Internet going really slow

[toodazed]

Hello, my internet will sometimes load website fast and others really slow. I have tried using firefox, google chrome, and safari and they all do the same thing. I have also tried repairing the connection and running it with several virus removers but nothing is working...

I attached my log to the thread please help!

 

[touch]

Hello toodazed

Please run the steps in this guide:

8-step Viruses/Spyware/Malware Preliminary Removal Instructions

Post attached log´s from:

Malwarebyte
Superantispyware
Hijackthis

In your next reply

 

[spehling]

Hell Toodazed,

First you should establish wether or not you have a good internet connection. You can do this by going to the coomand prompt and begin checking for packet loss by example: ping -t www.google.com or attempting to ping your local gateway. if you are not using a router. try typing ipconfig in the command window. find out your local gateway and ping it, example. ping -t 172.16.0.16 or ipconfig all and ping your local dns server. what you are looking for is packet loss and latency. to the right you will see ping time in milliseconds. if your ping time is well up into the hundreds. This may be why your internet connection appears slow. Are you going through a router? I hope this helps.

 

[LookinAround]

Excellent idea spehling

Tho i would go one better. Download PingPlotter

Use it to
>> Run and repeat a ping trace to google or other website in question (it defaults to re-run the trace for you every 15 seconds)
>> It'll display the route and delays along the route including route statistics, visual graph, average times for all traces, and more
>> Note times between route points, to destinations as well as its variation over time

 

[toodazed]

Ok I tried scanning with SuperAntiSpyware and it restarts every time I scan. Right now I'm running Malwarebytes and will post that log up soon.

Also I do not understand the PingPlotter is it ok if I copy and paste the results here?

Thanks everyone for the help so far!

 

[LookinAround]

Certainly you can copy your ping plotter results to a TechSpot post. Also here's a brief explanation

PingPlotter uses an underlying Windows command called tracert (you can also open a Windows command prompt and use tracert yourself))

Your request to a website isn’t “a straight path” from you to the site. Rather information travels to to the site by going from router to router (called “hops”) till finally reaching destination.

What you’re seeing is each hop (shown by each router's address) along your website request's path..

Thus you can see
1) The total time from you to destination and if that time varies alot
2) Check to see if the time varies if you test DIFFERENT destinations
3) And rather then simply knowing how long it takes to from you to destination (from point A to Z) you can see the time along each point along the path of from A to B, B to C, etc till it finally gets to point Z. This helps to know if any one hop (i.e. router) might be the culprit for a slow request/response time

 

[toodazed]

Here is my Malwarebytes log I will try to scan again with Superantispyware

 

[toodazed]

I have attached the Malwarebytes, Superantispyware, and Hijack log to this post.

 

[touch]

Remove Avira or Avast from add/remove programs, in contropanel.

Please download Combofix:
ComboFix
And save to the desktop.

Close all other browser windows.

Double-click on the combofix icon found on your desktop.

Please note, that once you start combofix you should not click anywhere on the combofix window as it can cause the program to stall. In fact, when combofix is running, do not touch your computer at all and just take a break as it may take a while for it to complete.

Combofix will create a logfile and display it after your computer has rebooted. Usually located in c:\combofix.txt, please attach it to your next post.

 

[toodazed]

Here is the combofix log

 

[toodazed]

Also I just wanted to mention that Combofix fixed my problem with getting the access denied error every time I tried to enable Automatic Updates!!! (YAY!) =)

Btw I did call my internet provider and they confirmed that I was getting a strong signal so I'm pretty sure it's a virus or something...

Thanks for the help so far! it seems to be running a little bit smoother!

 

[touch]

Glad to hear there are improvements

Have you paid for Symantec/Norton ?

Open notepad and copy/paste the text in the quotebox below into it:
Name the file as CFScript
and Save it on the desktop

Killall::
Snapshot::
File::
c:\program files\d273491b.tmp
c:\windows\system32\drivers\8cb3eb6e850d0a4b199fe26e796980ce.szcpf
c:\windows\system32\drivers\a47611fc.sys
Folder::
c:\documents and settings\Greg\Application Data\DNA
c:\documents and settings\toodazed\Application Data\uTorrent
c:\documents and settings\Greg\Application Data\BitTorrent
c:\documents and settings\Compaq_Administrator\Application Data\uTorrent
Driver::
a47611fc
Registry::
[-HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\uidenhiufgsduiazghs]

http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif

Once saved, refering to the picture above, drag CFScript.txt into ComboFix.exe.

Combofix will create a logfile and display it after your computer has rebooted. Usually located in c:\combofix.txt, please attach it to your next post

Note:
Do not mouseclick combofix's window whilst it's running. That may cause it to stall

 

[toodazed]

I have only used the free 60 or 90 day trial for Norton and I don't have Symantec

 

[touch]

"I'm sorry, but we do not support piracy. Due to the fact that your combofix logfile clearly shows you have atleast one known crack/keygen, we will not help you.