have played Baldur's Gate 3, and my son and his wife played RDR2 last night and no crashes. So, I guess this will buy some time.

 

[Loadedaxe]

I thought this update may help.
On Aug 3rd Intel actually followed up with me and suggested I under volt until someone decides to help with the defective CPU. They suggested undervolting.
Now, HP locks their laptops down hard to fight the tweaking we all like to do.
Even Intel's own XTU and Throttle stop settings do not get applied.
But HPs own Omen gaming hub can do it, so I set a -0.135 undervolt.
I also set its power profile to balanced, which sucked for games (slightly limits the CPU wattage but limits the 4090 to 115 watts, down from 175).

So, it took 20 days, but it did finally crash today. It just blue screened suddenly and tossed up the now infamous "PAGE_FAULT_IN_NONPAGED_AREA" message.
And for good measure the Event Viewer showed a "wdf01000.sys" red flag in its log.

But that was this morning, and I worked all day and have played Baldur's Gate 3, and my son and his wife played RDR2 last night and no crashes. So, I guess this will buy some time.

Out of curiosity, what ram speed are you using and after you undervolted what do your temps look like? Did they drop or remain same.

It could be nothing but I did notice when playing a few games over the last few days my temps were creeping up to 75c, they are usually around 60-65 depending on the game.

 

[scavengerspc]

Out of curiosity, what ram speed are you using and after you undervolted what do your temps look like? Did they drop or remain same.

It could be nothing but I did notice when playing a few games over the last few days my temps were creeping up to 75c, they are usually around 60-65 depending on the game.

Well, I will keep my fingers crossed for you man. Suddenly running hotter was the first thing I noticed right before the crashes started.
The ram is DDR5 5600 40-40-40 and I have not changed anything there. There was a drop in temps with the undervolt though nothing major. I have been watching temps closely since this started.

By the way I undervolted the other 2 PCs in my firm with the same problems and a Raptor Lake CPU early this morning and so far, not a crash. The time frame is way small, but it is encouraging. Both had been acting up as badly as mine, crashing\freezing\BSOD 2-3 times a day.

Last is very bad news. The microcode update will do the trick for any CPU not having problems, but if the problems have already started the damage is done and nothing can be done besides replacement.

 

[Bamda]

Like Herpes it's the gift that keeps on going. Thanks Intel.

 

[Broozm]

Boeing and Intel are the poster child of shooting self in foot by the shortsighted philosophy of returning value to shareholders by cost cutting.

You forgot Sonos

 

[nnguy2]

You forgot Sonos

Oooh what did they do? I don't follow them much since I have no use for wireless speakers lol.

 

[scavengerspc]

Earlier I said I may have bought some time, and I did but not much.
As of Sunday anything more than web browsing can cause a crash in no time.

Now, I am on my previous laptop that the Omen replaced.
It's a Lenovo Legion 7. Ryzen 9 5900HX, 32 gigs DDR4 3200 ram and a 175 watt 3080.
Still a great machine, but it took a big hit with gaming.
It still runs Starfield at Ultra, but I had to enable frame gen to get to a 77 fps average.

So we all know the nerds favorite mantra. "There's no money in customer service".
All connected parties agree it's a shame this happened, but none want to make good on it. And that's where I'm at now.

 

[Loadedaxe]

Although mine still works, temps have been going up, even after the update.
I have a Asus Prime-P X570 motherboard, new in the box that I had purchased on sale a few years ago with the intent of building a Ryzen system, just never got around to it and it has sat in my closet. I ordered a R7 5800X3D for $199 and replacing this. I will RMA it and wait until they replace it as currently they are out of stock, until then, I am going to try out AMD.

 

[scavengerspc]

So I'm going the basic route with this. Rather than tell HP I'm sure the CPU needs to be replaced, I sent it in for "constant crashing under even minor loads" and all the codes and warnings I get when it shits itself.

I can't wait to see their "solution", they have already made it clear they will get to it when they get to it, basically.
The other laptops I mentioned earlier are Lenovo, and they have been a dream to work with on this, and in fact I may get those back by weeks end.

I will RMA it and wait until they replace it as currently they are out of stock, until then, I am going to try out AMD.

If this is any consolation, at least you can do the replacement yourself.
I can't just unsolder and solder the CPUs for replacement, and of course the warranty would be history.

 

[scavengerspc]

I wanted to follow up with this again.
2 days ago I finally got the Omen 17 back from HP after nearly 7 weeks.
The CPU update and bios were installed (first thing I checked).
They must have had supply problems because I was surprised to find I no longer have an i7 13700HX. It now has an i9-13900HX. I did take off the back cover and remove the heat sink and pipes to verify, and it is an i9-13900HX!
I also checked to make sure it was still a 175 watt 4090 because I'm thinking they just grabbed a replacement motherboard, but the specs for the 4090 checked out. Ain't that a kick?

