Is there a windbg expert reader out there to read a fault report?

[mookiemoo]

Can anyone look at this debugging report and tell me what could be causing my crashes

my computer keeps blue screen crashing often whether i am using firefox or playing sims 3. i have a 64 bit amd quad core chip with windows 7. here is the report i got after running a debugger on the minidump from today. it is soooo much appreciated. I have researched this but am at the end of my knowledge base.

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff960006291de, fffff88007454b30, 0}

Probably caused by : hardware ( cdd!BitBltBitmap+5c6 )

Followup: MachineOwner
---------

kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff960006291de, Address of the instruction which caused the bugcheck
Arg3: fffff88007454b30, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP:
cdd!BitBltBitmap+5c6
fffff960`006291de 014863 add dword ptr [rax+63h],ecx

CONTEXT: fffff88007454b30 -- (.cxr 0xfffff88007454b30)
rax=0000000000000000 rbx=0000000000000000 rcx=fffffa8004a36400
rdx=0000000000000000 rsi=fffff88007455d50 rdi=0000000000000001
rip=fffff960006291de rsp=fffff88007455500 rbp=fffff900c00c0020
r8=0000000000000000 r9=0000000000000000 r10=0000000000000000
r11=fffff880074554d0 r12=0000000000000000 r13=fffff900c00cf9a8
r14=0000000000001400 r15=0000000000000001
iopl=0 nv up ei pl zr na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010246
cdd!BitBltBitmap+0x5c6:
fffff960`006291de 014863 add dword ptr [rax+63h],ecx ds:002b:00000000`00000063=????????
Resetting default scope

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0x3B

PROCESS_NAME: firefox.exe

CURRENT_IRQL: 0

MISALIGNED_IP:
cdd!BitBltBitmap+5c6
fffff960`006291de 014863 add dword ptr [rax+63h],ecx

LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff960006291de

STACK_TEXT:
fffff880`07455500 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : cdd!BitBltBitmap+0x5c6


FOLLOWUP_IP:
cdd!BitBltBitmap+5c6
fffff960`006291de 014863 add dword ptr [rax+63h],ecx

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: cdd!BitBltBitmap+5c6

FOLLOWUP_NAME: MachineOwner

DEBUG_FLR_IMAGE_TIMESTAMP: 0

STACK_COMMAND: .cxr 0xfffff88007454b30 ; kb

MODULE_NAME: hardware

IMAGE_NAME: hardware

FAILURE_BUCKET_ID: X64_IP_MISALIGNED_cdd.dll

BUCKET_ID: X64_IP_MISALIGNED_cdd.dll

Followup: MachineOwner

 

[Route44]

0x3B errors are often caused by video card drivers but here it cites hardware which means their might be an issue with your video card.

 

[mookiemoo]

ok, how did you derive that from what I pasted on there. I could not even see the 03xb code you referred to. I would like to learn how to decypher these debugging reports and fix the issue.

 

[Route44]

Notice where it says BugCheck 3B and SYSTEM_SERVICE_EXCEPTION (3b).

 

[mookiemoo]

ok, so code 3B indicates graphic card? is there a list of codes and what they all mean?

 

[Route44]

Often it does, but not always.

Here is a great place for error codes: http://aumha.org/a/stop.htm

Please note that this hasn't been updated since October 18th, 2007. There have been some changes butr all in all it is still a valuable tool.

 

[LookinAround]

Often it does, but not always.

Here is a great place for error codes: http://aumha.org/a/stop.htm

Please note that this hasn't been updated since October 18th, 2007. There have been some changes butr all in all it is still a valuable tool.

I like that link as well. It has lots of good info!

I can add a couple more i've bookmarked over the years that i've also found helpful (some may be old but can still have good general info/explain)
> Windows Blue Screen Data (some of it is a bit "techy" but also has some good general info)
> Bug Check Codes
> Complete STOP Code List: STOP Code 0x1 to STOP Code 0xC0000221
> Stop Errors and Blue Screen
> Kelly's Korner

 

[Route44]

Yo J! How are you? Thanks for those links.