So for the last few days I have been torturing this thing @ 720p and 4k with Cyberpunk and Callisto Protocol, and help from my son and daughters with their favorite games, and it's solid as a rock and the highest temps we have seen is 77 degrees. (100 was common for months).

I'm now setting up all my work software.
So it looks like the months of BS from HP and to a lesser extent Intel is finally over.

Best of luck to anyone having this problem now. Especially if you have a laptop or an AIO.

 

[toooooot]

I have finally requested a replacement on my 13700k.
Over two years later, and at least one crash a month,
I decided I need a more stable CPU. I give it to them,
their fixes made it 30% cooler, at least mine stopped getting so hot.
But the crashes, they stayed. Honestly, I am fully prepared for
another crashy CPU.

 

[scavengerspc]

But the crashes, they stayed. Honestly, I am fully prepared for
another crashy CPU.

Did your motherboard maker release the update for the Raptor Lake CPU's?
It does its job from everything I hear but if a CPU had symptoms the new update won't fix it.

By far the most common for me were a blue screen "PAGE_FAULT_IN_NONPAGED_AREA" message. And "wdf01000.sys" red flag in event viewer after a crash. Both very common for Raptor Lake CPUs that were cooked by the original fault.
Mine had been crashing occasionally for a long time, but when those 2 events started happening is when the problems really magnified.

Also, I just realized that I was really pissy in this thread while I was trying to sort things out.
So, my apologies to @Endymio and @Loadedaxe.
I was just fed up, and felt like a volley ball between HP and Intel.

 

[toooooot]

Did your motherboard maker release the update for the Raptor Lake CPU's?
It does its job from everything I hear but if a CPU had symptoms the new update won't fix it.

By far the most common for me were a blue screen "PAGE_FAULT_IN_NONPAGED_AREA" message. And "wdf01000.sys" red flag in event viewer after a crash. Both very common for Raptor Lake CPUs that were cooked by the original fault.
Mine had been crashing occasionally for a long time, but when those 2 events started happening is when the problems really magnified.

Also, I just realized that I was really pissy in this thread while I was trying to sort things out.
So, my apologies to @Endymio and @Loadedaxe.
I was just fed up, and felt like a volley ball between HP and Intel.

Giga released 2 updates, last was just few months ago. I installed both. But then a week ago I had another random crash. The fixes lowered temperature of the CPU greatly. I think mine went 15 degrees down under loud, but not the crashes.
I decided to try a replacement, especially since I would not need to persuade their
tech support, it is something else.

 

[Loadedaxe]

Giga released 2 updates, last was just few months ago. I installed both. But then a week ago I had another random crash. The fixes lowered temperature of the CPU greatly. I think mine went 15 degrees down under loud, but not the crashes.
I decided to try a replacement, especially since I would not need to persuade their
tech support, it is something else.

Which chip do you have?
Mine started that way as well, higher temps then the crashes started.

Also, I just realized that I was really pissy in this thread while I was trying to sort things out.
So, my apologies to @Endymio and @Loadedaxe.
I was just fed up, and felt like a volley ball between HP and Intel.

Its OK, we all have that itch to get frustrated, especially when it seems like no one is listening and no help or solution can be found.

I am glad you got it all worked out. Looks like your replacement is running smooth.

 

[toooooot]

Which chip do you have?
Mine started that way as well, higher temps then the crashes started.

You mean the model? 13700k. Idk know what subcategory or the chip serial, though.

 

[Loadedaxe]

You mean the model? 13700k. Idk know what subcategory or the chip serial, though.

I had the 13600k.
Yeah, mine at first, was fine when the reports came out....then a week later I noticed temps starting going up, then I applied the bios "suppose" to fix patch. I thought I was in the clear. I did notice at stock it would only hit 4.9 ghz on p cores. Then a few days later while I was in Autocad, I got the dreaded bsod.

It happened a few more times in adobe software, PS, Illustrator etc, so I started the RMA, when they got mine back I was told that it was defective and I would have to wait 7-8 weeks or get a refund, so I opted for a refund and installed a 12700k. I used my Ryzen system until I got the 12700k installed.

I dont notice any difference in games or productivity so I am just going to stick with the 12700k.
My 13400 that my wife uses is fine no issues with it.

The number I contacted, it actually went pretty quick, they will send you a RMA form, you will need the original receipt, motherboard vendor, version and bios your on.
(916) 377-7000